Real local technicians, not an overseas script. Search the FAQ, open a ticket, or just call us. We pick up.
When you need help, you should reach someone who can actually give it. Here is what working with our Edmonton support team looks like.
Every one of our technicians works out of our Edmonton office and NOC. No offshore call centre, no script readers.
Reach us however suits you. Call, email, or open a ticket and we will pick it up and follow through.
Stay with the same technician through calls and emails, instead of re-explaining everything to someone new each time.
High levels of expertise without the repetitive delays and endless escalation. We get to the fix.
Just contact us and we will take care of it. Month-to-month plans can be changed or cancelled without a long-term penalty. If you are on a term agreement we will explain exactly what applies, in plain language, before anything changes, and we follow the CRTC Internet Code so there are no surprise lock-ins. Reach us at (780) 450-6787 or through our Contact Us page.
You can view and pay your bill any time by logging in at portal.incentre.net. We accept major credit cards, and you can set up pre-authorized payments so a due date never slips by. If you would rather sort out billing with a real person, call our Edmonton office at (780) 450-6787.
Log in to your account at portal.incentre.net and add a credit card for pre-authorized billing. Once it is set up, each invoice is paid automatically, so there is nothing to remember and no late fees to worry about. You can update or remove the card any time, or give us a call at (780) 450-6787.
In most cases, yes. Tell us your new address and move date and we will check what is available there (we serve Alberta and much of Canada) and schedule the move, and in most cases you keep your phone number too. The sooner you let us know, the smoother we can line it up, so call (780) 450-6787 ahead of your move.
Service is billed monthly. Your current invoice and due date are always shown in your account at portal.incentre.net, and we email you when a new invoice is ready. If you start partway through a month, your first bill is prorated. If anything on a charge is unclear, call (780) 450-6787 and a local person will walk you through it.
Yes, you can migrate your old emails to our service by copying them into your email client and syncing them with IMAP.
Yes, our email service supports custom domains. You can use your own domain for your email addresses, providing a professional appearance for personal or business use.
Each mailbox has a storage quota that depends on your hosting or email plan. If it fills up, new mail can stop arriving until you clear some space or increase the quota, both of which we can help with. Call (780) 450-6787 or open a ticket and we will sort it out.
You can access your email through our webmail interface or using any email client that supports IMAP or POP3 protocols. This includes popular clients like Microsoft Outlook, Apple Mail, and mobile email apps. You can find the menu item for our webmail at the top right of the page, under Client E-mail or by clicking here.
You can sign up for our email service by visiting our local office, or by calling our customer service team. It is typically covered as part of cPanel hosting, or standalone for $5/month. We’ll guide you through the process and help you choose the best package for your needs.
Your email runs through spam and virus filtering before it reaches you, so most junk and malicious mail is caught automatically. If something gets through, or a real message is held back, we can tune the filters for your account. Just reach our local team at (780) 450-6787.
Yes. Our email uses encryption in transit, secure webmail over HTTPS, and standard anti-spoofing (SPF, DKIM and DMARC) so your messages are protected and harder to forge. It runs on our own infrastructure here in Canada, not handed off to a third party overseas. Questions about a specific setup? Call (780) 450-6787.
We provide various email hosting plans, ranging from basic personal accounts to advanced business solutions with custom domain support, larger storage capacities, and additional features like collaboration tools.
We offer professional email services for both personal and business use, including custom domain email addresses, secure email hosting, and advanced features such as spam filtering, cloud storage, IMAP and POP.
Yes. The Internet Centre is an independent, Canadian-owned internet and phone provider based in Edmonton, Alberta, and we have been at it since 1993. When you call, a real local person answers, not an offshore call centre. We own our network and our data centre, so the people who run it are the same people who support you.
We offer both contract and no-contract options. Our contract plans often come with additional benefits and discounts, while our no-contract plans provide greater flexibility. Our customer service team can help you decide which option is best for you.
Yes! Our bundling and package deals are extensive, as a result you will have to contact us so we can personally cater your package for you.
You can reach us by phone at (780) 450-6787, by email at support@incentre.com, or by opening a ticket. For service outages we monitor our network and have people available outside regular hours. Our support is based right here in Edmonton, so you are always talking to a local team.
While our main office is located in Edmonton and our main service area is Alberta, we can service all of Canada for most of our offerings.
Contact us through our Contact Us page to let us know.
Click the large blue Login button at the top right of most pages will take you to https://portal.incentre.net where you can login.
Your data lives on our own infrastructure in our Edmonton data centre, so it stays in Canada. We do not hand your hosting or email off to a third party overseas, and we do not sell your data. If data residency matters for your business, that is exactly why many customers host with us. Call (780) 450-6787 to talk it through.
Yes, you can transfer your existing website to our hosting service. We provide migration assistance to ensure a smooth transition. Contact our customer service team for more details on how to initiate the transfer.
