Fin Community

Overriding Fin's default "connect to human" prompt to check for existing issue context first

Hi all,Looking for guidance on customizing Fin's default human handoff behavior (We use Fin over API).Right now, when a user asks for a human (Right from the first message), Fin responds with:"I understand you would like human support. Would you like

280

6 days ago

Lorena VigilNew Participant

Meeting owner to Salesforce record owner

With Fin for Sales, we aren't using the meeting booker integrations for qualified sales meetings. Instead, we route prospects with the gCal app to schedule meetings with sales reps based on territory. One limitation we've encountered is that we haven

601

7 days ago

Beth-AnnEmployee

Fin Tips from the Intercom Team

Use AI for content creation and optimization

You can use AI tools like Claude or ChatGPT to: Repurpose internal content: Quickly convert internal documents and product updates into customer-friendly Help Center articles. Review and rewrite: Rephrase content to match customer language.

8594

9 days ago

ConorSuper User ✨

Fin Tips from Expert Users

Support Stack E15: Using Operator's magical memory

New Support Stack episode: I sat down with @Dawn, AI Knowledge Manager at Fin, to talk about the Operator feature most beta users miss — memory.She walks through what to save (style guide, content readiness framework, naming conventions), what to ke

331

jgraceNew Participant

Converting Emailed PDF Order Forms into Structured JSON Using Fin

Can Fin read customer order forms sent by email as PDF attachments, including ones with complex or multi-column layouts, and convert the data into a standard JSON format? If not, can we use a workflow or integration in Fin to reliably process these d

2566

forclaz00New Participant

Best way to trigger a specific Product Tour based on custom URL parameters for specific gear?

Hi everyone, I'm working on setting up Intercom Product Tours on our outdoor e-commerce site, and I’ve run into a bit of a logic issue.We want to show a highly specific sizing and care guide tour only when a user lands on our high-performance technic

430

Fin Tips from the Intercom Team

Fred WaltonEmployee

Fix the Loop: Don’t Tell Customers to Contact Support When They're Already Talking to Fin

We noticed a recurring issue in some of our Fin-involved conversations. Fin was surfacing Help Center content that included phrases such as "please contact support" or "reach out to us through the Messenger."While this wording makes sense when someon

11356

Brian ByrneEmployee

Help us shape the Fin certification program 🎓

Hey folks, I'm Brian, I work on the customer education/Academy team at Fin.We're starting a new project atm, building out professional certification program and before we get too far into it, I want to hear from the people this is actually for.A quic

2123

Cigdem KaraNew Participant

Fin AI - Phone

Fin reads phone numbers too quickly Request: add a setting to slow down or format phone number delivery

190

Where Can I Find Free APIs for My Projects?

andrewwestonNew Participant

Fin FAQs

240

20 hours ago

noahassanNew Participant

Overriding Fin's default "connect to human" prompt to check for existing issue context first

280

6 days ago

Lorena VigilNew Participant

Meeting owner to Salesforce record owner

601

7 days ago

forclaz00New Participant

Best way to trigger a specific Product Tour based on custom URL parameters for specific gear?

430

Cigdem KaraNew Participant

Fin AI - Phone

Fin reads phone numbers too quickly Request: add a setting to slow down or format phone number delivery

190

AudreyNew Participant

Has anyone cracked the Fin escalation timing problem?

We're trying to get Fin to behave differently depending on when the customer asks for a human. We've tested two separate guidance rules but it's not sticking. Anyone solved this?Here’s what we want to do:First message = "offer" escalationCustomer say

1631

20 days ago

online1312412New Participant

Why Sensory-Seeking Behaviors Like Spinning Are Common in Children

Children learn about the world through movement, exploration, and play. As they grow, parents may notice behaviors that seem unusual or repetitive. One example is spinning. Some children enjoy spinning around repeatedly, which often leads parents to

980

24 days ago

online1312412New Participant

The Future of Healthcare Pre-Authorization Services in a Changing Healthcare Industry

Healthcare organizations today must balance patient care, regulatory compliance, and financial performance. One area that continues to demand significant attention is prior authorization. Insurance companies often require approval before covering ce

790

24 days ago

Anca LupituNew Participant

Deploy Fin

Confluence sync as public

Hi - I am sure some of you got into this issue, so any best practices are more than welcome. I want to connect Confluence to Fin as a content sources, however I can see that the articles in Confluence are automatically synced as internal articles. So

1020

1 month ago

בן גטניוConnector