We are Britain’s independent energy regulator.
Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system.
UPDATE: Britain's electricity system continued to operate without disruption during June's extreme heat, but it is important that concerns raised about system operation are fully examined.
Two pieces of work are now underway.
It will examine the weather conditions, system operation and operational decisions made during the event, assess compliance with relevant security standards, identify lessons for the future and determine whether further investigation or enforcement action is required.
So much of staying on top of your energy bills comes down to keeping in touch with your supplier.
Keeping your details up to date and reaching out early can unlock support, flexible payments, and better deals.
Staying connected can save you money.
There are many different schemes in place to help you pay your energy bills, as well as benefits, grants and help offered by the government and energy suppliers.
To see if you qualify for support, click here ⬇️
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During heatwaves, there are simple ways to stay cool. Close windows and blinds during the day, open windows at night and turn off appliances that aren't in use.
Get more advice on keeping cool at home 👇
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If you’re in debt your supplier has to support you to get on top of your payments.
You can find info on the protections in place for customers who owe money here: ow.ly/BGNz50ZeyXC
🗣️ Have you ever wondered what whistleblowing is?
🎥 Watch our video to find out: ow.ly/YpNg50ZnoRu
📖 Read our updated whistleblowing guidance: ow.ly/usEf50ZnoUa
👉 Learn how else we are protecting consumers on our website ofgem.gov.uk
Heat network operators and suppliers must register with Ofgem by 26 January 2027.
Our registration service is open now.
Get started ➡️ ow.ly/w3Bz50ZncKJ#HeatNetworks
Your supplier is a good first point of contact for any questions or issues you have with your energy bill.
You can find out who supplies your energy here: ow.ly/ElFl50Z80wt
Your energy supplier should be your first point of contact if you have a problem with their service – they must have an adequate complaints process.
For advice on how to contact them and get the support you need, look here: ow.ly/P1T850ZeyTW
🏠 Here are 10 energy saving tips that you can do around your house to reduce your energy usage and in turn reduce your energy bills.
Tap our link in bio for more.
Three top tips for reducing your lighting bill:
↔️ Swap out your incandescent filament bulbs with modern LEDs, CFL or halogens
🌆 Turn off the lights when no one’s in the room
💡 Motion sensors are a great way to ensure you are only using lights when you need them
❓ Have you been sent a back bill by your energy supplier?
💷 Back bills are sent to you by your gas or electricity company when you've not been accurately charged
📖There are rules in place to protect you so find out more in our guide ⬇️
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