Terms of Service

By using the DocSpring.com web site (“Service”), or any services of DocSpring, Inc. (“DocSpring”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”). IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY, ITS AFFILIATES AND ALL USERS WHO ACCESS OUR SERVICES THROUGH YOUR ACCOUNT TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY, ITS AFFILIATES AND USERS ASSOCIATED WITH IT. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.

DocSpring may update these Terms of Service. We will give notice of material changes through an account email or a prominent website notice, including when the changes take effect. New features are subject to the applicable Terms of Service. An update to these terms does not replace consent required by data protection law or amend a separately agreed Data Processing Agreement. You can review the current version at: https://docspring.com/tos.

Violation of any of the terms below will result in the termination of your Account. While DocSpring prohibits such conduct and Content on the Service, you understand and agree that DocSpring cannot be responsible for the data posted on the Service (the "Content") and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.

A. Account Terms

  1. You must be 13 years or older to use this Service.
  2. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
  3. You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
  4. You are responsible for maintaining the security of your account and password. DocSpring cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  5. You are responsible for all activity that occurs under your account.
  6. One person or legal entity may not maintain more than one free account.
  7. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright or trademark laws).

B. Free Plan Terms

  1. DocSpring offers a free plan that includes a limited number of PDF processing credits each month and a limited set of features. No credit card is required to sign up.
  2. DocSpring reserves the right to temporarily or permanently suspend any account suspected of abusing the service or making excessive API requests on the free plan, at any time and for any reason. Please send an email to [email protected] if you need a higher volume for evaluation or testing.
  3. Each account may have one free trial of a paid plan. A trial lasts 14 days and gives you that plan's features, but not its credits: you keep the free plan's credits. No credit card is required, and nothing is charged when it ends. Afterwards your account has the free plan's features again; content you created during the trial is not deleted.
  4. Paid subscriptions are charged immediately when you subscribe, and your monthly credit allowance is granted at the start of each billing period.

C. API Terms

Customers may access their DocSpring account data via an API (Application Program Interface). Any use of the API, including use of the API through a third-party product that accesses DocSpring, is bound by these Terms of Service plus the following specific terms:

  1. You expressly understand and agree that DocSpring shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if DocSpring has been advised of the possibility of such damages), resulting from your use of the API or third-party products that access data via the API.
  2. Abuse or excessively frequent requests to DocSpring via the API may result in the temporary or permanent suspension of your account’s access to the API. DocSpring, in its sole discretion, will determine abuse or excessive usage of the API.
  3. DocSpring is not PCI DSS Certified.
    You must not submit credit card information to DocSpring servers. Please contact [email protected] for information about on-site hosting.

D. Payment, Refunds, Upgrading and Downgrading Terms

  1. Paid subscriptions and credit pack purchases require a valid payment card.
  2. Subscriptions are billed monthly in advance. Subscription fees and credit pack purchases are non-refundable, including for partial months, unused credits, upgrades and downgrades, except where the law requires a refund. If DocSpring refunds or credits a payment, or a payment is disputed, the unused credits that payment added are removed from your balance in proportion to the amount refunded.
  3. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.
  4. On credit-based plans, an upgrade charges the prorated price difference immediately. The upgrade and prorated additional credits take effect after payment succeeds. A downgrade changes your plan limits immediately, with the lower monthly price and allowance starting at your next renewal. Previously granted credits retain their original expiry dates.
  5. Credits have no cash value and can't be transferred to another account. Monthly credits on paid plans roll over for 12 months, and purchased credit packs expire 12 months after purchase. Free Developer credits don't roll over; they reset with each monthly grant. Credits that expire soonest are used first.
  6. If you turn on automatic top-up, you authorize DocSpring to charge your saved payment card for the credit pack you chose whenever your balance falls below your threshold, or when work waiting for credits or a storage charge needs more credits, up to any monthly spending cap you set. You can change or turn off automatic top-up at any time.
  7. If your balance can't pay for a live request, DocSpring may reject it or hold it until you add credits. A request still waiting 30 days after it was created is not processed. You can discard waiting requests at any time.
  8. Each completed live PDF includes 30 days of storage. Continued storage consumes credits monthly at the rates shown on the pricing page. These storage rates also apply on Developer. Cancelling a paid subscription does not stop storage charges for retained PDFs. If storage credits are due, your PDFs remain available and you have seven days after the initial notice to add credits before new live processing pauses. If storage credits are still unpaid 90 days after live processing pauses, DocSpring deletes your stored PDFs that are past their included 30 days of storage, together with their submission data. We email your billing contact 30 days and 7 days beforehand; paying the storage charge before then cancels the deletion. Your account, templates and newer PDFs are not affected.
  9. Plan features and limits, including the number of templates and team members and access to live data requests and the embedded template editor, are described on the pricing page. If your account goes over a limit, for example after a downgrade, your existing templates and team members keep working, but you can't add more until you upgrade or are back within the limit.
  10. Downgrading your Service may cause the loss of Content, features, or capacity of your Account. DocSpring shall have no liability for such loss.

E. Account Suspension and Termination

  1. You can cancel a credit-based subscription from Billing & Invoices without suspending or deleting your account. Your paid plan continues until the end of the billing period, then your account moves to the free Developer plan. Unused purchased credits keep their original expiry dates. Automatic top-up is a separate setting; turn it off to stop automatic credit purchases.
  2. You can also cancel your subscription by deleting your account (accounts on grandfathered plans can also suspend it) from the Billing & Invoices page. Contact support if you cannot access those controls. Account deletion removes normal account access, but does not immediately erase every associated record or recovery copy. Retention and privacy requests are described in our Privacy Policy. The account controls are not a required method for exercising your privacy rights.
  3. If you suspend or delete your account before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.
  4. If you suspend your account, your subscription is cancelled and no further subscription charges will be made.
  5. If you reactivate a suspended account, it will be reactivated on the free plan and you will not be charged. If you then subscribe to a paid plan, your card will be charged immediately and a new billing period will begin.
  6. DocSpring, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other DocSpring service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account. DocSpring reserves the right to refuse access to the Service to anyone for any reason at any time.

