Civility Intelligence Academy: City of Oakland
DB BedfordHow the City of Oakland Is Redefining Public Service with Civility Intelligence™
DB Bedford
Behavior Is a Strategy: How Contra Costa Probation Is Blazing a New Trail
DB BedfordBehavior Is a Strategy: How Contra Costa Probation Is Blazing a New Trail
Honoring the Unsung Heroes: Oakland 911 Dispatch Team
DB BedfordThis week I had the privilege of standing in front of the City of Oakland 911 Dispatch team and delivering Civility Intelligence training. I walked in knowing their job was intense. I walked out with even deeper respect for what they carry every single shift.
When Work Incivility Follows You Home
DB BedfordAccording to recent SHRM research, 58% of people experience acts of incivility in the workplace.
