Build Powerful Customer Feedback Collection Tools

Level Up Your Feedback Collection with WPForms

Create engaging feedback forms, gather valuable insights, and drive improvement across your organization with the most versatile WordPress form builder.

  • Customer Satisfaction Surveys
  • Employee Engagement Forms
  • Product Feedback Collection
  • Visual Survey Reports
People reviewing customer feedback and satisfaction ratings on large screen

Unlock the Full Potential of Feedback

WPForms provides powerful tools to create, collect, and analyze feedback from various sources. From customer satisfaction to employee engagement, our form builder empowers you to make data-driven decisions and foster continuous improvement.

Customer Satisfaction Surveys

Create customized surveys to gauge customer satisfaction, identify areas for improvement, and enhance overall customer experience.

Employee Engagement Forms

Design comprehensive employee feedback forms to measure engagement, collect suggestions, and foster a positive work environment.

Mobile-Friendly Feedback

Ensure high response rates with fully responsive feedback forms that work seamlessly across all devices, from desktops to smartphones.

Product Feedback Collection

Gather valuable insights on your products or services with customizable feedback forms, helping you refine and improve your offerings.

Intuitive Survey Analysis

Leverage built-in reporting charts to understand trends in customer preferences and opinions and improve customer feedback workflow, helping you make informed decisions.

Targeted Feedback Campaigns

Design and launch focused feedback campaigns for specific initiatives, events, or departments to gather precise insights and drive targeted improvements.

GDPR Compliant

Encourage increased participation using GDPR enhancements in our feedback form builder to ensure visitor privacy.

Pierre B.

Verified Customer

WPForms has a very intuitive builder. We’ve been very pleased after having tried others.

The Best WordPress Drag & Drop Form Builder Plugin

Create and publish forms in minutes… What are you waiting for?

Gather Valuable Insights With 2,100+ Ready-Made Feedback Templates

  • Feedback Form
  • Customer Feedback Form
  • Product Feedback Form
  • Event Feedback Form
  • Website Feedback Form
  • Teacher Feedback Form
  • Employee Feedback Form
  • Training Course Feedback Form
  • Student Course Evaluation Form
  • Customer Satisfaction (CSAT) Survey Form
  • NPS Email Survey
  • Meeting Feedback Form
  • User Review Form
  • Parent Feedback Form
  • Presentation Feedback Form
  • Cancellation Survey Form

WPForms for Feedback – Frequently Asked Questions

Curious about how WPForms can enhance your feedback collection process? Explore our most frequently asked questions below. If you can’t find the answer you’re looking for, please
contact us.

What types of feedback forms can I create with WPForms?

WPForms offers a wide range of options for creating feedback forms. You can design customer satisfaction surveys, product feedback forms, event evaluation questionnaires, employee feedback forms, and website usability surveys. The platform also supports creating forms for course evaluations, service quality feedback, app user experience surveys, and post-purchase feedback collection. Whether you need a simple star rating system or a comprehensive multi-page survey, WPForms provides the flexibility to create feedback forms tailored to your specific needs with a powerful, automated customer feedback system.

How can WPForms help me design effective feedback surveys?

WPForms offers a variety of features to help you design effective surveys and automate feedback. You can use a mix of question types including multiple choice, rating scales, and open-ended text fields to gather comprehensive feedback. The drag-and-drop builder allows you to easily organize your questions in a logical flow. You can also use conditional logic to show or hide questions based on previous answers, creating a more personalized survey experience. Additionally, WPForms provides pre-built templates for common feedback scenarios, which you can customize to suit your specific needs, saving time and ensuring you ask the right questions.

Can WPForms help me analyze the feedback I collect?

Yes, WPForms provides tools to help you analyze the feedback you collect. All form submissions are stored in your WordPress dashboard, where you can view individual responses or see an overview of all submissions. For quantitative data, like ratings or multiple-choice questions, WPForms can generate visual reports with graphs and charts, making it easy to spot trends. For qualitative data from open-ended questions, you can easily export responses to a CSV file for further analysis.

How can I encourage more people to complete my feedback forms?