F. Modifications to the Service and Prices

  1. DocSpring reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  2. DocSpring may, at its sole discretion, change or limit your access to any free portions of the Service at any time and for any reason.
  3. Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from DocSpring. Such notice may be provided at any time by posting the changes to the DocSpring Site ( https://docspring.com/ or the Service itself.)
  4. DocSpring shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

G. Electronic Signature Terms

  1. Your customers may use the DocSpring service to sign documents with legally binding electronic signatures. These electronic signatures are UETA and ESIGN compliant.
  2. You must follow the DocSpring documentation carefully, and you alone are responsible for the correctness and legality of your electronic signature implementation. Under no circumstances will DocSpring be held liable if you do not implement all of the requirements for legally binding electronic signatures and your resulting documents are defective.
  3. To collect legally binding electronic signatures, you must use DocSpring's "data requests" feature, and you must create a pending submission before showing the form to the user. You must include the user's full name and their email address in your data request. When embedding a data request form on your own website, you must ensure that the user is authenticated, either via a link sent to their email address, or via authentication on your own website.
  4. Contact DocSpring support if you have any questions or concerns about your electronic signature implementation.

H. Copyright and Content Ownership

  1. We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours.
  2. You shall defend DocSpring against any claim, demand, suit or proceeding made or brought against DocSpring by a third party alleging that Your Content, or Your use of the Service in violation of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law, and shall indemnify DocSpring for any damages finally awarded against, and for reasonable attorney’s fees incurred by, DocSpring in connection with any such claim, demand, suit or proceeding; provided, that DocSpring (a) promptly gives You written notice of the claim, demand, suit or proceeding; (b) gives You sole control of the defense and settlement of the claim, demand, suit or proceeding (provided that You may not settle any claim, demand, suit or proceeding unless the settlement unconditionally releases DocSpring of all liability); and (c) provides to You all reasonable assistance, at Your expense.
  3. The look and feel of the Service is copyright © 2017 DocSpring, Inc. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS, Javascript, or visual design elements or concepts without express written permission from DocSpring.

I. General Conditions

  1. Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.
  2. Technical support is only provided to paying account holders. Support is only available in English. These support conditions do not limit privacy requests or rights under applicable law.
  3. You understand that DocSpring uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
  4. You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, DocSpring, or any other DocSpring service.
  5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by DocSpring.
  6. We may, but have no obligation to, remove Accounts posting Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  7. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any DocSpring customer, employee, member, or officer will result in immediate account termination.
  8. DocSpring uses HTTPS for access to the Service and encryption at rest for stored document data. You are responsible for the security of destinations and integrations you configure to receive Content. Processing may involve changes to format or structure needed to generate documents and deliver the Service.
  9. You must not upload, post, or transmit unsolicited email, SMSs, or “spam” messages.
  10. You must not transmit any worms or viruses or any code of a destructive nature.
  11. If your bandwidth usage significantly exceeds the average bandwidth usage (as determined solely by DocSpring) of other DocSpring customers, we reserve the right to immediately disable or throttle your account until you can reduce your bandwidth consumption.
  12. DocSpring does not warrant that (i) the Service will meet your specific requirements, (ii) the Service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations, and (v) any errors in the Service will be corrected.
  13. You expressly understand and agree that DocSpring shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if DocSpring has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Service; (v) or any other matter relating to the Service.
  14. The failure of DocSpring to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver. These Terms govern use of the Service together with any applicable separately agreed service agreement or Data Processing Agreement. These Terms are governed by Indiana law, subject to applicable mandatory law and the governing-law provisions of any applicable Standard Contractual Clauses.

J. Data Protection

  1. Our Privacy Policy explains how we handle account, billing, support, and other personal information, and how individuals can exercise their rights. Acceptance of these Terms does not constitute consent to optional marketing or tracking.
  2. You are responsible for having authority and a lawful basis to submit personal information, providing required notices, and giving lawful processing instructions. If you act as a processor for another organization, you must have authority to appoint DocSpring as a subprocessor. These responsibilities do not remove DocSpring's own obligations under applicable law.
  3. Our Data Processing Agreement forms part of these Terms whenever we process personal information on your behalf in providing the Service. Acceptance of these Terms includes acceptance of the DPA; no separate DPA signature is required. An existing separately executed DPA continues to govern the processing it covers unless amended or replaced in accordance with that agreement.
  4. Customer document processing, assistance with privacy requests, security incidents, subprocessors, international transfers, and return or deletion of data are governed by the applicable DPA. A customer-selected hosting region does not by itself mean all service providers or authorized staff are located in that region.
  5. Customer-configured expiration and account deletion do not remove all related records or recovery copies immediately. The Privacy Policy describes current retention behaviour; it does not override the DPA or applicable law.
  6. In a conflict about personal data processing, the applicable DPA takes precedence over these Terms, and applicable Standard Contractual Clauses take precedence over both. No disclaimer, limitation of liability, governing-law provision, or other term excludes obligations or individual rights that cannot lawfully be excluded, including under the GDPR or applicable Standard Contractual Clauses.

Questions?

Any questions about the Terms of Service can be sent to [email protected]

Last Modified: