New Customer
Help
All Sites
Help

Accessibility Settings

Frequently Asked Questions

Data Privacy Statement

Frequently Asked Questions for Safaricom products and services.

Mobile Data and Fixed Internet

Image
  1. B-Live Data Bundle Promotion
  2. Lipa na Data
  3. Make Ur Bundle
  4. 5G for Mobile Data Monthly Bundles FAQs
  5. YouTube Bundle
  6. All In One Monthly Bundles
  7. Bonga Data Bundles
  8. Safaricom Data Bundles
  9. Free Facebook
  10. Safaricom Home Fibre
  11. Safaricom Wi-Fi Zone
  12. Unlock Your Free 500 MBs
  13. Internet for Business
  14. Unlock Your Deal of The Day
  15. Internet for Free
  16. 5G
  17. Baze
  18. Nyoosha Shilingi Offer
  19. Data Roaming - Share When There
  20. Easy Data Bundles
  21. Out of Bundle
  22. Safaricom Digital TV & Internet Box
  23. Data
  24. 4G+
  25. International Calling Bundles
  26. Sambaza Internet
  27. SWIFT Squad
  28. Buying Data Bundles FAQs - Safaricom
  29. Don't Wait, Do Things Safaricom 4G

M-PESA

Image
  1. Stawisha Merchant Loyalty Program FAQs
  2. Ziidi
  3. Beneficial Owners’ Information Update
  4. M-PESA Ratiba
  5. M-PESA to Unregistered Numbers
  6. MALI
  7. M-PESA GlobalPay Virtual Visa Card 20% Cash Back Promotion
  8. M-PESA Rates
  9. M-PESA Business One Account
  10. M-PESA Bulk Payment (B2C)
  11. M-PESA Account Management
  12. Send to Mobile
  13. M-PESA Terrapay
  14. Roaming Pickup
  15. M-PESA Business Channels and Portals
  16. M-PESA Western Union
  17. Frequently Asked Questions for B2B Payments
  18. Alipay M-PESA
  19. M-PESA Paybill
  20. Fuliza Biashara
  21. M-PESA Agent Withdrawal
  22. M-PESA GlobalPay
  23. M-PESA GO
  24. Merchant & Paybill Interoperability Service
  25. M-PESA Business App
  26. Back To School With Lipa Na M-PESA
  27. Merchant Interoperability Service
  28. KCB M-PESA
  29. Black Friday With Lipa Na M-PESA
  30. M-PESA Jumia Discount Campaign
  31. Pochi La Biashara
  32. Lipa Na M-Pesa Do More Merchant Promotion
  33. Lipa Na M-Pesa Do More Consumer Promotion
  34. Ali Express 11.11 Campaign 10% Cashback
  35. Halal Pesa FAQs
  36. Book Bus Tickets
  37. Tunukiwa Dabo Dabo
  38. M-PESA Short-Term Pay Bill
  39. M-Shwari #52 Week Savings Challenge
  40. Fuliza M-PESA
  41. M-PESA Global
  42. M-PESA Taasi Till Loan
  43. Google Play M-PESA Integration
  44. M-PESA Tuma Popote
  45. M-PESA PayPal Service
  46. Nilipe Na M-PESA
  47. Lipa Karo
  48. IMT East Africa
  49. International Money Transfer
  50. M-PESA Bill Manager
  51. M-PESA Chama Account
  52. M-Ledger
  53. M-Shwari Lock Savings Account
  54. M-Shwari FAQs - Safaricom
  55. M-PESA Statement
  56. Hakikisha

Voice and SMS Plans

Image
  1. Tunukiwa Plus FAQs
  2. VoLTE FAQs
  3. Easy Talk Bundle
  4. Tunukiwa 20 At 20 Offers
  5. SMS Bundles Promotion
  6. Tunukiwa
  7. Retirement of Platinum Service
  8. Voice Plan
  9. Safaricom Platinum Service
  10. Advantage Plus Postpay
  11. Reverse Call
  12. Advantage Plus Prepay

Bundle Offers

Image
  1. Bundle Ya Deree
  2. Emerald PostPay
  3. Jambo Tourist Bundles FAQs
  4. Postpay Credit And Collections
  5. Family Connect Bundle
  6. New Post Pay Bundle Offers
  7. FLEX

Roaming and International Calling

Image
  1. M-PESA Roaming Charges
  2. Data Roaming - Share When There
  3. Roaming Abroad | Access Voice, SMS & Data Outside Your Geographical Coverage Area | Safaricom

Bonga Loyalty Programme

Image
  1. Bonga For Good
  2. Bonga Loyalty Card

Value Added Services

Image
  1. Niokolee Service
  2. M-PESA App
  3. Safaricom eSIM
  4. Bonga Popote
  5. Bonga Deals
  6. New Subscriber Registration Consent
  7. Multiple Okoa
  8. Stori Ibambe
  9. Shukrani Kocho Kocho Kenya Nzima
  10. Jitambulishe – Voice Biometrics
  11. Customer Self Service
  12. Songa By Safaricom App

Business Solutions

Image
  1. 4G Internet For Business
  2. Bulk Data
  3. 5G for Business
  4. Sponsored Data Solution
  5. Shiriki PrePay Airtime
  6. Biashara Smart
  7. M-PESA Business Till

Retail/Safaricom Shop Promotions and Offers

Image
  1. Maisha Poa ni Digital
  2. Lipa Mdogo Mdogo

Social Innovation

Image
  1. Spark Accelerator
  2. M-TIBA

DigiFarm

Image
  1. DigiFarm General
  2. Sidian Bank - Digifarm Farmer Production Financing (Input Credit Product)
  3. DigiFarm Sidian Bank Product
  4. DigiFarm Sidian Bank e-Subsidy Loan Product
  5. DTB DigiFarm Farmer Cash Advance
  6. Access Bank Farmer Cash Credit Strategy

Brand

Image
  1. Shangwe@25 M-PESA Agents and Dealers Promotion
  2. Shangwe@25 Merchant National Promotion
  3. Shangwe@25 Consumer National Promotion
  4. Shine Kenya National Promo Frequently Asked Questions
  5. Chapa Dimba na Safaricom
  6. Pamoja Tuungane

Supplier Onboarding

Image
  1. Receipting and Invoicing
  2. Purchase Orders
  3. Tenders (RFQ/RFP)
  4. Email Notifications
  5. Supplier Portal Password Management
  6. Supplier Registration

SIM and Services Regulations

Image
  1. SIM Registration Update Requirements
  2. Daima Service

Corporate

Image
  1. Data Privacy

Other Services

Image
  1. KDC Mifugo Wallet Account FAQs
  2. DigiFarm
  3. Recreate Old SIM

Was this information helpful? If not tell us how we can improvesafaricom images safaricom images

Manage all your services in one App

safaricom app safaricom app
Image