Contact support-
- Overview of single-payment products
- Overview of recurring-payment products
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- Subscription: File Access
- Subscription: Drip Delivery
- Newsletter products
- Online course (Recurring subscription)
- Podcast products
- Sponsorship products
- Managing subscriptions (Merchant view)
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- How does my subscriber manage their subscription?
- How can my subscriber update their payment card?
- How do I update a file access subscription?
- How do I update a drip subscription?
- How do I send a subscription payment reminder email?
- Can I extend a subscription?
- Can I sell subscriptions from the 'Add to Cart' button?
- Pausing subscription payments
- Can discounts be applied to subscriptions?
- Changing a subscriber's billing date
- Can subscriptions be gifted?
- For subscriptions, can I restrict the number of downloads?
- I want to change the price of a subscription. Will this impact existing subscribers?
- If I close my SendOwl account, what happens to existing subscriptions?
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- License Code products
- Gaming code products
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- How do buyers receive their license codes?
- How do I add a license code to a completed order?
- What happens when someone buys multiple license codes?
- How do I deactivate a license code or key?
- How do I stop issuing license keys for my product?
- Can I delete unallocated license codes?
- How do I stamp my buyer's license code on their PDF?
- How will I be notified when I'm running out of license codes?
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- Product Files
- Product Images
- Product Descriptions
- Using the Product Description Wizard
- Editing an existing product
- Editing products in bulk
- Advanced Options for all products
- Using the Actions tab
- Subscription product pricing: Trial periods, payment schedule
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- Can I sell any file type or product?
- What's the best size for my product image?
- Where is the product ID number?
- What are the product category and subcategory?
- How do my customers download their products?
- Is there a file size limit? How do I upload large files?
- How do I sell multiple products at once?
- Can I limit the number of sales for a product?
- What changes have been made to this product?
- Can I send updated files to existing customers?
- Can I change the currency of a specific product?
- How can I duplicate a product?
- Can I set unlimited downloads on a product?
- Who controls my product files?
- Can I self-host my products on Dropbox or Google Drive?
- Can I sell IPTV on SendOwl?
- How do I limit a product to one per customer?
- Can I download all of my products from SendOwl?
- How do I preview my Product Sales page in progress?
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- Stamping PDFs with order details
- How do I remove a PDF stamp from my product?
- PDFs: Adding a full document lock (password protection)
- Can I limit the number of download attempts?
- Can I set a time limit for downloads? (Link validity)
- Excel spreadsheets: Adding a full document lock (password protection)
- Word documents: Adding a full document lock (password protection)
- PowerPoint slide decks: Adding a full document lock (password protection)
- Self-hosting your product files
- Can I sell bundles of my self-hosted products?
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- Can I accept debit/credit cards with PayPal?
- Do I need a dedicated PayPal account?
- I'm seeing sales in PayPal but not SendOwl. Why?
- How do I configure the PayPal IPN?
- Why is this PayPal order showing as Pending?
- How do I sell in multiple currencies with PayPal?
- I got an email about PayPal updates - what do I do?
- Adding PayPal to SendOwl
- PayPal Legacy integration
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- How do I get paid?
- What fees will I be paying to sell on SendOwl?
- What payment gateways do you support?
- Does SendOwl track payment gateway fees?
- Can I offer payment plans?
- Can I offer installment plans on small purchases?
- How are chargebacks handled?
- Can I apply Shopify's fraud analysis to SendOwl orders?
- Can I sell in Bitcoins?
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- Shopify + SendOwl: which type of account do I have?
- How can I see which Shopify product is linked to this SendOwl product?
- Why aren't my Shopify orders processing automatically?
- What does “Mark order as fulfilled” mean in Shopify?
- Can I add license keys to the Shopify email?
- Shopify told me about an API update - what do I do?
