UNC Chapel Hill - ITS Status

730 MLK Outage

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 2026 - 05:00 EDT

Scheduled - Please be advised that 730 MLK will undergo a scheduled network upgrade on Thursday, September 17, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Sep 17, 2026 05:00-07:00 EDT

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CloudApps Operational

ConnectCarolina Operational

ConnectCarolina Finance Operational

ConnectCarolina HR Operational

ImageNow Operational

Infoporte Operational

ConnectCarolina Portal Operational

ConnectCarolina Student Admin Operational

Tarheel/Ram Reports Operational

Web Travel Operational

Databases Operational

Educational Technologies Operational

Canvas Operational

Panopto Operational

Voicethread Operational

GitLab Operational

ibiblio.org Operational

Identity Access Management Operational

Guest ID Authentication Operational

Duo Two-Step Verification Operational

Password Management Operational

Onyen Creation Operational

Guest ID Creation Operational

LDAP Operational

Single Sign On Operational

Listserv Operational

Network Operational

Campus Location(s) Operational

Remote Sites Operational

Data Center ITS Operational

Data Center Hosted Operational

Campus Building Networks Operational

Wireless Operational

Campus DHCP Operational

Campus DNS Operational

F5 Load Balancing Operational

Network Access Control Operational

Network Time Protocol Operational

Campus VPN Operational

Voice Messaging Operational

ITS Web Proxy Operational

Network RADIUS Operational

Network Server Complex Operational

Internet Connection Operational

Office 365 Operational

Exchange Online Operational

Microsoft Teams Operational

SharePoint Online Operational

Identity Service Operational

Microsoft 365 Apps Operational

Microsoft Bookings Operational

Microsoft Forms Operational

Office for the web Operational

OneDrive for Business Operational

Multi-Factor Authentication (MFA) Operational

Other Office 365 Services Operational

Carolina Print Hub Operational

Research Computing Operational

RC Database Operational

Virtual Computing Lab (VCL) Operational

Security Operational

ITS Firewall Services Operational

School of Medicine Firewall Services Operational

Main Campus Firewall Services Operational

Data Center ITS Firewall Services Operational

Endpoint Detection and Response Operational

Splunk Operational

TeamDynamix Operational

TIM Operational

Virtual Lab Operational

UCS Virtualization Infrastructure Operational

Web Operational

www.unc.edu Operational

alertcarolina.unc.edu Operational

CarolinaGo Operational

Tarheels.live WordPress Operational

Sites WordPress Operational

Web.unc.edu WordPress Operational

School of Medicine WordPress Operational

Windows Services Operational

xMatters Operational

Other Services Operational

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Carolin Hall Outage Sep `18`, `2026` `05:00`-`07:00` EDT

Please be advised that Carolina Hall will undergo a scheduled network upgrade on Friday, September 18, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Aug 20, 2026 - 11:21 EDT

Love House Outage Sep `18`, `2026` `05:00`-`07:00` EDT

Please be advised that Love House will undergo a scheduled network upgrade on Friday, September 18, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Sep 01, 2026 - 14:15 EDT

Account App Maintenance Sep `21`, `2026` `06:00`-`06:30` EDT

The Account App will be temporarily unavailable as it undergoes updates.
Posted on Sep 16, 2026 - 10:34 EDT

Steele Bulding Network Outage Sep `22`, `2026` `05:00`-`07:00` EDT

Please be advised that the Steele Building will undergo a scheduled network upgrade on Tuesday, September 22, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Sep 02, 2026 - 09:57 EDT

Hickerson House outage Sep `23`, `2026` `05:00`-`07:00` EDT

Please be advised that Hickerson House will undergo a scheduled network upgrade on Wed., September 23, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Sep 09, 2026 - 10:21 EDT

Opsview Server Maintenance Sep `23`, `2026` `14:00`-`16:00` EDT

The opsview servers are undergoing a series of reboots to apply software updates.
Posted on Sep 16, 2026 - 10:35 EDT

Davie Hall outage Sep `24`, `2026` `05:00`-`07:00` EDT

Please be advised that Davie Hall will undergo a scheduled network upgrade on Thursady, September 24, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Sep 09, 2026 - 10:25 EDT

