Privacy Policy

Introduction

At Diskloop, we believe that trust is everything. This is why we are devoted to being open and absolutely transparent about how we handle your information.

This Privacy Notice explains how and why we use, store, collect, and in some scenarios, share your personal information when you interact with us.

• Visit our website at diskloop.com or any other affiliated site related to this privacy notice.
• Encounter us regarding sales, marketing, customer support, or events.

By accessing our website, you recognize and agree to the practices explained in this policy. If you do not endorse our policies and practices, please refrain from using our website. For any queries or concerns, contact us at support@diskloop.com.

Overview of this Privacy Policy

This section provides a brief summary of important aspects of our privacy practices. The complete Privacy Policy below contains a more detailed and comprehensive explanation.

What categories of personal data do we collect from you?

When you use our website, we may collect your private information, such as your name, email address, and payment details.

Do we process any highly sensitive personal information?

We do not process highly sensitive personal information such as biometric data or government-issued identification numbers.

Do we obtain personal data from external or third-party sources?

No, we do not acquire user information from third-party sources.

For what purposes do we process your personal information?

We utilise your information to process orders, improve our website, communicate with you, ensure security, and fulfil our legal obligations.  We may also use your information for other purposes, but only with your consent. Regardless, we only look through your information when we have a solid legal reason to do so.

What measures do we implement to protect your personal data?

We may share information with third-party service providers only in specific circumstances, such as legal necessities or business operations.

What privacy rights are available to you under applicable laws?

We take your privacy concerns quite seriously and implement strong safety measures, both technical and organisational. It is because we care to protect your personal information. Our systems are developed to keep your data safe during online transfers and storage.

While we implement reasonable security safeguards, no method of transmission over the Internet can be guaranteed to be completely secure. Meanwhile, we do everything possible to defend your details; there is always a small risk that hackers or unauthorised parties can attempt to access them. Protecting your data will always remain one of our highest priorities.

How can you submit a request to utilise your privacy rights?

Your location determines the privacy laws that grant you specific rights regarding the collection, use, and deletion of your personal data.

To exercise your rights, email us at support@diskloop.com.

For added details on how we operate your data, please read the full privacy policy below.

TABLE OF CONTENTS

1. What Type of Personal Information Do We Collect?
2.  How Do We Use and Process Your Personal Information?
3. Under What Circumstances Is Data Disclosed to Third Parties?
4. What Security Protocols Are Employed to Protect Your Data?
5. On What Legal Basis Is Your Information Processed?
6. What Security Measures Are Employed to Protect Your Data?
7. What Rights May Users Exercise Regarding Their Personal Data?
8. How Are The Privacy Interests of Minors Protected?
9. What Privacy Protections Apply Specifically to United States Residents?
10. How Are Amendments to This Policy Communicated?
11. How May You Direct Formal Inquiries to Our Organization?

1. What Type of Personal Information Do We Collect?

1.1  Type of Personal Data We Collect

When you use our Services, we may collect personal data directly from you, automatically through your interaction with our website, or through lawful business processes.

1.2  Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Create an account
• Place an order
• Subscribe to marketing communications
• Contact customer support
• Participate in surveys or promotions
• Request information about our products or services

We collect personal information that you choose to share with us when you use our website.

For example, when you create an account, buy something, sign up for updates, or interact with our site in any other way, we gather the details needed to complete your request. This may include:

• Identity & Contact Information: Name, phone number, email address, mailing address.
• Account Credentials: Usernames, passwords.
• Billing & Payment Data: Debit/credit card numbers, billing addresses. Payment transactions are processed with safety measures provided by Stripe and net.
• SMS Communications: If you sign up to get text messages from us, we may send you updates, offers, or important alerts by SMS. You can stop receiving these messages at any time by replying “STOP” to any text or by contacting us at support@diskloop.com.
• We do not collect sensitive personal details such as government ID numbers, biometric information, or login details for your financial accounts beyond what is needed to process payments.

