Chase Support (@ChaseSupport) / X

Chase Support

522.6K posts

Chase Support

@ChaseSupport

We are the official customer service team for Chase Bank US! We are here to help M-F 7AM-11PM ET & Sat/Sun 10AM-7PM ET. For Chase UK, tweet @ChaseSupportUK

https://www.chase.com/

chase.com/socialterms

Joined March 2011

Chase Support reposted
Chase
@Chase
Jun 2, 2023
We’re sorry that some customers are seeing duplicate transactions and fees on their checking account. We’re working to automatically reverse any duplicates and adjust any related fees.
Chase Support reposted
Chase
@Chase
Aug 27, 2021
To those in the path of Hurricane Ida, stay safe. If the hurricane impacts you, please call us at 1-800-254-7713 or DM @ChaseSupport about your Chase account.
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Chase Support reposted
Chase
@Chase
Jul 8, 2021
Wondering when you’ll see the first advance Child Tax Credit payment in your account? Most electronic deposits will be available by the end of the day on July 15. You can check on the Chase Mobile® app and chase.com. Visit chase.com/CTC for more info.
Chase Support
@ChaseSupport
Jun 1, 2021
We're working to restore full access on chase.com and Chase Mobile. Thanks for your patience.
Chase Support
@ChaseSupport
Jun 1, 2021
We're back up to full speed on chase.com and the Chase Mobile app. Thanks for your patience.
Chase Support reposted
Chase
@Chase
Mar 12, 2021
Replying to @Chase
Get notified when a deposit posts to your account by setting up deposit alerts using the Chase Mobile® app or chase.com. Sign into your account and choose “Profile & settings,” then “Alerts.” Visit our site for more details: chase.com/personal/mobil…
Chase Support reposted
Chase
@Chase
Mar 12, 2021
Wondering when you’ll see the latest federal stimulus payment in your Chase account? Most electronic deposits will be in the account—and available to spend—as soon as Wednesday, March 17. In the meantime, visit chase.com/stimulus and stay up to date with our thread. 👇
Chase Support
@ChaseSupport
Feb 16, 2021
A lot’s changed since we started helping our customers on social media; but, one thing that hasn't is our commitment to help whenever we can. Thank you for being the best part of Chase!
Chase Support reposted
Chase
@Chase
Feb 1, 2021
Preparing for difficult weather? We’re here to help and monitoring the latest snowstorm in the Northeast. To check the status of the closest branch near you, visit our Branch Locator: chase.com/branch
Chase Support reposted
Chase
@Chase
Jan 5, 2021
Replying to @Chase
Have a question about the status of your stimulus payment? See below for answers to FAQs.
Chase Support reposted
Chase
@Chase
Dec 16, 2020
We’re monitoring the season’s first big snowstorm in the Northeast. To check the status of the closest branch near you, visit our Branch Locator: chase.com/branch
Chase Support
@ChaseSupport
Dec 7, 2020
We'd like an opportunity to discuss what caused you to tweet this and to see how we can help. Please send us a DM with your full name, zip code, and more details about your concern. ^JC
Chase Support
@ChaseSupport
Dec 7, 2020
We would like to help however we can. In order for us to continue, we need you to please DM the information previously requested. ^JC
Chase Support reposted
Chase
@Chase
Aug 26, 2020
To our friends in Louisiana and Texas, stay safe. We're closely monitoring Hurricane #Laura. If the storm creates hardship for you, please DM us or call us at 1-800-254-7713 about your Chase account.
Chase Support reposted
Chase
@Chase
Jun 28, 2020
We know some customers reporting seeing incorrect balances in their checking account overnight. This was caused by a technical issue that delayed updates on what displayed on Chase Mobile & Chase Online. We resolved this issue as of 9AM ET and accounts now show current balances.
Chase Support
@ChaseSupport
Feb 22, 2020
We'd like to know more about your Chase Mobile app experience and share your thoughts. Please DM us your name, zip code, and more details. ^SQ
Chase Support
@ChaseSupport
Feb 22, 2020
We appreciate the feedback and suggestion. We have shared this internally for review. ^SQ