We run our hosting and network from our own data centre in Edmonton, with redundant power and a BGP-peered network built for reliability, and business plans can include an SLA. You can check current network status any time on our site. For specific uptime commitments, talk to us at (780) 450-6787.
Yes, we offer domain registration services. You can register a new domain, transfer an existing domain, or manage your domain settings through our platform.
Yes. Our Edmonton team is on-site and on-call for setup, maintenance and troubleshooting, and our NOC watches power, temperature and the network around the clock. If you need a reboot, a cable swap or eyes on a problem, our local hands can take care of it so you do not have to drive to the data centre. Reach us at (780) 450-6787.
Yes. Our cPanel hosting includes free AutoSSL, which issues and renews the certificate automatically so your site loads securely with the padlock and HTTPS. If you need a specific commercial certificate we can arrange that too. Ask us at (780) 450-6787.
You can manage your hosting account through our user-friendly control panel, which allows you to manage files, databases, email accounts, and other aspects of your website. Our customer service team is also available to assist you with any questions.
You can sign up for our hosting service online through our website, by visiting our local office, or by calling our customer service team. We’ll guide you through the process and help you choose the best package for your needs.
Choosing the right hosting plan depends on your website’s size, traffic, and specific requirements. Small websites and blogs might do well with shared hosting, while larger sites with higher traffic might need VPS, dedicated, or cloud hosting. Our customer service team can help you determine the best plan for your needs.
We keep server-level backups as part of running our own Edmonton data centre, and we can help restore a site if something goes wrong. We still recommend keeping your own copy of anything critical. If you need a restore, contact our local support at (780) 450-6787 and we will help.
Colocation in our Edmonton data centre gives you rack space (from a single unit up to a full rack), redundant power with battery backup and an on-site generator, cooling, and carrier-grade connectivity on our own multi-path BGP-peered network. You also get secure key-fob access with logging and local remote hands when you need work done on your gear. See our colocation page for the details, or call (780) 450-6787.
Our hosting plans include features such as a control panel (cPanel or Plesk), one-click software installations, website builder tools, email accounts, databases, FTP access, and robust security measures. Specific features may vary depending on the plan.
If your website experiences downtime or performance issues, please contact our technical support team immediately. They are available 24/7 to assist you with troubleshooting and resolving any problems you may encounter.
We offer a variety of hosting services including shared hosting, VPS (Virtual Private Server) hosting, dedicated server hosting, and cloud hosting. Each option is designed to meet different needs for personal websites, blogs, and business applications.
For more information or assistance, you can visit our website, contact our customer service team by phone, or visit our local office. Our team is here to help you with any questions or concerns you may have regarding your hosting service.
Our data centre is in south Edmonton, and we own and operate it ourselves rather than renting space in someone else’s facility. Your hardware sits on our own network here in Alberta, so your data stays in Canada and the people who run the room are the same local team that supports you. We have been doing this in Edmonton since 1993. Call (780) 450-6787 or use our Contact Us page to arrange a look.
When you colocate in our Edmonton data centre your equipment and data stay in Canada, under Canadian law, on infrastructure we own. If something needs attention you reach a real local person, and our on-site team can put hands on your hardware the same day instead of routing a ticket to an offshore queue. For businesses that care about data residency and response time, a local Edmonton facility is a practical fit. Talk it through at (780) 450-6787.
It depends on the type of connection and whether a line to your place already exists. If we can reuse an existing line it can be quick, while a brand-new fibre install takes longer because we schedule a technician and the physical work. When you sign up we give you a realistic timeline for your exact address. Call (780) 450-6787 and we will check what is involved for you.
Some installs have a one-time setup charge depending on the work involved, and that is sometimes reduced with a term plan. We always tell you any one-time cost up front before you commit, with no surprises on the first bill. Ask us at (780) 450-6787 and we will spell it out for your situation.
For most new installs one of our own local technicians comes out to run and connect the line and set up your equipment, so someone 18 or older needs to be home to give access and decide where things go. The visit usually takes a couple of hours, and we confirm the appointment window ahead of time.
Yes. A static IP is useful if you run a VPN, host a server, reach security cameras remotely, or need a fixed address for business systems. Most home users do not need one, but we can add it, especially on business plans. Call (780) 450-6787 or use our Contact Us page and we will set it up.
Yes, you can use your own compatible modem and router. Please check our website or contact customer service for a list of compatible devices to ensure they meet our network requirements.
If you need IPv6 for your connection, talk to our engineers about your requirements at (780) 450-6787 and we will go over the options for your setup.
You can check service availability by contacting our customer service team. We’ll confirm if our internet services are available at your location while also informing on any promotions or special offers.
Choosing the right internet plan depends on your usage habits. For basic browsing and email, a lower-speed plan may suffice. For streaming, gaming, or a household with multiple users, we recommend a higher-speed plan. Our customer service team can help you determine the best plan for your needs.
