Especialista en Help Desk / Service Desk L1 con experiencia en soporte a usuarios finales, resolución de
incidencias (ticketing, SLA, troubleshooting) y soporte remoto (TeamViewer, AnyDesk). Dominio de entornos
Windows y conocimientos básicos de Linux. Experiencia adicional como QA funcional en proyectos bancarios,
ejecutando pruebas funcionales, de regresión e integración con Jira y TestRail.
| ๐ Nationality | ๐ฆ๐ท Argentina |
| ๐ก Residency | ๐ฎ๐น Italy |
| ๐ Location | ๐ฎ๐น Italy |
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rok.co/@ramiroc1184 |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | helpdesk windows microsoft 365 outlook exchange active directory azure intune sccm powershell vpn tcpip dns jira servicenow zendesk teamviewer anydesk remote support qa manual testing test cases regression testing postman sql jira confluence defect tracking test documentation |
| Fluent in | spanishitalianenglish |
| Preferred timezone | 0, +1, +2 |
| Preferred annual pay (min) | $27,000/year |
| Preferred hourly pay (min) | $18/hour |
| Last seen | 11 months ago |
| Signed up | 11 months ago |
| Badges |
๐จโ๐ป Remote worker |
2024 - Now: IT Help Desk Technician (L1) @ Banco Rioja
2024 - Now: Junior QA Tester (Manual) @ Banco Rioja
2014 - 2023: Operations & Customer Support @ Banco Rioja
2024 - Now: QA Testing & Automation @ Practical training (hands-on labs)
2023 - Now: IT Support & Networking (Windows/Linux) @ Practical training (hands-on labs)