This Trust page offers the most up-to-date information on Veeva Systems' service status. If you are experiencing an issue that is not listed below, please submit a ticket in the Customer Support Portal .
For status of Salesforce PODs, visit Salesforce Trust Site .
To Receive Vault Emails
To receive emails about Vault maintenance releases, planned downtime, and extended service interruptions, Veeva Vault users can subscribe to Service Availability Notifications via their Vault. See Vault Help for details.
Veeva's Support Locations and Sub-Processors are listed here.
Service History
Recent Posts
Scheduled Maintenance closed.
尊敬的用户：
您好，为了响应您的业务需求，我们计划于 2026年06月21日（22:00-00:00）发布新版本 V26R1.2。发布期间系统暂不可访问，请提前通知相关人员做好准备，给您带来的不便敬请谅解。
此次发布是为了配合部分客户的特殊项目时间需要，而将一部分产品功能预先发布的有限版本。 在计划于 2026年08月23日发布的正式版本（V26R2.0）中，仍会包含此次发布的全部内容，以及规划在正式版本里的其他功能。 未标识“默认开启”的功能请联系 Veeva 服务部门实施、配置后开启。本次发布的主要内容请参考 Release Notes 。
如果对本次发布有任何疑问，请通过 Veeva Support Portal 联系产品支持团队进行确认。
In response to your business needs, we plan to release the latest version V26R1.2 on Jun. 21, 2026 (22:00-00:00). The system is temporarily unavailable during the period. Please inform the relevant personnel in advance. Sorry for any inconvenience.
This release is a limited release in order to satisfy special needs from our customers. The features below will be included in the general release (V26R2.0) scheduled on Aug. 23, 2026 as well. For features without the label "enabled by default", please contact Veeva Service departments for deployment and implementation details. For more details about the release notes, please refer to Release Notes.
For any question about this limited release, please contact China CRM Suite Support team via Veeva Support Portal.
Incident has been resolved
Veeva CRM team has noticed that Microsoft Integrations are being impaired. Engineering is investigating the issue.
Veeva Vault Release Notification
The Veeva Vault MySQL system is scheduled to be upgraded to the latest release. There is no expected downtime however, a short service interruption may be experienced.
What: MySQL 26R1.4When:
Estimated Duration: 90 minutesAffected PODs: Limited Release PODs
VV3-33, VV2-2087, VV2-28, VV1-1135, VV1-21, VV1-1084, VV1-1120, VV1-1133, VV1-1178, VV1-1220, VV1-20, VV1-5, VV1-6, VV1-1, VV1-1203, VV1-23, VV1-3
If you have any further questions, please submit a ticket with Veeva Product Support .
Scheduled Maintenance closed.
- QuickVault Release 9 preview release notes
- QuickVault preview help site
- QuickVault Release 9 validation package will be available in Veeva ComplianceDocs following the general release.
Scheduled Maintenance closed.
Veeva CRM Sandbox orgs are being upgraded to the 261.3.101 release for Online Platforms. Systems are generally available during this time.
View Patch Notes
Affected On Premise RTSM systems are operating normally.
Please be advised that Veeva RTSM experienced a temporary service disruption on Tuesday, 23 March 2026, during the following window:
🕐 4:48 AM - 7:20 AM EST
Maintaince has been completed.
Veeva Compass will be conducting planned maintenance starting Friday June 25th, 2026. The data network will remain fully operational and available, however any new data received will be paused and delivered on Tuesday June 30th, 2026, when maintenance is complete. Jobs will continue to run as expected through the maintenance window.
Scheduled Maintenance closed.
Veeva EDC 26R1.0.29 HF is scheduled for production release on 06/24/2026 to EDC PODs:
VV1-22, VV1-1090, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV1-1204, VV1-1215, VV1-1216, VV1-1217, VV1-1222, VV1-1223, VV1-1225, VV2-2092, VV2-2142, VV2-2163, VV2-2164, VV2-2165, VV3-3121, VV3-3136
The EDC Utility services will not be available from 6:00 PM to 8:30 PM PST.
Please read the 26R1 Release Notes for additional release details.
Scheduled Maintenance closed.
Veeva Basics Maintenance Release Notification
Veeva Quality Basics will be upgraded to the latest maintenance release and system will be unavailable for use during this time.
What: Veeva Basics 26R1.0.VB7
When: Wednesday, June 24, 2026 at 7:30 PM PDT
Estimated Vault Downtime (only for Quality Application): Up to 60 minutes
Read the Veeva Basics Maintenance Release Notes for additional details. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, dedicated Support is available at:
☎️ +1 (800) 971-3716
✉️ clinicalbasics.support@veeva.com
✉️ qualitybasics.support@veeva.com
✉️ rimbasics.support@veeva.com
✉️ promomatsbasics.support@veeva.com
✉️ limsbasics.support@veeva.com
✉️ medicalbasics.support@veeva.com
✉️ crmbasics.support@veeva.com
