Multi-Platform Support

Meet customers where they are and provide a seamless, personalized experience that builds stronger relationships, boosts conversions, and drives business growth.

No Credit Card Required

Omnichannel Experience

Offer real-time support to customers wherever they are, on their preferred platform (WordPress, Shopify, email, Facebook Messenger).

Improved Efficiency

Manage all your conversations from a single live chat platform, regardless of the origin. Save time and reduce the need for multiple tools or logins.

Reduced Operational Costs

Eliminate the need for separate live chat tools for each platform. Save money and simplify your live chat interactions with Chatway.

Key Features

AI Support Agent

Be there for your customers 24/7 across your website, WhatsApp, Instagram, Messenger and Email.

Trained on your website and knowledge base, your AI agent delivers instant, accurate answers in multiple languages and seamlessly hands conversations to your team when human support is needed.

Automations & Smart Workflows

Save time and boost engagement with automated rules that respond to chats, form submissions, page visits, and more. Keep conversations flowing, deliver faster support, and make your team’s work more efficient.

Install on Any Platform

Whether you run an eCommerce store on platforms like Shopify, Wix, or BigCommerce, or a CMS like WordPress, Chatway can be easily installed and integrated with these platforms. This ensures that no matter where your website is hosted, you can easily use Chatway for customer support.

Install on Unlimited Websites

Have multiple websites? No problem! Chatway can be installed on as many websites as you need, without any restrictions or interruptions.

Widget Custom Visibility

Control when your chat widget appears by setting specific days, time zones, or times of day, even special dates like Black Friday or Christmas. You can also hide the widget when all agents are offline, ensuring visitors only see it when someone is available to help.

Widget Design Customization

Customize the chat widget to match your brand’s style. Adjust elements like icons, header text, messages, colors, and contact forms for a seamless experience. Upload your own chat icon or GIF to align the widget with your brand identity.

WhatsApp, Messenger, Instagram & Email Integration

With Chatway, you can manage and respond to messages from WhatsApp, Facebook Messenger, Instagram, and Email - all from a single, easy-to-use dashboard. Bring every conversation into one unified inbox and deliver faster, more organized customer support across every channel.

Invite Multiple Agents

Easily invite multiple agents and assign role-based access levels to manage your support team. Chatway lets you scale efficiently while maintaining security and privacy for each team member.

Reach customers wherever they are, any time of the day

Give your customers full access to instant communication, whenever and
wherever they are.

Mobile Apps

Resolve queries and manage conversations even on the go.

See Live Visitors

Chatway shows who's browsing, their location, and pages viewed for real-time engagement.

Native Notifications

Integrations

Multiple Inboxes & Widgets

File Sharing

Share documents and images to provide better context during live chat conversations.

Easy Installation

Add a live chat widget to your website in just a few minutes. No technical experience required.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman

Founder, Bridge Online Academy

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen

Founder, WDT Tool

Offer Personalized Multi-Platform Support

Prioritize exceptional customer service, ensuring your customer inquiries are met with prompt and friendly support, regardless of the platform they come from.

Reach Your Customers Everywhere

Meet your customers where they are, whether browsing your website, shopping on your online store, checking their email, or messaging you on Facebook. This cross-platform approach ensures you never miss a conversation or potential sale.

Streamline Communication

Manage all your live chat customer interactions from a single dashboard, regardless of the platform they used to initiate contact. Simplify your workflow, save time, and improve agent efficiency on live chat.

Personalized Experience

Utilize customer data and chat history across platforms to personalize your interactions and provide targeted support. Build stronger relationships and boost customer satisfaction right from a single dashboard.

Smooth Integrations

Integrate your live chat app seamlessly with your website or with popular CMS, social media, and e-commerce platforms including WordPress, Facebook Messenger, Shopify, Duda, and Square.