StreamElements Support (@StreamElementsS) / X

StreamElements Support

13.8K posts

StreamElements Support

@StreamElementsS

@StreamElements Support Squad Running into an issue with our tools? Just send us a DM and our amazing Support Team will help you out!

📝Submit Support Ticket ➡️

Joined December 2018

Pinned
StreamElements Support
@StreamElementsS
Mar 11, 2025
Our partnership with @Twitch has now expanded to Affiliates! 🎉 Starting today select English, French, and German Twitch Affiliates & Partners can access these BASE PAY StreamElements sponsorship opportunities in their Twitch Creator Dashboard 🤝 🔜Other regions coming soon!
StreamElements
@StreamElements
Mar 11, 2025
BASE PAY BASE PAY BASE PAY BASE PAY BASE PAY BASE PAY Did we mention base pay? That's right Twitch Affiliates, our partnership with Twitch is expanding to y'all today! 🚀💜 And each StreamElements offer you receive on Twitch includes guaranteed base pay 🤝
StreamElements Support
@StreamElementsS
Nov 30, 2023
New Chat Alert incoming🚨 We've added a chat alert for Ad Breaks! Now your bot will let your community know that an ad break is incoming, and how long it will last! Oh, and you can also customize the message to say whatever you want! Check it out here👇 strms.net/ChatAlerts
StreamElements Support
@StreamElementsS
Aug 8, 2022
🔎 We're currently investigating issues with our Dashboard, Alerts and Bot services. Please keep your eye on this channel for updates.
StreamElements Support
@StreamElementsS
Nov 19, 2022
The team is aware of a payment issue related to HelloFresh campaigns and this is currently being resolved. An email has gone out to all Creators affected by this issue with updates, so please check your email associated with your StreamElements account.
StreamElements Support
@StreamElementsS
Feb 18, 2023
🔧 We are aware of an issue that is causing disruptions to our Chatbot service. We apologize for the inconvenience and will follow up as soon as the issue is resolved. Thanks for your patience while the team works on a solution. 🙏
StreamElements Support
@StreamElementsS
Nov 20, 2021
We are investigating an issue preventing some alerts from working and will keep you updated. Thank you for your patience!
StreamElements Support
@StreamElementsS
Nov 1, 2023
⏲️Timers Update⏲️ Our Chatbot timers just received a great QoL update with the release of two new settings: - Stream Title - Stream Category Using these, you can auto-enable timers when keywords/categories match your current stream title and/or category. Variety Streamers 🤝
StreamElements Support
@StreamElementsS
Jan 14, 2022
We are aware of an issue causing delays with alerts for some users. 🧑‍🏭Our team is hard at work fixing it and we will let you know when things are back on track! Thank you for your patience
StreamElements Support
@StreamElementsS
Apr 6, 2022
We are currently investigating the issue users are experiencing with logging into StreamElements and other related issues. We apologize for the inconvenience and will follow up as soon as the issue is resolved.
StreamElements Support
@StreamElementsS
Jun 10, 2022
🔧⚙️On June 15th at 5:30am PDT, we will be performing scheduled maintenance for up to 2 hours to help reduce delays in alerts appearing on-screen. During this time, alerts will not pop up and Activity Feed will not update. 📖 Read more HERE:
blog.streamelements.com
Updates to StreamElements Alerts are Coming Wednesday, June 15
New improvements to reduce delays in alerts
StreamElements Support
@StreamElementsS
Mar 25, 2025
We recently became aware of a data security incident involving a third-party service provider we stopped working with last year. We can confirm no StreamElements servers have been breached. While this incident did not originate within StreamElements systems, we take the
StreamElements Support
@StreamElementsS
Feb 25, 2025
Today we announced a new partnership with @Twitch, bringing StreamElements sponsorship opportunities directly to your Twitch Creator Dashboard! If you run into technical issues with your sponsorship, please contact our Support Team here: strms.net/NeedSponsorshi…
StreamElements
@StreamElements
Feb 25, 2025
📢 BIG news! We’ve partnered with @Twitch! 🚀💜 What this means: 🔹StreamElements sponsorships now in your Twitch Creator Dashboard 🔹Performance-based + BASE PAY (yep!) sponsorship opportunities EZ access to more ways to monetize your Twitch content 🤝 Get the details⤵️
StreamElements Support
@StreamElementsS
Sep 28, 2022
Hello, Your report will be forwarded to our team for review. Kind regards, Roman
StreamElements Support
@StreamElementsS
Oct 6, 2021
📢 PSA - Twitch users who change their password need to go to StreamElements.com and reconnect their Twitch account to ensure functionality