One Inbox for Every Conversation

With Chatway, you can manage and respond to messages from WhatsApp, Facebook Messenger, Instagram, and Email, all from a single, easy-to-use dashboard. Bring every conversation into one unified inbox and deliver faster, more organized customer support across every channel.

No Credit Card Required

Unified Inbox

Integrate with WhatsApp, Facebook Messenger, Instagram, and Email, bringing all customer conversations from every channel into a single unified inbox so your team can manage and respond without jumping between tools.

WhatsApp Integration

Connect your WhatsApp Business account to Chatway and manage WhatsApp conversations directly from your shared inbox. Respond to customer queries, provide support, and keep track of conversations without leaving the Chatway dashboard.

Messenger & Instagram Integration

Integrate your Facebook & Instagram pages with Chatway to manage all customer messages including Instagram DMs directly from your live chat dashboard.

Email Integration

Create a dedicated @chatwaymail.com address or forward emails from any existing inbox, and manage all messages directly within your Chatway dashboard.

Key Features

AI Support Agent

Be there for your customers 24/7 across your website, WhatsApp, Instagram, Messenger and Email.

Trained on your website and knowledge base, your AI agent delivers instant, accurate answers in multiple languages and seamlessly hands conversations to your team when human support is needed.

Multiple Inboxes & Widgets

Manage multiple websites, channels or brands effortlessly. Create separate inboxes and widgets with unique settings all from one Chatway account. This setup helps teams stay focused and maintain clarity across multiple support operations.

Automations & Smart Workflows

Save time and boost engagement with automated rules that respond to chats, form submissions, page visits, and more. Keep conversations flowing, deliver faster support, and make your team’s work more efficient.

Buttons for Social Chat Channels

Offer multiple contact options by adding social chat buttons for platforms like WhatsApp, Facebook Messenger, X, Instagram, LINE, and more. Conversations can be transferred to the selected platform, allowing you to continue chats outside the live chat window.

Email Notifications for Unread Chats

Get email alerts for unread chats to ensure you never miss an important message, even when you're offline or not logged into your dashboard.

Invite Multiple Agents

Easily invite multiple agents and assign role-based access levels to manage your support team. Chatway lets you scale efficiently while maintaining security and privacy for each team member.

Chat Assignment & Private Notes

Assign conversations to the right support agents with a few clicks and leave private notes for teammates to improve support. These notes remain hidden from customers, ensuring efficient communication behind the scenes.

Tags & Custom Visitor Data

Stay organized by tagging conversations with relevant themes or issues. Add custom visitor data, like purchase history or account details, to offer more personalized support.

WhatsApp, Messenger, Instagram & Email Integration

With Chatway, you can manage and respond to messages from WhatsApp, Facebook Messenger, Instagram, and Email - all from a single, easy-to-use dashboard. Bring every conversation into one unified inbox and deliver faster, more organized customer support across every channel.

Reach customers wherever they are, any time of the day

Give your customers full access to instant communication, whenever and
wherever they are.

Mobile Apps

Resolve queries and manage conversations even on the go.

See Live Visitors

Chatway shows who's browsing, their location, and pages viewed for real-time engagement.

Native Notifications

Integrations

Multiple Inboxes & Widgets

File Sharing

Share documents and images to provide better context during live chat conversations.

Easy Installation

Add a live chat widget to your website in just a few minutes. No technical experience required.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman

Founder, Bridge Online Academy

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen

Founder, WDT Tool

Streamline Your Communication Channels with Chatway

Centralize all your messages into one platform with Chatway, eliminating the need to switch between multiple apps or tabs.

WhatsApp Integration

Connect your WhatsApp Business account with Chatway and manage all WhatsApp conversations from a single shared inbox. This helps your team respond faster, track customer conversations, and provide consistent support without leaving the Chatway dashboard.

Facebook Messenger Integration

When integrated with Facebook Messenger, Chatway consolidates incoming messages from your Facebook pages alongside conversations from WhatsApp, Instagram, and Email. Your support team can efficiently monitor, respond to, and manage conversations from one user-friendly interface.

Instagram Integration

Stay connected with your Instagram audience by receiving and replying to Instagram DMs directly from Chatway. Messages appear alongside WhatsApp chats, Messenger conversations, and Email threads, so your team can manage everything from one place.

Email Integration

Chatway allows you to create a dedicated email address under the domain @chatwaymail.com, directly connected to your Chatway account. Once configured, email conversations appear alongside WhatsApp, Messenger, and Instagram messages, allowing your team to manage all communication from one dashboard.

Mobile Applications

Chatway enables on-the-go support through native mobile applications available for both iOS and Android devices. With these applications, you can respond to messages from your website, Facebook Messenger, Shopify, email, and more, directly from your mobile device. Additionally, push and email notifications ensure that you won't miss any messages, making it easier to stay connected with your customers anytime, anywhere.

Compose New Email Conversations from the Dashboard

Your team can start new email conversations directly from the Chatway dashboard, just like composing a new message in an email client. This makes it easy to reach out to customers proactively, follow up on pending issues, or send important updates without leaving Chatway.