1.3 Information Collected Automatically (Non-Personal Information)

We automatically collect certain non-personal information to help us improve your experience, keep our website secure, and ensure it runs smoothly.

When you visit or use our website, we may automatically collect information such as:

• Log & Usage Data: Information about how you interact with our website, including your IP address, browser type, device details, the pages you visit, and the date and time you access the site.
• Device Data: Information about the device you use to access our website, such as the kind of device, its operating system, your internet service provider, and basic system settings.
• Location Data: Based on your device settings, we may collect your general or exact location using your IP address or GPS. If you prefer not to share this information, you can turn off location access in your device settings at any time.

2. How Do We Use and Process Your Personal Information?

We use your information to run and improve our services, stay in touch with you, keep your data secure, prevent misuse, and follow the law.

We only use your personal data if we have a valid legal reason. How we use your information depends on how you use our website and the laws that apply to us.

2.1 Order Management & Service Delivery

We use your personal information to process purchases and payments and to provide the services you request. This includes:

• Administering orders, invoicing, and shipping arrangements.
• Managing returns, refunds, replacements, or exchanges.
• Maintaining secure and timely completion of transactions.

When needed, we share only the necessary information with trusted partners such as payment processors, shipping companies, and service providers to keep your transactions safe and efficient.

2.2 Communication & Customer Support

We use your information to send important updates and help you when needed, including:

• Sending order confirmations, account updates, and service-related notices.
• Sending marketing emails, offers, and updates. You can unsubscribe at any time.
• Responding to questions, feedback, and support requests.

You can change your communication preferences at any time by unsubscribing from marketing emails or contacting us at support@diskloop.com.

2.3 Improving Our Website & Services

We look at how our services are used to make them better and improve their quality. This may include:

• Checking how the website works, how people use it, and traffic patterns with analytics tools.
• Finding trends to help us improve our products and services.
• Personalizing features and suggestions to make your experience better.

We may use cookies and similar technologies for these reasons, always following privacy laws.

2.4 What Are Cookies?

When you visit a website, there are small text files stored on your device, which are known as Cookies.  They identify your device, retain your preferences, and collect usage data for analysis.

To support and improve the functionality of our services, we use cookies and similar technologies, such as web beacons and tracking pixels.

2.5 Types of Cookies We Use

• Essential Cookies
  These cookies are necessary for the website to function properly. They enable features such as secure login, cart functionality, and payment processing.
• Performance and Analytics Cookies
• These cookies are responsible for collecting information about how users deal or interact with the website. They also help us analyze traffic, page performance, and user behavior to improve our Services.
• Functional Cookies
  These cookies store preferences, such as language settings and saved information, to provide a personalized experience.
• Marketing and Advertising Technologies
  We may use tracking technologies to support promotional communications and measure advertising effectiveness, in compliance with legal requirements and with user consent where necessary.

2.6 Managing Cookie Preferences

Most web browsers let you manage cookie settings through browser controls. Disabling certain cookies may affect website functionality.

Where required by applicable law, we provide notice or obtain consent before placing non-essential cookies on your device. 

2.7 Legal Requirements & Security Protection

We also use your information to protect our business and follow the law. This may include:

• Investigating and preventing fraud, unauthorized access, or misuse of our platform.
• Meeting our tax, accounting, and legal reporting responsibilities.
• Responding to legal requests from authorities, such as subpoenas or court orders.
• If we find suspicious activity or policy violations, we may limit or stop access to our services to protect users and keep our platform secure.

3. Under What Circumstances Is Data Disclosed to Third Parties?

Diskloop does not trade or sell personal information to external parties. To operate our eCommerce platform, we may share certain personal data with selected service providers and partners under strict, lawful, and controlled arrangements.

We share personal information only when necessary to perform legitimate business functions, fulfil contractual commitments, comply with legal requirements, or protect rights, property, and safety.

