Guides

Take a deeper dive into the future of in-product support for customers & support engineers with how-to guides & infographics.

Blog Guides Videos Webinars Whitepapers

The CXO’s Playbook eBook

Scaling Technical Support with AI and Human Expertise

Empower Your Team with a Trusted Partner

Discover how AptEdge empowers support teams to cut costs, improve customer satisfaction, and turn support...

Break the Knowledge Bottleneck: Clear a Path to Solving Complex Cases

Discover how fragmented knowledge systems are holding your support team back—and how AptEdge's AI-powered solution...

How Agentic AI is Transforming Customer Support for B2B Software

Learn how agentic AI is revolutionizing B2B customer support. Discover the benefits of AI-powered personalization,...

AI Agents vs. Chatbots | The Ultimate Guide

Is an AI agent a relevant business concept or an idea that belongs in a...

"The future...is more like a ubiquitous support experience...You get the help you need just in time...."

Steve Kennedy
VP of Customer Success

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"AptEdge brought immediate ROI with time saved on repetitive issues, reducing case resolution time by a noticeable margin.”

Jim Fischer
VP of Customer Support

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"From my perspective, AptEdge helps me as a leader identify common cases far more efficiently than before just using Salesforce... We are more easily able to identify cases that could be caused by the same bug."

Chris Slaugh
VP of Global Customer Support

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"We have so many different support systems. It takes an engineer a long time to find which one has the solution they need."

Nina Nichols
VP, Global Customer Support

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"AptEdge gives us a significant edge by integrating knowledge and speeding up resolutions. It is especially valuable in managing complex environments with multiple integration points."