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Our account recovery process works differently from most other services. These are the Account Recovery Options to recover your LastPass account: Mobile Account Recovery: Available if you enabled account recovery in the mobile app. Desktop Account Recovery: Available if you login in the LastPass browser extension and/or…
We've got a lot of new features in the new LastPass Community! You will now be able to customize your profile, set notification preferences for threads you've participated in, checkout live and recorded trainings, and follow influential participants. These tools will help personalize your experience and create greater…
Coming up on Reddit, May 26th, 2026… You've logged in to something today. Probably several times. It took less than a second and the moment it was over, you'd already forgotten it happened. That's either the greatest achievement in modern security engineering — or the thing that makes it fragile. Usually, it's both.…
Welcome to the new LastPass Community Forum! Here's the quick-start guide to familiarize yourself with some new LastPass Community features: If you're not already logged in, click Sign In at the upper-right corner of the Community home page. This will grant you access to customize your profile and create new content.…
Get passwords off paper and into your vault!Secure access starts with secure credentials. Use the Mobile Smart Scanner to capture typed or handwritten passwords with your phone and quickly import them into LastPass. Get started faster: Import passwords in minutes and avoid the slow, error‑prone setup of tools that make you…
I have the following situation. I have a last pass account that had a work email address that I no longer have access to. It was not associated in any way with work but I used that email address. I also had a phone provided by work which was the recovery option. Neither of these are available to me now. I have the login…
How do I change email address for lastpass account when old email address no longer working and not able to access for confirmation emails?
Hello, yesterday I received an SMS with a sign-in code from LastPass supposedly. It came from (406) 812-7927. It appeared legitimate however at the bottom I didn't see til just now was a strange orange colored scam warning. Do you know if the above number belongs to LastPass?
With LastPass Enterprise, we have a Shared Folder with subfolders under it. When I right-click the subfolder > rename > save, I get "Error: Invalid Response". Is this a known bug? I have the proper permissions.
When using the Chrome extension to copy a password, it doesn't seem to copy anything anymore. I'm clicking on the extension button, typing in a phrase to search for the proper account, then clicking the two squares button and clicking on Copy Password. When I then go to paste the password, I find that absolutely nothing…
I paid for an employee's LP account that is no longer with me, it just charged my account again yesterday, how do I get a refund and cancel that charge? Thank you.
I signed up for your free trial. your service is not what I need. I would like you to confirm that my subscription is cancelled. I do not want access to Last Pass. please terminate my subscription.
After autorenewing, I can no longer use multiple devices. It was fine until renewed.
Salesforce is rolling out a security update which requires admin level users or users with modify all access to use passkeys to login. The functionality to use passkeys is available in Last Pass but not the ability to share unfortunately. This makes the job of partnered salesforce developers who use Last Pass very hard as…
Whether you're an admin rolling out new security tools or an employee navigating them for the first time, this session is for you. Our team will walk you through: 1. How passkeys work and why they matter: We'll break down passkeys in plain terms, walk through a few real-world scenarios, and show you what's happening behind…