3.1 Service Providers and Business Partners

We work with trusted external service providers to operate our website and support business functions. These third parties process personal data in accordance with our instructions and are legally required to use it only for approved purposes.

Types of service providers may include:

• Payment service providers to process transactions securely
• Cloud and hosting companies for data storage and technical infrastructure
• Customer support systems to manage enquiries and assistance
• Shipping and fulfilment partners for delivering customer orders
• IT and cybersecurity providers for system support and maintenance
• Fraud monitoring and prevention service providers
• Marketing and email distribution platforms
• Analytics services to assess website usage and performance

All third parties must implement appropriate data protection measures and are prohibited from using personal information for their own commercial purposes.

3.2 Payment Processing and Financial Transactions

When you purchase through our website, secure third-party payment gateways process your payment information.

Diskloop does not store full credit or debit card numbers. Payment providers use encryption, tokenization, and other security measures that meet industry standards.

Payment-related data may include:

• Billing name and address
• Payment method type
• Transaction identifiers
• Order confirmation details

These providers use personal data only for processing transactions, preventing fraud, and meeting regulatory requirements.

3.3 Shipping and Fulfilment Partners

We provide the necessary information to logistics and shipping providers to ensure the delivery of products purchased on our website.

This information may include:

• Customer name
• Shipping address
• Contact phone number
• Order reference details

Shipping partners use this information only to fulfil delivery services and meet legal transportation requirements.

3.4 Analytics and Website Performance Tools

We may use analytics services to understand how visitors interact with our website. These tools collect aggregated usage data, such as:

• Page views
• Device type
• Geographic region (general location only)
• Referral sources
• Interaction behaviour

Analytics data helps us:

• Improve website performance
• Enhance user experience
• Identify technical issues
• Evaluate marketing effectiveness

Analytics providers may use cookies or similar technologies. Collected data is not used to directly identify individuals unless required for security or fraud prevention.

3.5 Advertising and Marketing Technologies

Where permitted by law, we may use advertising technologies to:

• Measure campaign effectiveness
• Display relevant promotions
• Understand customer interests

We do not sell personal data to advertisers. All advertising data processing complies with privacy regulations and user consent requirements.

Users may opt out of promotional communications at any time by using unsubscribe links or contacting us directly.

4. What Security Protocols Are Employed to Protect Your Data?

4.1 Purpose of Processing Personal Data

We use the details you share with us to provide our services and improve them. This allows us to stay in touch with you, improve your experience, protect our website, prevent fraud, and comply with legal requirements.

We handle your personal information only for proper and lawful purposes. We aim to run our business responsibly while respecting your rights. The way we use your data depends on how you use our website and the laws that apply to you.

4.2 Order Fulfilment and Transaction Management

• Utilizing purchases and payments
• Confirming orders
• Managing shipping and delivery
• Handling returns, refunds, and exchanges
• Providing transaction notifications

4.3 Customer Communication

• Responding to inquiries
• Providing support services
• Sending service-related communications
• Managing account updates

4.4 Website Operation and Improvement

• Analysing user activity
• Improving website functionality
• Enhancing product offerings
• Preventing fraud and abuse
• Maintaining security and performance

4.5 Marketing and Promotional Communications

Where permitted by law, we may use your contact details to send promotional emails, offers, or updates. You may unsubscribe at any time using the opt-out link provided in communications or by contacting us directly.

4.6 Legal and Compliance Obligations

We may process personal data to:

• Comply with tax and accounting obligations
• Respond to lawful requests from authorities
• Enforce our terms and conditions
• Protect our legal rights

4.7 Legal Basis for Processing

Where required by applicable law, we rely on one or more of the following legal grounds to process personal data:

• Performance of a contract (e.g., fulfilling orders)
• Compliance with legal obligations
• Our legitimate operational interests, including preventing fraud and enhancing our services
• Your consent, for example, when you choose to receive marketing or promotional communications
• Protection of vital interests in limited circumstances

The specific legal basis depends on the context in which personal data is collected and the applicable jurisdiction.

