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No RT Expertise Required: Meet the Queue Creation Assistant
Setting up a new queue in RT is one of the most powerful things an administrator can do, and also one of the most involved. A queue is rarely just a queue. To do the job well you also think through the workflow its tickets move through, the custom fields you want to track, the…
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New in RT 6.0.3: Search phrases, Denser CF display, History toggle background
RT 6.0.3 is now available, and along with the usual round of fixes it brings some really nice upgrades to everyday search, a denser and more flexible custom field display, a button to easy switch the background color in ticket history, and a set of behind-the-scenes changes that make RT lighter on memory. Here’s a…
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RT and RTIR 6.0.3 and 5.0.10 Released
We are pleased to announce that Request Tracker (RT) 6.0.3 and 5.0.10 are now available, along with matching releases of RT for Incident Response (RTIR) 6.0.3 and 5.0.10. Both RT 6.0.3 and RT 5.0.10 address several security issues, and we recommend that all users upgrade as soon as possible. Full details, upgrade notes, and complete…
