SteelSeries Support (@SteelSupport) / X

SteelSeries Support

2,422 posts

SteelSeries Support

@SteelSupport

We're your support, so then it's only up to YOU to clutch the 1v1's For the latest : follow @Steelseries and check out techblog.steelseries.com

Joined August 2022

Pinned
SteelSeries Support
@SteelSupport
Jun 30
Returns and Warranty replacements in the US & Canada are temporarily delayed while our warehouse changes spawn points. If you’ve already submitted a claim, you’re good to go — no further action is needed. We won't leave you AFK for long! Anything urgent, ping us!
SteelSeries Support
@SteelSupport
May 16, 2023
SteelHeads! 38.0 has been released! Update Notes include: -New Sonar Presets: Witcher 3, Dead by Daylight, Star Wars Jedi: Survivor, Redfall -Sonar for Streamers (beta) -3D Aim Trainer now available for all users Full Notes here: techblog.steelseries.com/2023/05/16/GG-…
SteelSeries Support
@SteelSupport
Dec 9, 2024
Replying to @JIMMY__gcc
Great Clip! Definitely unfortunate! What headset do you have?
SteelSeries Support
@SteelSupport
Mar 28, 2023
GG 35.0 has been released! Update Notes Include: -More Sonar Presets! (Wo Long: Fallen Dynasty, Hogwarts Legacy, Hunt: Showdown, and more) - Arena 7 & 9: Corrected the issue where Illumination Profiles did not switch properly Full Update Notes Here: techblog.steelseries.com/2023/03/27/GG-…
SteelSeries Support
@SteelSupport
Mar 7, 2023
SteelHeads update: We are aware of the verification issue with new accounts and actively working to get this fixed as soon as possible. Apologies for any inconvenience, thanks so much for your patience!
SteelSeries Support
@SteelSupport
Jun 25, 2025
GG 89.0 has been released! Update Notes Include: -Sonar Improvements -Mario Kart World Preset -Nova 3P/X Wireless: Added Nintendo Switch 2 support. Note: Updating Nova 3P/X Wireless is recommended for Nintendo Switch 2 users only. -Nova 4, Nova 7, and Arctis 7+ lines:
SteelSeries Support
@SteelSupport
Dec 27, 2023
our teams are BACK and energized after a food coma and some holiday w's. we're gearing back up and getting YOU back to gaming! if you need us, you know what to do 📩 qotd - what game took over your holiday break?
SteelSeries Support
@SteelSupport
Feb 11, 2025
SteelHeads! Update GG 80.0 has been released! Update Notes include: - New Sonar Presets! -Nova 5/ Gamebuds Presets! - Audio Visualizer is available in Prism! -Updated System Monitor compatibility CPUs and GPUs -Sonar and QuickSet bug fixes Full Update Notes:
SteelSeries Support
@SteelSupport
Sep 20, 2024
Yesterday we launched the Citizens of Steel, a customer support-driven initiative designed to strengthen the community and reward our Elite Community members! Yesterday was our first in-person event @twitch_u_r_ken spent the day with us! Thread of highlights incoming!
SteelSeries Support
@SteelSupport
Jul 3, 2025
SteelSeries will be closed July 4th for holiday observation. Please browse our FAQs as you may experience longer than usual wait times for responses. Don't worry, we promise not to leave you AFK for long! <3 SteelSeries Customer Support Team.
SteelSeries Support
@SteelSupport
Jul 29, 2025
GG 91.0 has been released! Update Notes: -New 9:16 mobile canvas + Tiktok integration: Format clips for mobile and share them with our new TikTok integration -updated the Save Trim functionality to make clip editing smoother and more intuitive. and more! Full Update Notes:
SteelSeries Support
@SteelSupport
Oct 27, 2023
good morning! our team is here to clear any "bad blood" between you and your steelseries devices 😉. happy friday!
SteelSeries Support
@SteelSupport
Jan 3, 2023
Happy New Year! Our Support Team has returned full scale. As we work deligently to care of all our customers, we want to thank everyone for your patience!
SteelSeries Support
@SteelSupport
Jul 10, 2025
Heads up! 🚨🚨 Our warehouse is taking a brief cooldown until July 20. During this time, we won't be able to ship any orders. Feel free to place your order now, but expect it to ship once we're back in action after July 20!