4.8 Data Minimisation and Accuracy

We take appropriate steps to ensure personal data is:

• Relevant
• Accurate
• Limited to what is necessary
• Updated where required

Users may contact us to request corrections to any inaccurate information.

5. On What Legal Basis Is Your Information Processed?

5.1 Disclosure Required by Law

We may disclose personal data when required by law or in response to valid legal requests, such as:

• Court orders
• Subpoenas
• Government investigations
• Regulatory inquiries

We may also disclose personal data as needed to:

• Enforce our terms and conditions
• Protect against fraud or illegal activity
• Protect the rights, safety, or property of Diskloop, customers, or others

We limit such disclosures to what the law requires.

5.2 Corporate Transactions

If Diskloop undergoes a merger, acquisition, asset sale, restructuring, or bankruptcy, personal data may be transferred as part of our business assets.

If such a transfer occurs, personal data will remain protected by appropriate confidentiality and data protection measures. Where required, we will notify users of significant changes in ownership that affect the processing of personal data.

5.3 Cross-Border Processing

Diskloop operates internationally, so personal data may be processed or stored outside your country of residence.

When personal data is transferred across borders, we implement safeguards to ensure adequate data protection, which may include:

• Contractual data protection clauses
• Security standards
• Internal data protection policies

We take reasonable steps to ensure that personal data transferred internationally is protected in line with this Privacy Policy.

5.4 How Long We Retain Personal Data

We retain personal data only as long as needed to fulfill the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Retention periods may vary based on:

• The nature of the data
• Legal obligations (e.g., tax or accounting requirements)
• Dispute resolution needs
• Fraud prevention measures

Examples:

• Transaction records may be retained for accounting and regulatory compliance.
• Customer support communications may be retained to improve service quality.
• Security logs may be retained for fraud detection and legal protection.

When personal data is no longer needed, we take appropriate steps to securely delete, anonymize, or restrict access to it.

6. What Security Measures Are Employed to Protect Your Data?

We implement technical, organizational, and administrative measures to protect personal data from unauthorized access, disclosure, alteration, or loss.

Security measures may include:

• Encrypted data transmission (HTTPS)
• Access controls and role-based permissions
• Firewalls and intrusion detection systems
• Secure hosting environments
• Regular system monitoring
• Periodic internal security reviews

Only authorized personnel whose job responsibilities require access can view personal data.

While we maintain strong security measures, no online system is completely secure. We recommend that users create strong passwords and use caution when accessing online services.

6.1 Fraud Detection and Security Monitoring

To protect customers and the organization, we may use automated tools and risk assessments to identify suspicious activities, including:

• Repeated failed login attempts
• Payment irregularities
• High-risk geographic access

If we detect potential fraud or abuse, we may suspend or restrict account access during the investigation.

These measures help protect customers and ensure compliance with financial and legal obligations.

7. What Rights May Users Exercise Regarding Their Personal Data?

7.1 Maintaining Accurate Information

Users are advised to keep their personal information valid and up to date. Please update your contact details and add your account details promptly, or report any changes.

Accurate information allows us to provide you with trustworthy service and ensure secure account management.

8. How Are The Privacy Interests of Minors Protected?

We respect your privacy and want to be clear about how we collect, use, and protect your personal information. Depending on where you live, such as the European Economic Area (EEA), the United Kingdom (UK), Switzerland, or Canada, you may have certain privacy rights. These rights give you more control over your personal data and how we use it.

8.1 Access and Correction

You have the right to see the personal information we hold about you. This means:

• You can ask if we are using your personal data and request a copy of it.
• If any of your information is incorrect or incomplete, you can ask us to fix or update it.
• We will provide your data in a clear, commonly used, and machine-readable format.

To request access or make corrections, please contact us using the information in the “HOW TO GET IN TOUCH WITH US REGARDING OUR POLICIES?” section.