Run an online speed test with your device connected to the modem by an ethernet cable rather than over WiFi, and close other apps that use bandwidth. A wired test should land close to your plan speed, allowing for a little normal overhead. If it is well below what you pay for on a wired test, let us know at (780) 450-6787 and we will look into it.
Our internet plans come with no data caps and no overage charges, and we do not throttle or slow down your connection based on how much you use or what you use it for. As an independent, locally owned Alberta ISP, keeping it straightforward is the whole idea.
You will need a modem and, depending on your setup, a router. We offer rental and purchase options for both. Our customer service team can help you determine the best equipment for your needs.
Fibre Internet is a type of high-speed broadband connection that uses fibre-optic cables. These cables are made of thin strands of glass or plastic, through which data is transmitted as light signals. This allows for much faster data transfer speeds compared to traditional copper cables used in DSL or cable internet.
If you experience slow internet speeds, try restarting your modem and router. If the issue persists, contact our technical support team for assistance. They can help troubleshoot and resolve any speed issues you may encounter.
We offer a range of internet services including fiber-optic, DSL, and cable internet. Each type is designed to meet different speed and usage requirements, ensuring there’s an option for everyone.
WiFi and your internet line are two different things. Your plan speed is what arrives at the modem, while WiFi can lose speed to distance, walls, interference, an older router, or too many devices at once. For the truest reading, run a speed test on a device plugged in with an ethernet cable. If a wired test is slow too, call (780) 450-6787 and we will help track it down.
Yes. 3CX includes a web client and mobile apps, so your team can make and take calls, see who is available and chat from a laptop or phone, in the office or working remotely, all using your business number. We can get your staff set up on it, just ask at (780) 450-6787.
As an administrator you can manage extensions, users and call settings from the 3CX management console. We set this up with you and can handle changes for you any time, or show your team how. For help managing your system, call (780) 450-6787.
Call forwarding, voicemail and an auto-attendant (the menu that greets callers and routes them) are all part of your 3CX system, and we configure them to match how your business runs. Want to change a greeting or how calls are routed? Call our local team at (780) 450-6787.
Through an analog telephone adapter, most analog phones are supported to bring in. Through 3CX, a list of supported phones can be found here. Note: We cannot guarantee support if you bring your own phone.
Yes, you can keep your current phone number when switching to our service through a process called number porting. Contact our customer service team to initiate the porting process.
Faxing over VoIP can work but is sometimes finicky, since fax was built for old copper lines. We can set it up using an analog adapter with the right settings, or suggest a copper line or an email-to-fax option if you fax a lot. Tell us how you fax at (780) 450-6787 and we will recommend the most reliable setup.
Yes, we offer various bundles that combine phone and internet services at a discounted rate. These bundles are designed to provide you with the best value and convenience.
While there is no explicit plan for unlimited long distance calling, our long distance pricing is one of the most competitive on the market.
With VoIP, 911 is tied to the service address you register with us, so it is important to keep that address current and to update it if you move your equipment. Because VoIP relies on power and internet, 911 will not work during an outage unless you have battery backup. Please see our 911 information page for the full details, and call (780) 450-6787 with any questions.
Each concurrent call uses only a small slice of bandwidth, roughly 100 to 256 kbps per call, so a typical connection handles several calls at once with room to spare. We size it to how many simultaneous calls your team makes, plus headroom, and we can prioritize voice on your connection so calls stay clear. Call (780) 450-6787 and we will work out the right fit.
We provide phone services to a wide range of areas within our region. Our phone service specifically should reach all of Canada with access to internet and speeds of 256kb/s for each concurrent phone call. Contact us to make sure.
If you experience any issues with your phone service, please contact our technical support team. They are available to assist you with troubleshooting and resolving any problems you may encounter.
Choppy or dropped calls usually come down to the network: not enough upload bandwidth, congestion, or no voice prioritization. Using a wired connection to the phone and turning on QoS on your router both help. If it keeps happening, call our local support at (780) 450-6787 and we will check your line and settings.
A VoIP phone needs power and an internet connection, so in a full power or internet outage it will not place calls unless it is on a battery backup (a UPS). Many customers keep a UPS on the modem and phone, or keep a mobile phone handy as a backup. If you need a line that stays up on its own, ask us about a copper option at (780) 450-6787 and we will go over what fits.
Yes. Along with home and business internet, we offer business phone for Sherwood Park, including hosted PBX and 3CX systems, run from our own phone switch here in the Edmonton area. Tell us what your business needs and we will put together the right fit.
Yes. The Internet Centre serves the Edmonton area including Sherwood Park, and has since 1993. What we can deliver to a given home depends on your exact address, so the quickest way to know is to send us your address and we will tell you straight what is available, with real pricing.
Send us your Sherwood Park street address through the form on this page, or call our Edmonton office at (780) 450-6787, and we will check what is actually available there – fibre where it reaches, and the best option where it does not – with real pricing and no obligation.
