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Everyone bought into AI. Few are seeing the return.
Now that changes. When AI runs in silos, value gets stuck. ServiceNow breaks down the walls—connecting any workflow, any AI, and any data source—to put AI to work for people.
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ServiceNow
11.5K posts
ServiceNow
@ServiceNow
Joined August 2008
- AI that tells you what to do but doesn't do it is like a brain surgeon who hands you the scalpel with a list of instructions. What could possibly go wrong? 😅 Suggestions aren’t solutions. That's why ServiceNow doesn't stop there. Our platform puts AI to work to get the job
00:00 - Everyone bought AI. Few built for it. The difference is costing you. Here's why. 59% of organizations say they're using agentic AI. Only 9% have built autonomous, multi-step workflows with it. That gap is the story of enterprise AI right now: massive investment, shallow
- If there's one thing to take away from #Know26, it's this: You need AI that thinks, and workflows that act. That's what the ServiceNow AI control tower delivers—intelligence that reasons across your entire enterprise, connected to workflows that actually execute.
00:00 - "It almost feels like cheating." — Diana Taurasi The WNBA's all-time leading scorer isn't talking about the competition. She's talking about what happens when the data gets so good that the only edge left is knowing when to trust it. That's the question at the center of Game
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What if sign language could trigger real-time IT requests in ServiceNow? Meet Paul, the ServiceNow MVP who made it possible. With his app, Haptic, a user signs on camera and those gestures are converted into text. The system reads context, triggers the right action, and responds
00:00 - What does putting AI to work really look like? The numbers don't lie.
00:00 - Healthcare. Manufacturing. Public Sector. Banking. They're all here at Knowledge. Can you guess who's who?
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"If the agents are disconnected from closing a case, you just created more chaos." @BillRMcDermott joined @CNBC's @jonfortt at #Know26 to talk about why deploying AI agents isn't enough—and what happens when businesses skip the rules, rails, and controls that make them
00:00 - ServiceNow repostedAnother day of hands-on learning at Knowledge 2026. Day 2 went deeper—from how enterprises govern AI at scale to how they build on it, anywhere. Here's your recap: servicenow.com/workflow/news/… #Know26
- ServiceNow repostedDay 1 of Knowledge 2026 just wrapped. From our latest innovations to expanding partnerships, today's most newsworthy moments all come back to one idea: AI that works. Get the full recap: servicenow.com/workflow/news/…
- All the insights. All on your screen this week. servicenow.com/workflow
- ServiceNow reposted
Every tap. Every transaction. Every dispute. 💳 @Visa is bringing it all together with AI-powered CX from Genesys + @ServiceNow ⚡ See how → gsys.cx/4tfQ0Dv
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