8.2 Right to Deletion

In specific cases, you may request deletion of your personal information. You can do it when:

• Your data is no longer needed for the purpose it was collected.
• You withdraw your consent, if that was the reason, we were processing your data.
• You do not agree with how we are using your data, and there is no valid reason for us to continue using it.
• Your data was used in a way that is not allowed, or it must be deleted to follow the law.

Please note that we might not be able to delete your information right away due to legal or contractual requirements. Some information may need to be kept to prevent fraud, comply with the law, or for other legitimate purposes.

8.3 Right to Object to Processing

You have the right to object to the way we use your personal data in certain situations.

• Direct Marketing: If we use your information for direct marketing, you have the right to opt out or object at any time.
• Legitimate Interests: If we use your data for our legitimate business needs, you can object if you believe your rights are more important than our legitimate interests.
• Automated Decision-Making: If automated systems are used to make important decisions about you, like credit approvals or profiling, you have the right to object and ask for a person to inspect the decision.

8.4 Regulatory Adherence and Right to File a Complaint

If you believe your personal information has been misused or that data protection laws have been violated, you have the right to contact your local data protection authority. You may reach out to:

• Member State Data Protection Authority (EEA)
• UK Data Protection Authority (ICO)
• Federal Data Protection and Information Commissioner (Switzerland)

We encourage you to contact us first so that we can resolve any concerns before the issue escalates.

8.5 Withdrawing Your Consent

If we use your information because you gave consent, you can withdraw it at any time by:

• Changing your preferences in your account settings
• Contacting us directly

Withdrawing your consent does not affect any processing that happened before you withdrew it. We may also continue using your data if we have other legal reasons to do so, such as complying with the law.

 

8.6  Marketing Communications

You can stop receiving promotional emails or marketing messages by doing one of the following:

• Click the “unsubscribe” link found in our marketing emails
• Contact us directly

If you choose to opt out of marketing messages, we may still send you emails about your orders or account when needed.

8.7 Complaints and Supervisory Authorities

If you believe your personal data has been handled in a manner inconsistent with applicable law, you may contact us directly for resolution. Depending on your jurisdiction, you may also file a complaint with your local data protection authority.

9. What Privacy Protections Apply Specifically to United States Residents?

If you live in New Mexico, California, Colorado, Utah, Connecticut, or Virginia, you have certain rights under state privacy laws to access, control, and protect your personal information. These rights may include:

• Knowing what personal information we collect, use, and share.
• Requesting access to the personal information we hold about you.
• Correcting any inaccuracies in your personal data.
• Requesting the deletion of your personal information, where allowed by law.
• Opting out of the sale or sharing of your personal data, if applicable.
• Limiting how sensitive personal information is used or shared, if applicable.
• Ensuring your data is secure and being notified in case of a breach.

 

Types of Personal Information We Collect:

 

Category	Examples	Collected	Retention Period
Identifiers	Name, alias, mailing address, phone number, email address, IP address, account username	No	—
Personal Information (as defined under New Mexico law)	Name, contact details, education background, employment history, financial details	No	—
Protected Characteristics	Gender, date of birth	No	—
Commercial Information	Purchase records, transaction details, order history, payment data	No	—
Biometric Data	Fingerprints, voice recognition data	No	—
Internet or Network Activity	Browsing activity, search history, interaction with website features	No	—
Geolocation Information	General device location information	Yes	Retained for as long as the user maintains an active account
Audio, Visual, or Electronic Data	Call recordings, photographs, video recordings related to business interactions	No	—
Professional or Employment Information	Job title, employment background, business contact information, qualifications	No	—
Education Records	Student records or directory-type information	No	—
Inferences Drawn from Personal Data	Profiles reflecting preferences, behavior patterns, or characteristics	No	—
Sensitive Personal Information	Social Security numbers, financial account credentials, biometric identifiers, racial or ethnic origin	No	—

 

How We Use and Collect Personal Information

We may collect your personal data when you:

• Create an account or place an order on our website.
• Contact our customer support team for assistance.
• Participate in surveys, contests, or promotions.
• Contact us by phone, email, or online chat.
• Use our website to help us improve your experience.