- Getting started with Shopify + SendOwl
- Integrating SendOwl with your Shopify store
- Linking Shopify products from SendOwl
- Linking SendOwl products from Shopify
- Adding a download link to the Shopify Thank You page
- Adding a download link to the Shopify customer account page
- Adding a download link to the Shopify order email
- Extra options for Shopify sellers: using SendOwl Checkout
- Using Shopify risk reviews
- Selling a subscription from Shopify
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- Additional integrations with SendOwl
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- How do I revoke downloads for an order?
- Can I resend a download link to my buyer?
- How do I reset download attempts for an order?
- How do I issue a refund?
- How do I delete an order?
- How do I swap the product attached to an order?
- How do I change a buyer's email address on all their orders?
- How can my buyers download to mobile devices?
- I ordered a product and I need help!
- If I reset download access, does that also reset the time limit?
- Can I add private notes to an order?
- If I refund an order, does that stop further downloads?
- Why is this order showing an "Initial" status?
- Reviewing your orders
- Using the Order Details page
- Importing orders Into SendOwl
- Placing test orders in SendOwl
- Issuing a free order of a product
- Sending your buyer a PDF receipt
- Verifying that order emails were delivered
- Handling order disputes
- Getting zero-download notifications
- Getting Download Limit Reached notifications
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- How do I opt a product out of my affiliate program?
- How are affiliates paid for subscription products?
- What is the cookie lifetime?
- What is the cookie expiry?
- What is the affiliate pay delay time?
- What's the difference between affiliate site links and direct selling links?
- Can I ban or remove an affiliate from my program?
- Can I set individual commission rates per affiliate?
- How do I join my own affiliate program for testing?
- Can I use my SendOwl Storefront for affiliate sales?
- Can I use a 3rd party affiliate program with SendOwl?
- How do I switch my paid account to an affiliate-only account?
- I'm an affiliate seller. How do I get customer support?
- Getting started with affiliate selling
- Setting up your SendOwl affiliate program
- Setting your affiliate commission rates
- Adding affiliate tracking script to your website
- Creating Site links for affilate sales
- Inviting sellers to your affiliate program
- Managing your affiliate program
- Paying your affiliates
- Selling as a SendOwl affiliate
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- How do I contact SendOwl Support?
- How quickly will SendOwl Support respond?
- How do I change the password for my account?
- How do I change my account email address?
- How do I add my Seller Nickname and contact email?
- How do I change my Seller Nickname?
- Can my admin emails from SendOwl be copied to someone else?
- What currencies does SendOwl support?
- Can I change the default currency on my account?
- How do I get consent to add to my mailing list? (GDPR compliance)
- My account has been suspended. Why?
- Can I block sales to a specific country?
- Can I have more than one SendOwl store?
- How do I keep a product hidden in my account?
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- Why do I need to provide a card for my SendOwl trial?
- How do I update my payment card?
- How do I see my current account charges?
- How do I see a breakdown of charges on my recent SendOwl invoice?
- How do I change to annual billing?
- Will I be notified if I'm reaching my bandwidth limit?
- How do I add my tax details to SendOwl invoices?
- Does SendOwl offer custom plans?
- Payment receipts and invoicing
- Security authentication when you log into SendOwl
- Changing your SendOwl plan
- Closing your SendOwl account
- SendOwl Fair Use bandwidth policy
- Adding & managing users on your account
- Customizing your email notifications from SendOwl
- Enabling customer account pages
- My email got suppressed!
- EU GDPR (General Data Protection Regulation)
- Deleting customer data
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- Developer overview and custom integrations
- Using SFTP
- Using webhooks
- Deleting a single product
- Do I need an SSL certificate or an HTTPS connection for SendOwl?
- Deleting products in bulk
- Product swap (aka product conversion)
- Tagging orders
- Pre-populating buyer details in the checkout form
- Pre-applying a discount code in the checkout form
- Specifying a payment gateway in the checkout form
- Adding tracking scripts to the SendOwl checkout
- Custom CSS & tracking scripts for Legacy 1.0 templates
- Enabling and using the SendOwl API
- Signed URLs
How can we help you?
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