The customer stays in their inbox.
No portal, no logins, no ticket numbers on their end. They send a message; they get a reply where they read mail.
Answer your customers. A human always hits send.
AcornReply is the support inbox for teams under 10 who still care about replying themselves. AI surfaces context, drafts the reply in your voice, and pulls the right FAQ. You edit and send.
First message in your inbox in under 2 minutes. · No card, no DNS changes, no ticket numbers.
acornreply.com
AI drafts every reply from your knowledge base
Swipe to snooze or resolve, one thumb
Four pillars
Built on what it doesn't do.
AcornReply is small on purpose. The 15% we skip (routing rules, SLAs, ticket IDs, round-robin queues) is the part that turns small-team support into support theater.
AI drafts. You edit and send.
A human hits send by default — no bot pretending to be Sarah from Customer Success, every message goes out as a person. Auto-reply is opt-in, and off until you turn it on.
First message in under 2 minutes.
Forward an email, add live chat, or share a contact link. No DNS changes for v1.
Designed for a phone between meetings.
PWA-first inbox, swipe to snooze, swipe to resolve. The incumbents are desktop-first; we are not.
How it works
From signup to your first sent reply, in four steps.
- 1
Forward your support address.
Or add live chat, paste the contact-form snippet, or share the hosted link. Pick one.
- 2
Pick your voice.
Three drafts of the same reply. Choose the closest, adjust the spectrum, you're done.
- 3
Open a message.
AI surfaces the customer's context, drafts a reply, and pulls the matching FAQ.
- 4
Edit. Send.
A real reply, from a real person, in your voice. The customer stays in email.
vs. the incumbents
Help Scout, Intercom, Zendesk: for 50-person support orgs. AcornReply is for the rest of you.
| Feature | AcornReply | Help Scout | Intercom | Zendesk |
|---|---|---|---|---|
AI assists, human sends Human-in-the-loop is our default; auto-reply stays opt-in and off. The incumbents push replacing you. | ✓ Default | Add-on | Replaces | Replaces |
Customer stays in email No ticket IDs, no support portal on their end. | ✓ Always | Sometimes | Portal | Portal |
Save reply → FAQ in 1 tap The flywheel that quiets your inbox. | ✓ Yes | Manual | Manual | Manual |
Mobile-first inbox Designed for a phone between meetings. | PWA | Desktop | Desktop | Desktop |
First message in 2 minutes Forward email or paste a snippet. | ✓ Yes | 1+ day | 1+ day | 1+ day |
Starts free, forever Paywalls only after we see what matters. | ✓ Yes | $20/seat | $39+/seat | $25+/seat |
The FAQ flywheel
Every good reply makes the next one easier.
A customer asks a question.
Email, live chat, or a form submission: all land in the same conversation thread.
You edit the AI draft and send.
The draft is built from the FAQ + your voice. Every edit silently teaches the next draft.
One tap turns it into a FAQ.
The next person asking the same question hits the help center first. The inbox quiets down.
"AI helps us answer you faster, but a human always hits send."
The AcornReply line that doesn't move
Pricing
Free to start. Flat per account, not per seat.
Free gives you 20 AI drafts to try and up to 500 outbound emails per month. Pro and Premium are flat $20 and $30 a month for the whole account.
Free
$0/ month
Try it before you commit. No card required.
- Unlimited conversations
- 20 AI drafts to try
- Manual replies, no limits
- Up to 500 outbound emails / month
- Hosted contact form, JS snippet, iframe
- Screenshot & file attachments on chat and forms
- Email forwarding, no DNS changes
- Mobile PWA with web push
Most popular
Pro
$20/ month
For teams that reply together. Flat per account, not per seat.
- Everything in Free
- Unlimited AI drafts
- Unlimited outbound emails
- "Powered by AcornReply" stays on outbound
Premium
$30/ month
For teams that want their brand — or no brand — on every reply.
- Everything in Pro
- Customize or hide the outbound-email footer
- Customize or hide the contact-form footer