We do not sell your personal information or use it for targeted advertising. If your state’s privacy laws apply, you may exercise your rights by contacting support@diskloop.com.

9.1 New Mexico Residents

Under the New Mexico Data Breach Notification Act (NMDBNA) and the New Mexico Unfair Practices Act, people living in New Mexico have specific rights about how their personal information is protected and shared. To honour our privacy commitments and follow New Mexico’s growing data protection laws, including the 2026 Consumer Information and Data Protection Act, Diskloop, Inc. provides the following information:

1.  Access, Transparency, and Data Correction Rights

You can ask us once every twelve months, free of charge, for information about the personal data we have about you. This includes:

• Whether we collect, use, or share your personal information.
• The types of personal data we collect and where we get it from.
• Why do we collect, use, or share your information.
• The kinds of third parties we have shared your personal information with.

2.  Right to Rectification:

You also have the right to ask us to update or fix any personal information that is wrong, incomplete, or out of date.

3. Right to Request Erasure of Personal Information

If you live in New Mexico, you can ask us to remove certain personal information from our records. However, there are times when we may need to keep some data, such as when it is necessary to:

• Meet legal or regulatory requirements.
• Maintain security, prevent fraud, or verify identity.
• Complete a transaction or perform obligations under a contract with you.

4. Rights of Minor Account Holders in New Mexico:

If you live in New Mexico and are under 18, you can ask us to remove content or information you posted publicly on our platform. To do this, please send us:

• The email address associated with your account.
• A declaration confirming that you are under 18 and reside in New Mexico.

We will do our best to remove your content from public view, but it may not be possible to completely delete it from backup systems or archives.

5. Data Breach Notification and Security (NMDBNA)

Under N.M. Stat. Ann. § 57-12C-1 et seq.:

• Breach Notification:

If a security incident affects unencrypted personal information, we will let you know as soon as we can, and always within 45 days of discovering the breach.

• Data Security:

We use practical administrative, technical, and physical measures to keep your sensitive data safe. This includes protecting Social Security numbers, financial details, and health records from unauthorized access or misuse.

• Secure Disposal:

 When we no longer need records containing personal information, we destroy or permanently erase them so no one can access them without permission.

6.  Right to Opt-Out of Data Sharing

You can choose not to share your personal information with third parties for non-essential purposes, such as targeted marketing. However, this choice does not apply when your data must be shared to complete transactions, prevent fraud, or meet legal requirements.

7.  Digital Transactions and Consumer Protections

In compliance with the New Mexico Unfair Practices Act, Diskloop, Inc. affirms that:

• You are entitled to review clear, complete terms before accepting any digital agreement or software license.
• We provide transparent information about how your personal data will be used within our digital services before you consent to any applicable terms.

8.  Equal Treatment and Non-Retaliation

We respect your privacy rights and will not treat you unfairly if you choose to use them. In particular, we will not:

• Refuse to provide products or services.
• Charge different prices or apply penalties unless we have a legal reason to do so.
• Provide a lower level or quality of service.

9.  Verification of Identity

To protect your information, we are required to confirm your identity before fulfilling privacy-related requests. This process may involve:

• Comparing the information you provide with our internal records.
• Verifying your account credentials or registered email address/phone number.

If a request is submitted by an authorized agent on your behalf, written authorization must be provided. Any information collected for verification purposes will be used solely for that process and securely deleted once the request has been completed.

10.  Additional Privacy Rights

In addition to the rights described above, residents of New Mexico may:

• Object to certain types of personal data processing.
• Request corrections or updates to inaccurate personal information.
• Designate an authorized representative to submit requests on their behalf (subject to proof of authorization).

