Instant issue resolution & AI assistance for technical support teams

See why top brands in cybersecurity, cloud computing, and data analytics rely on fast, accurate solutions.

B2B products need agile support.

AptEdge connects customer issues to engineering insights.

FOR TECHNICAL SUPPORT LEADERS
Your AI support co-pilot

Efficient scaling without adding headcount

Find & Fix

Empower customers with in-product answers, reducing tickets.

Research & connect

Seamless access to validated knowledge from Jira, Slack, Confluence & other systems

Understand & respond

Deliver accurate support with AI fine-tuned for each case

Capture & scale

Turn every resolved case into trusted knowledge scaling support quality

For B2B support engineers
The AI support co-pilot

Solve complex issues quickly with full context

Find & Fix

Quickly solve complex cases with full product context.

Research & connect

Unified insights from all tools—Jira, Confluence, SharePoint, and more.

Understand & respond

Generate accurate responses with context-driven AI.

Capture & scale

Build knowledge instantly with one-click capture.

For your customers
The only trusted AI Support Engineer

Give them support where they work, when they need it

Find & Fix

Instant answers in-product, powered by real-time engineering insights.

Research & connect

Access reliable, up-to-date knowledge in one place.

Understand & respond

Get fast, context-based guidance tailored to your customers’ actions.

Capture & scale

See smarter answers with each interaction.

Frequently Asked Questions

How does AptEdge improve support right now?

AptEdge consolidates knowledge from multiple systems, delivering real-time, context-aware solutions either through embedded self-service or integrated ticketing. This leads to faster resolutions for your team and instant help for your customers.

What is ticketless support?

Ticketless support means resolving customer issues directly within the product. AptEdge blends in-product solutions with traditional ticketing to ensure fast, seamless problem-solving.

How much time will AptEdge save?

AptEdge can reduce resolution times by up to 40%, enabling real-time support through embedded self-service and integrated systems.

Go ticketless with seamless product support

Guide users, troubleshoot issues, and provide answers right where they need them—in your product, right where they experience issues.

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"The future...is more like a ubiquitous support experience...You get the help you need just in time...."

Steve Kennedy
VP of Customer Success

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"AptEdge brought immediate ROI with time saved on repetitive issues, reducing case resolution time by a noticeable margin.”

Jim Fischer
VP of Customer Support

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"From my perspective, AptEdge helps me as a leader identify common cases far more efficiently than before just using Salesforce... We are more easily able to identify cases that could be caused by the same bug."

Chris Slaugh
VP of Global Customer Support

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"We have so many different support systems. It takes an engineer a long time to find which one has the solution they need."

Nina Nichols
VP, Global Customer Support

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"AptEdge gives us a significant edge by integrating knowledge and speeding up resolutions. It is especially valuable in managing complex environments with multiple integration points."