Single Sign On Maintenance Sep `24`, `2026` `06:00`-`08:00` EDT

Standard patching is being performed on the Single Sign On environment.
Posted on Sep 15, 2026 - 10:39 EDT

Bynum Hall netwrok outage Sep `25`, `2026` `05:00`-`07:00` EDT

Please be advised that Bynum Hall will undergo a scheduled network upgrade on Friday, September 25, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Sep 09, 2026 - 10:36 EDT

ConnectCarolina Student Administration Outage on September 26 from 6am-5pm Sep `26`, `2026` `06:00`-`17:00` EDT

ConnectCarolina Student Administration Outage.
For more details visit the ConnectCarolina Student Admin Outage page.
Posted on Sep 16, 2026 - 10:39 EDT

Dey hall network outage Sep `29`, `2026` `05:00`-`07:00` EDT

Please be advised that Dey Hall will undergo a scheduled network upgrade on Tuesday, September 29, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Sep 09, 2026 - 11:12 EDT

Innovate Carolina Network outage Sep `30`, `2026` `05:00`-`07:00` EDT

Please be advised that CVS Plaza/Innovate Carolina will undergo a scheduled network upgrade on Wed., September 30, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Sep 10, 2026 - 12:58 EDT

CVS Plaza Network Outage Sep `30`, `2026` `05:00`-`07:00` EDT

Please be advised that CVS Plaza will undergo a scheduled network upgrade on Wed., September 30, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Sep 10, 2026 - 12:55 EDT

Gerrard hall network outage Oct `1`, `2026` `05:00`-`07:00` EDT

Please be advised that Gerrard Hall will undergo a scheduled network upgrade on Thursday, October 1, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Sep 11, 2026 - 10:47 EDT

Campus DNS Maintenance Oct `1`, `2026` `05:00`-`07:00` EDT

The Infoblox Grid will undergo maintenance but not user impact is expected.
Posted on Sep 16, 2026 - 10:37 EDT

211 W. Cameron Ave. network outage Oct `2`, `2026` `05:00`-`07:00` EDT

Please be advised that 211 W. Cameron Ave will undergo a scheduled network upgrade on Friday, October 2, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Sep 11, 2026 - 16:25 EDT

215 Cameron Ave. network outage Oct `2`, `2026` `05:00`-`07:00` EDT

Please be advised that 215 Cameron Ave will undergo a scheduled network upgrade on Friday, October 2, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Sep 11, 2026 - 16:43 EDT

205 Wilson St network outage Oct `2`, `2026` `05:00`-`07:00` EDT

Please be advised that 205 Wilson St will undergo a scheduled network upgrade on Friday, October 2nd, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Sep 11, 2026 - 16:14 EDT

Database quarterly patching - ConnectCarolina, Infoporte, and ITS Database Administration hosted databases Oct `10`, `2026` `05:00`-`12:00` EDT

Service maintenance will be performed on databases supporting Enterprise Applications, ConnectCarolina, Identity Access Management, and other ITS Database hosted databases.

For more details please visit the ConnectCarolina Outage page found here: https://ccinfo.unc.edu/outage_oracle_db_patching/
Posted on Sep 16, 2026 - 10:38 EDT

Swain Hall network outage Oct `20`, `2026` `05:00`-`07:00` EDT

Please be advised that Swain Hall will undergo a scheduled network upgrade on Tuesday, October 20th, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Sep 11, 2026 - 17:07 EDT

Hill Commercial network outage Oct `20`, `2026` `05:00`-`07:00` EDT

Please be advised that Hill Commercial will undergo a scheduled network upgrade on Tuesday, October 20th, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM
Posted on Sep 11, 2026 - 16:58 EDT

Smith Building network outage Oct `21`, `2026` `05:00`-`07:00` EDT

Please be advised that the Smith building will undergo a scheduled network upgrade on Wed., October 21, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Sep 15, 2026 - 11:09 EDT

