Pinned
Experiencing service interruptions? For the latest details and to see if you may be impacted, click here: Rogers.com/outage
RogersHelps
669.2K posts
RogersHelps
@RogersHelps
- On behalf of all of us at Rogers, we sincerely apologize to our customers, and we will continue to keep you updated as we have more information to share, including when we expect service to be back up.
- We know how important it is for our customers to stay connected. We are aware of issues currently affecting our networks and our teams are fully engaged to resolve the issue as soon as possible. We will continue to keep you updated as we have more information to share.
- Our technical teams are working to restore our services alongside our global technology partners, and are making progress.
- Some wireless customers are experiencing an intermittent service interruption for wireless voice and data services. Our team is working quickly to restore services as soon as possible. We apologize for the inconvenience and will continue to provide regular updates.
- Following our previous updates, we have now restored services for the vast majority of our customers and our technical teams are working hard to ensure that the remaining customers are back online as quickly as possible.
- Rogers wireless calls, SMS & data services are starting to return to normal for our customers. It will take several more hours for all customers and regions to return to full service. We will continue to work around the clock with our network partner Ericsson until that happens.
- We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them.
- We are aware of scam text messages being sent claiming to offer credits in the wake of yesterday’s service interruptions. We will apply the credit proactively to your account & no action is required. If you receive a suspicious SMS, please forward it to 7726 (SPAM).
- Dear Valued Customers - due to the network outage, if you have a previously scheduled service appointment booked with Rogers, we will contact you to reschedule as soon as possible. Thank you for your understanding as we resolve this issue.
- Experiencing service interruptions? For the latest details and to see if you may be impacted, click here: communityforums.rogers.com/t5/Service-Int…
