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@menadaniel

Remote worker with 20+ years of experience - Last seen ago

Hi, I’m Daniel, a tech professional devoted to solving problems and making technology work for you!

For over 17 years, I've helped people overcome their tech hurdles, from everyday software glitches to complex network issues. I speak fluent "tech" but can also explain things clearly, ensuring everyone feels comfortable and supported.

My expertise covers a wide range of areas, including:

Making your devices work seamlessly: Hardware, software, and everything in between!
Keeping your data safe: Security, antivirus setup, and best practices.
Optimizing workflows: Streamlining processes and maximizing efficiency.
Remote troubleshooting: Fixing problems without needing to be on-site.

More than just technical expertise, I bring:

Clear Communication: No more tech jargon! I break down complex IT issues into plain English, ensuring everyone feels confident using technology.
Customer Service Advocate: I understand your tech frustrations. I go the extra mile to solve problems quickly and efficiently, leaving users happy and supported.
Team Player: Collaboration is key. I thrive in supportive environments where we can learn from each other and achieve amazing things together.
Lifelong Learner: Technology is constantly evolving, and so am I! I'm always eager to explore new skills and stay ahead of the curve to better serve you.

I am open to new challenges. Let's connect and see if we can create something great together!


Skilled in troubleshooting virtualization system integration server administration help desk data center customer service end user support regulatory compliance planning scheduling risk management change management workflow optimization cost reduction budgeting logistics management team leadership stakeholder management openldap powershell bash windows os linux os ms office 365 pc mac mobile device platforms data collection service level agreements dns tcp ip dhcp monitoring tools networking hyper v 
Fluent in spanishenglish
Preferred timezone -4
Preferred hourly pay (min) $30/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2025 - Now: Desktop Support Engineer @ SISL Global

2024 - 2025: Lead Technical Support Specialist @ Broward County Supervisor of Elections

2021 - 2023: Linux Systems Administrator @ Criptotec Internacional

2016 - 2020: Operations Manager @ My Pure Life

2013 - 2016: Technical Support Engineer @ Ministerio del Poder Popular de Petroleo (Department of Energy)

2011 - 2012: Chief Information Technology VIP @ Ministerio del Poder Popular de Petroleo (Department of Energy)

2007 - 2010: Information Technology Technical Support @ Ministerio del Poder Popular de Petroleo (Department of Energy)

Education

2004 - 2007: Bachelor of Technology - BTech @ UAH - Universidad 'Alejandro de Humboldt'

2000 - 2003: Associate's degree @ IUGT

7ms