9.2 California Residents

Under California Civil Code Section 1798.83, known as the “Shine the Light” law, California residents are entitled to receive, once per year and at no cost, information about whether their personal data has been shared with third parties for direct marketing purposes. This information may include the types of data disclosed and the names and addresses of the third parties with whom it was shared during the previous calendar year.

California residents should send written requests for this information using the contact details in the “How May You Direct Formal Inquiries to Our Organization?” section.

1. Privacy Rights for California Residents

If you are a California resident under 18 and have an account on our website, you can ask us to remove any content or information you have posted publicly.

To submit a removal request, please provide:

• The email address linked to your account
• A statement confirming that you are a resident of California

We will try to remove the content from public view, but it may not be possible to delete it from all systems, including backups.

 

2.  CCPA Privacy Notice

This section is for California residents and explains your rights under the California Consumer Privacy Act (CCPA).

Under the California Code of Regulations, a “resident” is defined as:

1. Anyone who is physically present in California for purposes other than a short-term or temporary stay.
2. Anyone whose permanent home is in California, even if they are temporarily outside the state.

If you do not meet these criteria, you are considered a non-resident. If you are a California resident, you have specific rights about how your personal information is collected, used, and shared.

3.  Your Rights Under the CCPA:

1. Right to Request Deletion of Personal Data

You can ask us to delete your personal information. We will remove your data unless a specific exception applies, such as:

• Fulfilling legal or regulatory requirements
• Preserving another person’s right to free expression
• Protecting against unlawful activity or preventing fraud

2. Right to Know What Personal Data We Collect

You have the right to ask for information about your personal data, including:

• Whether your personal information is being collected and used
• The types of personal information we collect
• How the collected information is used
• Whether your information has been sold or shared with third parties
• The types of personal information that were sold, shared, or disclosed for business purposes
• The third parties who received your information
• The business reasons for collecting, selling, or sharing your information
• The specific personal information we have collected about you. Please note, we do not have to share or remove data that has been anonymized, or re-identify individuals in response to a request.

3. Right to Non-Discrimination

We will not treat you unfairly for using your privacy rights. This means we will not do the following:

• Impose extra penalties, charge higher fees, or offer services at a lower level or with reduced quality.

4. Right to Limit Use and Disclosure of Sensitive Personal Information

We do not use sensitive personal information in a way that would require you to use this right.

4. Validation:

Before processing your request, we must verify your identity. You may be asked to provide information that matches what we already have on file.

• Respond using a verified contact method, like your email or phone
• Share extra details if needed for verification

We will only use the information you provide during this process to confirm your identity and prevent fraud. After we verify your identity, we will securely delete any extra information you gave us.

 

5. Additional Privacy Rights

Besides the rights listed above, you also have these options:

• Object to how your personal data is being used
• Request updates or corrections to information that is inaccurate or out of date
• Limit the processing of your data in certain situations
• Appoint an authorized representative to make CCPA requests for you. We will need proof of authorization.
• Opt out of the sale or sharing of your personal data with third parties. We will process these requests within 15 days of receiving them.

9.3 Colorado Residents

This section is for Colorado residents and explains your rights under the Colorado Privacy Act (CPA). Sometimes, we may decline your request if the law allows.

Your Rights Under the CPA

Right to Know – You have the right to be informed about whether we are processing your personal data.

Right to Access – You have the right to access the personal data we have collected about you.

Right to Correct – You may request corrections to any inaccuracies in your personal data.

Right to Delete – You may request deletion of certain personal data we have collected.

Right to Data Portability – You have the right to receive a copy of the personal data you have earlier shared with us.

Right to Opt-Out – You may opt out of the processing of your personal data for:

• You have the right to object to:
• Targeted advertising
• The sale of your personal data
• Profiling that could have legal or significant effects on you

To use any of these rights, email support@diskloop.com.

If we deny your request, you can appeal by emailing us at the same address. We will respond within 45 days. If we do not take action, we will explain why in writing.

