Refund and Return Policy

Scope

This Policy applies to all purchases from Students Resource Private Limited ("Students Resource", "we", "us", "our") through studentsresource.net, WhatsApp, our retail stores and other sales channels. It forms part of our Terms and Conditions. By placing an order, you accept this Policy.

Students Resource Private Limited

Company Registration No: A057326
SECP Incorporation No: 0135037
National Tax Number: 5427557
Head Office: Office 4, 1st Floor, A.B Heights Plaza, New Airport Road, near Toyota Airport Motors, Bhatta Chowk, Lahore, Pakistan

Returns of Printed Books

You may return a book for a full refund of the product price, excluding shipping charges, within:

3 days of receiving your order, if you are in Lahore
7 days of receiving your order, if you are outside Lahore

The days are counted from the date the courier delivers the order. A return is accepted only if:

The book is in its original condition, unused, unmarked and undamaged.
The original packaging is included.
You have your order number or proof of purchase.

Requests made after the return period will not be accepted.

Wrong Book Ordered by the Customer

If you ordered the wrong book, you may return it within the return period in Section 2. We will refund the book price. Delivery charges are not refunded.

Wrong Book Delivered by Us

If we deliver the wrong book, we will pay the return shipping cost and send the correct book at our expense. Please contact us within 30 days of delivery with your order number and a photo of the book you received.

Damaged, Missing or Misprinted Items

If an item is damaged, misprinted, missing pages, or missing from your order, contact us within 30 days of delivery. Send clear photos or a short video of the item, the packaging and the delivery label, with your order number, to WhatsApp +92 314 2927519 or info@studentsresource.net.

After we verify the claim, we will send a replacement or exchange as quickly as possible, with no delivery charges. If the item is not available, we will refund the full amount including the original shipping charge. We may ask you to return the faulty item first.

Return Shipping

For general returns and exchanges, the customer pays the return shipping cost. We recommend an insured and traceable courier service. We are not responsible for parcels lost or damaged while being returned to us. A refund or exchange is processed only after we receive and inspect the returned item.

Non-returnable Items

Refunds and exchanges do not apply to:

Special order items not normally stocked and ordered at your request, such as single variant papers and selected years or papers
Rebound or unbound books
Deals, bundles and discounted items
Books of local and international publishers supplied by us as a distributor
Calculators
Books that are used, marked, written in or damaged by the customer
Autographed or personalised books, unless the book is defective

These exclusions do not apply where the item is damaged, defective, misprinted or incorrect, as set out in Sections 4 and 5.

E-books, Videos and Other Digital Products

E-book access, premium videos, recordings and subscriptions are digital products. Once purchased, they cannot be returned, cancelled, exchanged or refunded. Please view the preview before you buy. If you cannot find the preview, ask us and we will share the link before you pay.

If you buy without viewing the preview, that is your own responsibility, and we are not responsible for dissatisfaction that the preview would have shown.

The only exceptions are set out in the E-Book Access Terms. These include a double charge. If you are charged twice for the same purchase, contact us with proof of both payments. Once we confirm it, we will refund the extra amount within 7 days.

Sharing your login or copying content breaches our Terms and may lead to suspension without refund.

Order Cancellation

You may cancel a printed book order before it is dispatched, by contacting us on WhatsApp or by email. We will refund the full amount, including shipping. Once an order is dispatched, it cannot be cancelled. The return rules in Section 2 apply after delivery.

We may cancel an order for stock unavailability, pricing errors, failed payment verification, suspected fraud or an undeliverable address. In that case, we will refund any amount paid in full.

Refund Method and Timeline

Approved refunds are processed within 7 to 10 working days after approval.
Refunds are made by bank transfer to the account the payment came from, or to an account in the customer's name.
Your bank may take extra time to show the refund.
We may deduct the cost of any missing items or damage caused by the customer.

Refused or Undelivered Parcels

We do not charge you shipping costs for a parcel that you refuse or that cannot be delivered because you were unavailable. However, if you refuse a parcel or are not available at delivery, we will require advance payment for any future order you place with us.

Please make sure your address and phone number are correct.

Fraud and Abuse

We may refuse or reverse a refund where we find fraud, false claims, repeated abuse of returns, or return of items different from those we supplied. We may also restrict the accounts involved.

Examination Board Changes

Our materials are based on the syllabus and past papers available at the time of publication. We are not liable for refunds if an examination board changes a syllabus after your purchase. Please check the latest official syllabus before ordering.

Your Legal Rights

Nothing in this Policy limits any rights you have under the consumer protection laws of Pakistan.

Contact

Returns, Shipments and Orders: +92 314 2927519 (WhatsApp)

Complaints: +92 300 1567519
Landline: 042-37396767
Email: info@studentsresource.net
Support hours: 11:00 AM to 8:00 PM PKT, Monday to Saturday
Head Office: Office 4, 1st Floor, A.B Heights Plaza, New Airport Road, near Toyota Airport Motors, Bhatta Chowk, Lahore, Pakistan
Legal Adviser: Ali & Associates, Karachi, Lahore, Islamabad

Governing Law and Changes

This Policy is governed by the laws of the Islamic Republic of Pakistan. Disputes are resolved as set out in our Terms and Conditions. We may update this Policy from time to time. The version on this page at the time of your order applies to that order.