Plain (@plainsupport) / X

Plain

970 posts

Plain

@plainsupport

AI-Powered support for scaling B2B teams.

Wherever your customers are

plain.com/?utm_source=tw…

Joined August 2020

Pinned
Plain
@plainsupport
Feb 10, 2025
🚀 Big news: We’ve raised a $15M Series A to build the most collaborative, AI-powered platform for the new era of B2B customer support. Support is evolving – it's no longer just about handling tickets. The way teams work with customers is shifting from: 📧 Email to real-time,
Plain reposted
Steven Tey
@steventey
Mar 6
We've been obsessing a lot about creating the best possible AI support experience @dubdotco. And I think we've found the magic formula. The stack: ✦ @mintlify → docs + help articles ✦ @upstash vector → vector search ✦ @aisdk + @claudeai sonnet → LLM/retrieval ✦
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Plain
@plainsupport
Jan 23
We’ve rolled out major performance upgrades across the app and if your workspace has hundreds (or thousands) of threads, you’re about to feel the difference. ✅ Syncing is now way faster. ✅ Pages with long queues load twice as fast ✅ Thread counts and filters update in the
Plain
@plainsupport
Jan 23
Read more in our changelog:
A big boost for big workspaces
From plain.com
Plain
@plainsupport
Jan 13
Support is 50% replies and 50% “I’ll follow up on that.” 😅 Now those follow-ups live in Plain: Tasks ✅ Lightweight to-dos, right next to your threads + companies. → Assign to a teammate → Link to a company or tenant → Attach to one (or multiple) support threads Live
Plain
@plainsupport
Dec 16, 2025
𝗡𝗲𝘄: Manual Triggers for Workflows Save your team from repetitive work. Automate common workflows and run them directly from a thread with our command bar. Here’s how our customers are using them: 🚨 Start an incident and alert the right people instantly. 📅 Book a meeting
Plain
@plainsupport
Dec 16, 2025
Read more in our changelog
Manual Triggers for Workflows
From plain.com
Plain
@plainsupport
Dec 12, 2025
𝗡𝗲𝘄: Custom Roles Not everyone needs to see every conversation. Custom Roles let you control who can see what and protect sensitive threads Here's how our customers are using them: 🛡️ Security. For security incidents, vulnerability disclosures, and bug bounties 💰 Billing.
Plain
@plainsupport
Dec 12, 2025
Learn more about custom roles
Custom Roles
From plain.com
Plain
@plainsupport
Dec 5, 2025
New in Plain: Send HTTP requests from any workflow rule 🎬 Kick off workflows in your other tools. Works great with Incident.io, PagerDuty, and more ⚡️ Trigger actions automatically whenever your conditions are met 🤝 Send rich context by passing variables like
Plain
@plainsupport
Dec 5, 2025
Learn more about this at the link below
Plain Help Center
From help.plain.com
Plain
@plainsupport
Nov 25, 2025
Getting Ari live in your workspace takes 3 steps and less than 5 minutes. 1️⃣ Customize how Ari appears to your customers. 2️⃣ Connect your knowledge sources for Ari to use when replying. 3️⃣ Set up your triggers to tell Ari when to engage with customers. Here's a walkthrough →
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Plain
@plainsupport
Nov 25, 2025
Learn more about Ari in our Help Center
Plain Help Center
From help.plain.com
Plain
@plainsupport
Nov 13, 2025
Today, we're introducing 4 new AI features for Plain. Built to automate support and give your support team superpowers. 👨‍💻 Lookup with @cursor_ai 💬 Ari our AI Agent 🦸 Sidekick our AI Assistant ✨ Insights
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Plain
@plainsupport
Nov 13, 2025
Replying to @plainsupport and @cursor_ai
✨ Insights Shorten the distance from signal to roadmap. 🕵️‍♂️ Automatically analyzes your support threads and group them into actionable themes. 🎯 Group insights together, ready for your Product and Eng teams to act on. ✨ Enriched with Companies, Tiers, and everything you need
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Plain
@plainsupport
Nov 13, 2025
To recap: 👨‍💻 Lookup with @cursor_ai 💬 Ari our AI Agent 🦸 Sidekick our AI Assistant ✨ Insights All available today.
Plain — Introducing a New AI System That Connects Your Support Workflow
From plain.com
Plain
@plainsupport
Nov 7, 2025
New this week: Team Assignment Round-robin assign threads to members of a team. 🍒 Avoid cherry picking ⚖️ Built-in load balancing to spread the work evenly 🔋 Set a max capacity to avoid overloading your team To set this up, go to Settings → Workflow Rules → "Add a rule" and
Plain
@plainsupport
Nov 7, 2025
Learn more in our help center
Plain Help Center
From help.plain.com