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CUSTOMER INQUIRES

We are here for you! For all inquiries regarding orders, products, or general questions about our assortment, please feel free to reach out to us at service@greatstartools.com. we’ll get back to you as soon as we can!

PR OR COLLABORATION INQUIRIES

For any PR inquiries or collaboration requests please contact us at Whiteley@greatstartools.com or sue.ronis@greatstartools.us.com.

Interested in selling WORKPRO products?

Apply to become our distributor. Please contact us at
sales@workprotool.com or simon@greatstartools.com.

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WARRANTY INFORMATION

WORKPRO^® Tools are sold through Amazon and throughout retail worldwide. Amazon orders are backed by the Amazon 30-day return policy. However, WORKPRO^® customer service extends coverage through several different warranty options outlined below past that 30-days. If you have a product that requires replacement under warranty, simply contact WORKPRO^® Customer Service at service@greatstartools.com for replacement.

MECHANIC’S TOOLS

Mechanics Tool Sets

Full Lifetime Warranty

If the product fails to perform for any reason, we will replace it. *Digital Wrench is excluded from Lifetime Warranty.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of the product issue.

Ratchets & Sockets

Full Lifetime Warranty

If the product fails to perform for any reason, we will replace it. *Digital Wrench is excluded from Lifetime Warranty.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

Wrenches & Wrench Sets

Full Lifetime Warranty

If the product fails to perform for any reason, we will replace it. *Digital Wrench is excluded from Lifetime Warranty.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of the product issue.

Torque Wrenches

Full Lifetime Warranty

If the product fails to perform for any reason, we will replace it. *Digital Wrench is excluded from Lifetime Warranty.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of the product issue.

Oil Filter Tools

Full Lifetime Warranty

If the product fails to perform for any reason, we will replace it. *Digital Wrench is excluded from Lifetime Warranty.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of the product issue.

HAND TOOLS

Hammers & Demolition Tools

Limited Lifetime Warranty

If the product fails to perform due to defects in material or workmanship, we will replace it. *Warranty does not cover expendable parts which can wear from normal use (for example screwdriver bits and utility knife blades, etc.)

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

Finishing Tools

Limited Lifetime Warranty

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

Hex Keys

Limited Lifetime Warranty

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

Knives & Multi-tools

Limited Lifetime Warranty

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

Nut Drivers

Limited Lifetime Warranty

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

Pliers

Limited Lifetime Warranty

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

Screwdrivers

Limited Lifetime Warranty

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

Other Hand Tools

2 Year Limited Warranty

For two years from the date of purchase, the product is warranted against defects in material or workmanship. *Warranty does not cover expendable parts which can wear from normal use (for example: screwdriver bits and utility knife blades, etc.)

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

TAPE MEASURES

Tape Measures

Limited Lifetime Warranty

If the product fails to perform due to defects in material or workmanship, we will replace it.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

POWER TOOLS

Corded Power Tools

2 Year Limited Warranty

For two years from the date of purchase, the product is warranted against defects in material or workmanship.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

*Warranty does not cover expendable parts which can wear from normal use (for example: power tools accessories/bits, batteries).

12V Cordless Power Tools

2 Year Limited Warranty

For two years from the date of purchase, the product is warranted against defects in material or workmanship.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

*Warranty does not cover expendable parts which can wear from normal use (for example power tools accessories/bits, batteries).

20V Cordless Power Tools

2 Year Limited Warranty

For two years from the date of purchase, the product is warranted against defects in material or workmanship.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

*Warranty does not cover expendable parts which can wear from normal use (for example: power tools accessories/bits, batteries).

Other Cordless Power Tools

1 Year Limited Warranty

For one year from the date of purchase, the product is warranted against defects in material or workmanship.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

*Warranty does not cover expendable parts which can wear from normal use (for example: power tools accessories/bits, batteries).

ELECTRIC MEASURING TOOLS

Lasers

2 Year Limited Warranty

For two years from the date of purchase, the product is warranted against defects in material or workmanship.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

*Warranty does not cover expendable parts which can wear from normal use (for example: batteries).

Laser Distance Measuring Tools

2 Year Limited Warranty

For two years from the date of purchase, the product is warranted against defects in material or workmanship.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

*Warranty does not cover expendable parts which can wear from normal use (for example: batteries).

GARDEN TOOLS

Garden Hand Tools

2 Year Limited Warranty

For two years from the date of purchase, the product is warranted against defects in material or workmanship.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

Garden Power Tools

1 Year Limited Warranty

For one year from the date of purchase, the product is warranted against defects in material or workmanship.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

*Warranty does not cover expendable parts which can wear from normal use (for example: power tools accessories/bits, batteries).

Hose Reels

2 Year Limited Warranty

For two years from the date of purchase, the product is warranted against defects in material or workmanship.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

STORAGE & GARAGE ORGANIZATION

Tool Bags

2 Year Limited Warranty

For two years from the date of purchase, the product is warranted against defects in material or workmanship.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

Metal Tool Boxes

2 Year Limited Warranty

For two years from the date of purchase, the product is warranted against defects in material or workmanship.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

Metal Shelves

2 Year Limited Warranty

For two years from the date of purchase, the product is warranted against defects in material or workmanship.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

Workbench

2 Year Limited Warranty

For two years from the date of purchase, the product is warranted against defects in material or workmanship.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

Shop Stools and Chairs

1 Year Limited Warranty

For one year from the date of purchase, the product is warranted against defects in material or workmanship.

Proof of purchase required. Please provide your Amazon Order Confirmation number or photo of receipt along with a detailed explanation of product issue.

Product Manuals

Enter your product SKU or name to search for support documents for your WORKPRO® tool.