AI Governance
Enterprise control. Trust at scale.
Complete visibility and governance over your data. Stay in control of your conversational data with secure audit logs, end-to-end encryption, and the compliance frameworks required to meet the demands of global IT and security teams.
Your data stays yours
No model training
Contractual agreements with all LLM providers explicitly prohibit the use of your data for any form of training.
Stateless LLM architecture
Our LLM integrations pass conversation context fresh on each turn. Nothing persists in the model between sessions.
Verified AI decision-making
Every AI response is independently verified before it reaches your customer.
Encrypted, isolated, and certified
Complete compliance
Quiq maintains SOC 2 Type II, HIPAA, GDPR, CCPA, and EU AI Act compliance standards for our customers.
Encryption in transit and at rest
Data is encrypted in transit, including all backups. No customer data is ever transferred to an unencrypted device.
Tenant data isolation
Each customer’s data is logically isolated in our multi-tenant architecture. No cross-contamination between tenants is possible at the application level.
99.999% uptime for over 10 years
Built to stay online
Our microservices architecture scales horizontally as demand grows, with redundancy across at least three data centers per region to keep service running without interruption.
Disaster recovery, tested regularly
Data is continuously mirrored to geographically separate locations. Our Disaster Recovery and Business Continuity Plan is formally tested and maintained, not just documented.
24/7 security monitoring
Advanced threat detection and intrusion prevention runs across our entire infrastructure. Anomalies are flagged to our security team immediately.
Download the Quiq Security Overview
Frequently Asked Questions (FAQs)
How does Quiq prevent our data from being used to train AI models?
Quiq’s contracts with every LLM provider explicitly prohibit using your conversation data to train their models. The architecture reinforces this: Quiq’s LLM integrations pass conversation context fresh on each turn, so nothing persists in the model between sessions. Combined with SOC 2 Type II, HIPAA, GDPR, and EU AI Act compliance, this gives enterprise teams a clear answer when security reviewers ask where customer data goes. Full details on the architecture are in Quiq’s Security Overview whitepaper
What compliance certifications does Quiq hold?
Quiq maintains SOC 2 Type II, HIPAA, GDPR, CCPA, and EU AI Act compliance. Data is encrypted in transit and at rest, including backups, and each customer’s data is logically isolated in Quiq’s multi-tenant architecture, with no cross-tenant access at the application level. For customers in regulated industries like financial services and healthcare, this compliance stack is often the deciding factor in an AI vendor evaluation, since it needs to hold up under both procurement and legal review before an AI Agent can touch real customer conversations.
How does Quiq keep customer data isolated in a multi-tenant environment?
Each customer’s data is logically isolated within Quiq’s multi-tenant architecture, so no cross-contamination between tenants is possible at the application level. This isolation, paired with encryption in transit and at rest, means your conversation data, knowledge base content, and AI decision logs stay separated from every other Quiq customer, even though the underlying infrastructure is shared. It’s the same principle that lets Quiq run at 99.999% uptime across redundant data centers without compromising the boundaries between customers’ data.
How does Quiq verify AI responses before they reach a customer?
Every AI response passes through Quiq’s Verify Claim process, which cross-references the answer against your actual data and knowledge base before it’s sent. This independent verification step, described in more detail on Quiq’s Verified Intelligence page, catches inaccurate or unsupported claims before a customer ever sees them. It’s part of why Accor’s AI-assisted response accuracy rose to 80%, up from 46% with its previous chatbot, after moving to Quiq’s agentic platform.
What is Quiq's uptime, and how is it maintained?
Quiq has maintained 99.999% uptime for over a decade, built on a microservices architecture with redundancy across at least three data centers per region. Data is continuously mirrored to geographically separate locations, and Quiq’s Disaster Recovery and Business Continuity Plan is tested regularly rather than just documented. A 24/7 security team monitors the infrastructure for anomalies, so threat detection and failover both happen before an outage reaches your customers.
Does Quiq support data residency requirements for EU customers?
Yes. Quiq maintains EU data center options so customer data originating in Europe, including backups, stays stored exclusively within approved EU jurisdictions. This supports GDPR and the EU AI Act’s data sovereignty requirements, backed by continuous audits to keep Quiq’s security framework aligned with evolving UK and EU regulations. It’s part of why Quiq has a growing customer base in Europe, including brands like Panasonic running support operations across multiple EU markets.