Past Incidents

Sep `17`, `2026`

IMS Coastal Processes Environmental Health Lab Network Problem Detected

Resolved - This incident has been resolved.
Sep 17, 02:39 EDT

Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 17, 00:06 EDT

Sep `16`, `2026`

Account Admin App Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 17:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:00 EDT

Scheduled - The Account Admin App will be temporarily unavailable as it undergoes updates.
Sep 16, 09:07 EDT

Grouper MOU Reference Group Update (Jul 2026)

Completed - The scheduled maintenance has been completed.
Sep 16, 16:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 16:00 EDT

Scheduled - Grouper's MOU department reference groups will be updated to reflect the July 2026 university department restructuring. No end-user impact expected.
Sep 16, 13:42 EDT

Southport Building 2 Network Problem Detected

Resolved - This incident has been resolved.
Sep 16, 08:12 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Southport Building 2. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 15, 20:13 EDT

720 MLK Outage

Completed - The scheduled maintenance has been completed.
Sep 16, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 05:00 EDT

Scheduled - Please be advised that 720 MLKwill undergo a scheduled network upgrade on Friday, September 16, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Aug 20, 11:37 EDT

725 MLK Fabric Change

Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 05:01 EDT

Scheduled - Please be advised that 725 MLK will undergo a scheduled network upgrade on Friday, September 17, 2026, between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Aug 20, 11:37 EDT

Sep `15`, `2026`

ITS Middleware Load Balancer Maintenance

Completed - The scheduled maintenance has been completed.
Sep 15, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 17:00 EDT

Scheduled - Standard maintenance is being performed on the ITS Middleware load balancer.
Sep 15, 11:10 EDT

Carolina Hall Network Problem Detected

Resolved - This incident has been resolved.
Sep 15, 13:11 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Carolina Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 15, 06:14 EDT

Carolina CloudApps Maintenance

Completed - The scheduled maintenance has been completed.
Sep 15, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 10:40 EDT

Scheduled - Standard platform patching is being performed on the environment.
Sep 15, 10:38 EDT

Infoblox Maintenance

Completed - The scheduled maintenance has been completed.
Sep 15, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 EDT

Scheduled - The Infoblox Grid will undergo maintenance but not user impact is expected.
Sep 2, 09:19 EDT

Sep `14`, `2026`

Possible Issue Detected with TeamDynamix

Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Sep 14, 19:33 EDT

Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Sep 14, 19:31 EDT

Possible Issue Detected with Wireless

Resolved - This inicdent has been resolved.

Engineers have deployed a fix to resolve the issue. Service is now restored

Sep 14, 17:15 EDT

Directory Search Maintenance

Completed - The scheduled maintenance has been completed.
Sep 14, 17:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:00 EDT

Scheduled - The Directory Search available at https://dir.unc.edu/ will be temporarily unavailable as it undergoes updates.
Sep 9, 09:16 EDT

Manning Substation Network Problem Detected

Resolved - This incident has been resolved.
Sep 14, 14:23 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Manning Substation. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 14, 06:18 EDT

Major Incident #467718 power issue

Resolved - This incident has been resolved.
Sep 14, 11:47 EDT

Update - We are continuing to investigate this issue.
Sep 14, 10:54 EDT

Investigating - A power issue is causing limited VOIP service degradation. The Network Engineering team is confirming details to minimize the impact and fully restore service.

We are currently aware of outages at Baity Hill and South Building.
Sep 14, 10:53 EDT

Love House and Hutchins Forum Network Problem Detected

Resolved - This incident has been resolved.
Sep 14, 11:45 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Love House and Hutchins Forum. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 14, 10:46 EDT

Love House and Hutchins Forum Network Problem Detected

Resolved - This incident has been resolved.
Sep 14, 10:20 EDT

Love House and Hutchins Forum Network Problem Detected

Resolved - This incident has been resolved.
Sep 14, 09:53 EDT

Sep `13`, `2026`

Issue with OpsView Monitoring Service

Resolved - This inicdent has been resolved.

There was a runaway process that used up disk space quickly. We've stopped the process and resized the disc space. This has resolved the issue.

