The ROI Problem Behind Enterprise AI Coding Assistants

Yamini Kalra • July 21, 2026

Enterprises initially measured AI coding assistant adoption through token consumption, but that metric rarely reflected business value. SonarSource CTO Andrea Malagodi said organizations need governance, code quality and outcome-based measurement to achieve sustainable ROI from AI-assisted development.

Artificial Intelligence & Machine Learning

Australian Bank Remakes Customer Service on AI Orchestration

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Artificial Intelligence & Machine Learning

Reverse Psychology Beats Budget Battles in CIO-CFO Ties

Rahul Neel Mani • July 13, 2026

CIOs seeking larger AI budgets risk reinforcing old perceptions of IT as a cost center. BaskMind CEO and Former VMware CIO Bask Iyer says the fix isn't a new title or a bigger ask - it's collaboration. He argues that CIO-CFO collaboration on ROI builds trust and drives smarter investment.

Artificial Intelligence & Machine Learning

OpenAI Hardware Biz Built with Apple Secrets, Apple Says

David Perera , Tiffany Wang • July 10, 2026

Apple accused OpenAI of building its secretive new device with stolen trade secrets in a lawsuit demanding monetary damages and the return of stolen intellectual property. OpenAI's nascent hardware is "rotten to its core by its illegal reliance on misappropriated trade secrets," Apple alleged.

Artificial Intelligence & Machine Learning

Realizing the CEO's AI Ambitions: What It Means for CIOs

Vijayant Rai • July 10, 2026

Across industries, CEOs are returning from industry forums with ambitious expectations for AI-driven transformation. For CIOs, those expectations quickly translate into questions around deployment timelines, business impact and organizational readiness.

Artificial Intelligence & Machine Learning

Why Enterprise AI Is Trapped in Pilot Purgatory

Rahul Neel Mani • July 9, 2026

A staggering $18 trillion in AI value is hidden within Global 2000 companies, according to a new Genpact and HFS Research report. This enormous value remains largely inaccessible - not for lack of technology, but because the underlying infrastructure is fundamentally flawed.

Next Gen Tech

White House Quantum Summit Aligns Industry on Transition, Innovation

Tiffany Wang • July 8, 2026

The White House convened government officials, quantum companies and researchers to accelerate the transition to post-quantum cryptography, align public-private investments and reinforce a 2030 deadline as advances in quantum computing increase risks to today's encryption.

Artificial Intelligence & Machine Learning

How AI Is Closing India's Last-Mile Delivery Gap

Yamini Kalra • July 8, 2026

India's next wave of e-commerce growth has increasingly come from tier 2 and tier 3 cities, but delivery infrastructure challenges have continued to undermine profitability for brands operating in these markets, said Saurav Swaroop, CTO at e-commerce enabler platform Velocity.

Artificial Intelligence & Machine Learning

AI Sovereignty Is a New Test for Enterprises

Sandhya Michu • July 7, 2026

IBM reports that only 9% of executives fully understand their AI dependencies, while 71% say switching vendors would be difficult. AI sovereignty concerns reached a fevered pitch for tech leaders last month after Anthropic switched off two of its most capable artificial intelligence models.

Artificial Intelligence & Machine Learning

Inside Cars24's Bet That AI Speed Beats Data Scale

Yamini Kalra • July 6, 2026

Cars24 launched a $20 million AI initiative on an unconventional premise: proprietary data is no longer the defining competitive advantage. Cars24's Jayesh Gupta says AI-native execution, rapid experimentation and workflow redesign will separate enterprise leaders from those that merely deploy AI.

Artificial Intelligence & Machine Learning

McDonald's AI Drive-Thru 2.0: Lessons From Failure?

Rahul Neel Mani • July 3, 2026

McDonald's is testing ArchIQ, a new AI drive-thru and operations platform, after its IBM pilot collapsed under performance issues. But with transaction claims surfacing via a franchisee post rather than an official statement, the bigger question is whether governance has caught up with ambition.

AI Agents Are Creating a New Identity Security Problem

Jennifer Lawinski • July 3, 2026

AI agents are multiplying across enterprises, creating a new identity challenge that many organizations are unprepared to manage. Entrust CIO Rishi Kaushal explains why agent governance, visibility and lifecycle management must become core components of enterprise security.

Cyberattacks, Malware, Ransomware

ISMG Editors: Signs of Russia in Jaguar Land Rover Probe

Anna Delaney • July 3, 2026

In this week's ISMG Editors' Panel, four editors discussed new developments in the Jaguar Land Rover cyberattack probe, why export controls on artificial intelligence tools are reshaping post-quantum cryptography plans, and cybersecurity leaders' latest thinking about how to best govern AI.

CXO / IT Leadership

The Elephants in the Technology Room - Part 4

Krishna Bagla • July 3, 2026

Shadow IT has evolved into shadow SaaS, shadow AI, shadow data and autonomous agents that operate beyond security's view. Traditional governance models can no longer keep pace. Organizations must transition from blocking technology to making its use visible, monitored and data-controlled.