9.4 Connecticut Residents

This section is for Connecticut residents and explains your rights under the Connecticut Data Privacy Act (CTDPA). Sometimes, we may decline your request if the law allows.

Your Rights Under the CTDPA

Right to Know – You have the right to be informed about whether we are processing your personal data.

Right to Access – You have the right to access the personal data we have collected about you.

Right to Correct – You may request correction of any inaccuracies in your personal data.

Right to Delete – You can request the deletion of your personal data that we have collected.

Right to Data Portability – You have the right to obtain a copy of the personal data you previously shared with us.

Right to Opt-Out – You may opt out of the processing of your personal data if it is used for:

• Targeted advertising
• The sale of personal data
• Profiling that results in legal or similarly significant effects on you

To use any of these rights, email support@diskloop.com.

If we decline your request, you can appeal by emailing support@diskloop.com. We will respond within 60 days. If we do not take action, we will explain why in writing.

9.5 Utah Residents

This section is for Utah residents and explains your rights under the Utah Consumer Privacy Act (UCPA). Sometimes, we may decline your request if the law allows.

Right to Know – You have the right to be informed about whether we are processing your personal data.

Right to Access – You have the right to access the personal data we have collected about you.

Right to Delete – You can request the deletion of your personal data.

Right to Data Portability – You have the right to receive a copy of the personal data you previously shared with us.

Right to Opt-Out – You may opt out of the processing of your personal data for:

• Targeted advertising
• The sale of personal data

To use any of these rights, email support@diskloop.com.

 

9.6 Virginia Residents

This section is for Virginia residents and explains your rights under the Virginia Consumer Data Protection Act (VCDPA).

1. Your Rights Under the VCDPA

 

Right to Know – You have the right to be informed about all personal data we have collected from you and whether we are processing your personal data.

Right to Access – You have the right to access the personal data we have collected about you.

Right to Correct – You may request correction of any inaccuracies in your personal data.

Right to Delete – You may request deletion of your sensitive personal data.

Right to Data Portability – You have the right to receive a copy of the personal information you have provided to us.

Right to Opt-Out – You may opt out of the processing of your personal data for:

• Targeted advertising
• Sales of personal data
• Profiling that results in legal or similarly significant effects for you

To use any of these rights, email support@diskloop.com.

 

2. Authorized Agents

If an authorized agent is acting for someone to exercise privacy rights, we may refuse the request unless the agent provides valid proof of authorization.

3. Verification

To protect your privacy, we may ask for more information to verify your identity before processing your request. If an authorized agent is acting for you, we may also need proof of authorization.

We will respond to your request within 45 days. If we need more time, we may take up to some more days, but we will let you know and explain why within the first 45 days. You can appeal by emailing support@diskloop.com. We will review your appeal and reply within 60 days. If we do not approve your appeal, we will explain the reason in writing. If you are not satisfied, you can file a complaint with the Virginia Attorney General.

10. How Are Amendments to This Policy Communicated?

We update this privacy policy from time to time to comply with laws, industry standards, or changes in our business and technology. Updates may include new legal requirements or improvements in how we handle your personal information. Please check this policy regularly to stay informed.

When we update the privacy policy, the new version will show a revised “Effective Date” or “Last Updated” date. Changes take effect as soon as the updated policy appears on our website. For major updates, we will post a clear notice on our website or notify you directly if required by law.

If you continue using our website after these changes, you accept the updated policy. If you do not agree, you can change your privacy settings or stop using the website. If you have questions about the updates, please contact us.

11. How May You Direct Formal Inquiries to Our Organization?

If you have questions, concerns, or feedback about this privacy policy or how we handle your personal information, please contact us. We take your privacy seriously and are happy to help with any questions or issues about our practices.

You can email us at support@diskloop.com or send a letter to our mailing address:

Diskloop

2701 Claude Dove Dr Las Cruces

New Mexico 88011

United States