Sep 13, 12:45 EDT

Investigating - We are investigating reports of problems with one of our ITS monitoring services. Updates will be provided as they become available.
Sep 13, 12:14 EDT

Sep `12`, `2026`

GitLab maintenance

Completed - The scheduled maintenance has been completed.
Sep 12, 06:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:00 EDT

Scheduled - Security related patching is being performed on the ITS GitLab environments.
Sep 11, 11:30 EDT

TeamDynamix Work Management will be unavailable during the following maintenance window while we perform preparation work for the upcoming 1

Resolved - This inicdent has been resolved.

Completed - The scheduled maintenance has been completed

Sep 12, 02:32 EDT

Investigating - We are investigating reports of problems with one or more ITS services. Updates will be provided as they become available.
Sep 12, 00:16 EDT

Identified - We are investigating reports of problems with one or more ITS services. Updates will be provided as they become available.
Sep 12, 00:15 EDT

Sep `11`, `2026`

Carroll, Dudley D. Hall Network Problem Detected

Resolved - This incident has been resolved.
Sep 11, 05:57 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Carroll, Dudley D. Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 11, 05:54 EDT

Sep `10`, `2026`

Infoblox Maintenance

Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 05:00 EDT

Scheduled - The Infoblox Grid will undergo maintenance but not user impact is expected.
Sep 2, 09:18 EDT

Sep `9`, `2026`

Carolina CloudApps Maintenance

Completed - The scheduled maintenance has been completed.
Sep 9, 15:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 14:15 EDT

Scheduled - Standard platform patching is being performed on the environment.
Sep 9, 14:14 EDT

Issues detected with TDX

Resolved - This inicdent has been resolved.

Vendor is satisfied that the issue is resolved after monitoring.

Sep 9, 12:46 EDT

Monitoring - Team Dynamix has reported that performance issues have been resolved and are monitoring at this time.
Sep 9, 11:54 EDT

Update - Team Dynamix has received reports of degraded service. Engineers are engaged and working to resolve the issues. More information can be found at https://status.teamdynamix.com/
Sep 9, 11:31 EDT

Infoblox Maintenance

Completed - The scheduled maintenance has been completed.
Sep 9, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 05:00 EDT

Scheduled - The Infoblox Grid will undergo maintenance but not user impact is expected.
Sep 2, 09:17 EDT

Sep `8`, `2026`

Monthly screensaver for SOM

Completed - The scheduled maintenance has been completed.
Sep 8, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 10:00 EDT

Scheduled - Monthly screensaver for SOM
Sep 3, 16:04 EDT

Sep `7`, `2026`

No incidents reported.

Sep `6`, `2026`

No incidents reported.

Sep `5`, `2026`

Thunderstorm Impacts Many Wireless Access Points on Campus

Resolved - This inicdent has been resolved.

Network teams have restored connectivity to impacted wireless access points.

Sep 5, 18:58 EDT

Identified - Due to a thunderstorm there are multiple wireless access points down at buildings across campus. These buildings include but are not limited to: Baity Hill, Brinkhous Bullit, Clinic Wing, McClain-Owl, Murphey Hall, Med Building, Alumni Hall, and Garnder.

Appropriate groups are aware and investigating.
Sep 5, 16:03 EDT

Sep `4`, `2026`

Baity Hill 1600 Student Family Housing Network Problem Detected

Resolved - This incident has been resolved.
Sep 4, 17:40 EDT

Identified - This site was involved in a large power outage affecting south campus. The power issue has been resolved, but the network devices at this location did not recover. Appropriate groups are investigating this site.
Sep 4, 16:54 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 1600 Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 4, 15:35 EDT

Power Outage Impacting South Campus

Resolved - This inicdent has been resolved.

Energy Services has advised that this issue has been resolved. There are a few networking devices that didn't return to service after the power was restored. Appropriate groups are investigating these remaining devices.

Sep 4, 16:24 EDT

Identified - There is a large power outage that is impacting multiple south campus buildings. Appropriate teams are aware and investigating. There is no ETA on resolution at this time.
Sep 4, 15:34 EDT

Kenan Stadium Pressbox (South Side) Network Problem Detected