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Why Apple Studied The Ritz-Carlton Instead Of Computer Stores

Apple Store creator Ron Johnson skipped computer stores and modeled Apple's on the Ritz-Carlton. The hotel bar became the Genius Bar. Who should your CX copy?

ByRoger Dooley,

Contributor

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Ben Affleck’s AI Pitch To Hollywood Is A Lesson In Selling AI

Ben Affleck sold his AI startup InterPositive to Netflix for $587 million. His case for AI in Hollywood shows how to sell the technology to a skeptical audience.

ByGabriel Alin Zainescu,

Contributor

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Capturing The Captive Audience At The Gas Pump

Also in the Forbes CMO newsletter: Introducing Skydance, the newest media titan; ChatGPT’s popularity grows quickly again; Trump’s media access battles continue.

ByMegan Poinski,

Staff Writer

andCMO,

Forbes Staff

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Why Barbie Maker Mattel Is Facing Pressure To Sell

Barbie was the toast of Hollywood three years ago, but Mattel now faces serious questions about whether it should sell or stick amid fluctuating brand performance.

ByMark Faithfull,

Contributor

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Microsoft Rethinks Communications As Employees Take On Storytelling Role

Microsoft is rethinking communications, with CEO Satya Nadella calling for employees to become a bigger part of its voice, as AI rivals like OpenAI and Meta, already do.

ByCody Luongo,

Contributor

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How Airbnb.org And Rotary Are Giving Displaced Australians The Gift Of Shelter

Rotary Australia and Airbnb.org are turning homes across the country into emergency housing, letting families displaced by disaster choose where they stay.

ByAfdhel Aziz,

Contributor

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Audible’s New AI Stories Test The Boundaries Of Copyright Law

Audible's new AI Interactive Story feature lets listeners talk to literary characters in real time. It raises copyright questions the law hasn't answered yet.

ByAshlee Difuntorum,

Contributor

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Why Andreas Kronthaler Won Paris Fashion Week By Being Radically Human

What Andreas Kronthaler’s Spring/Summer 2027 Vivienne Westwood show reveals about authenticity, instinct and why the most compelling leaders aren’t afraid to get messy.

ByJeetendr Sehdev,

Contributor

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His Childhood Toys Were Ginseng. Now He Sells Sleep As Hot Cocoa

MoonBrew’s Allan Shen grew up playing with ginseng in his parents’ apothecary, then turned sleep into a nightly hot cocoa ritual headed for Target.

ByDave Knox,

Senior Contributor

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Is AI Our 1870 Moment? Abundant Intelligence Demands Reinvention

AI may be our 1870 moment. As intelligence becomes abundant, leaders must move beyond automation and redesign how companies create value, work, and grow.

ByBrian Solis,

Contributor