WPForms offers several features to help increase form completion rates. You can create mobile-responsive forms that are easy to fill out on any device. The ability to create multi-page forms allows you to break long surveys into manageable sections, reducing form abandonment. You can also use progress bars to show respondents how far along they are in the survey. For longer forms, WPForms allows you to save partial entries, letting users come back and finish later. Additionally, you can use form abandonment technology to capture partial responses.

Optimize Your Feedback Process

WPForms provides powerful tools to collect, analyze, and act on valuable feedback across your organization.

Customer Satisfaction Surveys

Gather insights to improve your products, services, and customer experience.

  • Create customizable customer satisfaction surveys.
  • Analyze feedback with built-in reporting tools.
  • Identify areas for improvement in your customer service.

Event Feedback Management

Collect and analyze attendee feedback to improve your events and experiences.

  • Design post-event surveys for comprehensive feedback.
  • Gather real-time feedback during live events.
  • Use insights to enhance future event planning and execution.

Employee Feedback Systems

Foster a culture of continuous improvement with effective employee feedback mechanisms.

  • Create 360-degree feedback forms for performance reviews.
  • Conduct employee satisfaction and engagement surveys.
  • Implement suggestion boxes for continuous improvement ideas.
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New Feature

WPForms Dashboard

Dark blue hero with a circular bear logo on the left, large headline'Introducing the New WPForms Dashboard' and an ANNOUNCEMENT badge; a dashboard mockup is visible on the right.

The WPForms Dashboard is a new home screen that opens the moment you click WPForms in your admin menu. Stat cards across the top total up your forms, entries, payments, views, and spam across the whole site.

An Entries widget charts activity over your chosen date range with a per-form table of entries, views, interactions, and conversion rate, and a payments widget totals everything collected once a gateway is connected.

With the Geolocation addon active, Top Locations ranks the countries your visitors come from, and a Suggested Next Steps panel points to features worth turning on.

Nothing to install, as it comes with every plan, including Lite!

New Feature

WPForms QR Code

Announcement banner: dark blue background with headline'Say Hello to WPForms QR Code: One Scan Opens Your Form' and a large QR code on the right.

Every form now has its own built-in QR code generator, with nothing extra to install or buy.

Open a form’s General settings, choose the page the form lives on or paste its URL, and click Generate QR Code to copy it or download it as a PNG or a print-ready SVG.

Put it on menus, packaging, event badges, or business cards, and every scan opens your form instead of a page that only hands people something to read.

Included with every plan, including Lite; Pro and Elite plans can keep, remove, or replace the WPForms logo in the center with their own.

New Feature

Ranking Field for Surveys & Polls

Announcement hero: dark blue background, bear avatar left, large'Introducing the New WPForms Ranking Field' text, and three stacked white option cards with 'Movies' highlighted.

The Surveys & Polls addon gains a Ranking field!

Instead of scoring each option separately, respondents drag options (or tap arrow buttons on a phone) into the order they prefer, so one option always has to come first.

WPForms tallies every response into a “Times at #1” count and an average rank for each option, with a chart that makes the winner obvious.

Lay options out as a vertical list or a grid, and use Image Choices or Icon Choices in place of plain text labels.

Integration New Feature Payments

Mercado Pago Addon

Introducing the WPForms Mercado Pago Addon: Card Payments Built for Latin America

The Mercado Pago addon brings on-page card payments built for Latin America to your forms.

Buyers enter their card details into secure, Mercado Pago-hosted fields inside the form, choose an installment plan, and pay in ARS, BRL, CLP, COP, MXN, PEN, or UYU without leaving your page.

An approved charge fires your confirmation, notifications, and integrations at the moment money actually moves, and full or partial refunds can be issued from WPForms » Payments.

WPForms takes no transaction fee, and it works with Quantities, Coupons, multi-page forms, Conversational Forms, Lead Forms, and Form Pages.

AI New Feature

WPForms Analytics

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WPForms 2.0 adds a complete form performance tracking suite inside your WordPress dashboard.

The All Forms page now shows Views, Entries, and Conversion Rate for every form, and each form gets its own analytics dashboard with views, interactions, conversion rate, abandonments, and errors over the last 7, 30, or 90 days or a custom range.

A field-by-field table shows interactions, time spent, errors, and abandonment for every field, so you can see exactly where people give up, and you can set a conversion goal to track progress.

There’s also a built-in AI chat reads your form data and tells you what is working, what is hurting conversions, and what to fix first.