We want every extension you activate through PluginSilo to work as described. This policy explains when you're entitled to a refund and how to request one.
1. Standard refund window
If a paid extension doesn't work as described on its listing, you can request a full refund within 14 days of the original purchase date. Contact [email protected] with your order details and a description of the issue.
2. Free trials
Where an extension includes a free trial, you are not charged until the trial period ends. You can cancel at any time during the trial at no cost. Refund requests submitted after a trial converts to a paid subscription are handled under the standard refund window above.
3. Subscriptions
You may cancel a recurring subscription at any time; cancellation stops future billing but does not automatically refund the current billing period unless it falls within the standard refund window.
4. How refunds are processed
All payments are processed by Lemon Squeezy, our Merchant of Record. Approved refunds are issued back to your original payment method through Lemon Squeezy and may take a few business days to appear, depending on your bank or card provider.
5. Effect of a refund
Once a refund is issued, the Gateway automatically deactivates the associated extension on your site, as described in our Terms of Service.
6. What isn't covered
- Requests made after the 14-day window, outside of a still-active free trial
- Change-of-mind requests after an extension has been actively used well beyond a reasonable evaluation period
- Custom development work that has already been delivered according to its agreed scope
7. Free products
The Gateway plugin and any extension listed as "Free" are provided at no cost, so no payment is collected and no refund applies.
8. Requesting a refund
Email [email protected] or use our contact page with your order reference. We aim to respond to every refund request within one business day.
