Terms of Service

Effective date: August 13, 2026 (these Terms replace all prior versions) · Last updated: October 13, 2026

These Terms of Service (“Terms”) are an agreement between you and Field Complete Inc., dba Mr. Task (“Mr. Task,” “we,” “us”) governing your use of the MrTask websites, web application, mobile apps, and related services (together, the “Service”).

1. Acceptance of Terms

By creating an account or using the Service, you accept these Terms on behalf of yourself and, if applicable, the company you represent, and you confirm you have authority to do so. We may modify these Terms; material changes — including changes to Section 7 (License to Customer Data) — take effect when you accept them or, where permitted by law, after we post them and give notice through the Service or by email. Continued use after notice constitutes acceptance.

2. Description of Service

The Service is a field service management platform including scheduling and dispatch, customer and job records, estimates, invoicing and payments, messaging, photo and file storage, technician location features, job sharing, integrations (including QuickBooks), AI-assisted features (including SmartLink), and optional setup and training services.

3. Accounts and Access

You are responsible for your account credentials, for the acts of the users you authorize, and for the accuracy of the information you provide. The Service may be used only for your internal business purposes and in compliance with law. You may not resell the Service, access it to build a competing product, interfere with its operation, or attempt unauthorized access.

4. Messaging Consent

The Service can send emails and text messages to your customers on your behalf. You are responsible for having any legally required consent from recipients before sending messages through the Service and for honoring opt-outs.

4A. SMS / Text Messaging

By providing your phone number to Mr. Task (Field Complete Inc., dba Mr. Task), including when you start a trial or create an account, you agree to receive informational text messages (appointment reminders, account notifications, trial, onboarding and support messages, etc.) from Mr. Task. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at [email protected]. You can opt out at any time by replying STOP. Consent to receive text messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. Your phone number and SMS consent are handled as described in our Privacy Policy and are never shared with third parties for marketing or promotional purposes.

5. Payment and Refunds

The Service is billed in advance on a recurring subscription basis. Upgrades and downgrades take effect with pro-rata adjustment on the next billing cycle. Except where required by law, payments are non-refundable and no credits are provided for partial billing periods or unused time.

6. Ownership of Your Content

As between you and Mr. Task, you or your licensors own all intellectual property rights in the data and content you enter into the Service. These Terms do not transfer ownership of your content to us; Section 7 grants us a license to it.

7. License to Customer Data; Data Monetization and AI Training

In plain English: we may commercialize the data entered into the Service — including selling or licensing it to third parties, building data products from it, and using it to train AI models. This section is the license that permits that. Individuals can opt out of the sale or sharing of their personal information as described in our Privacy Policy.

Subject to the exclusions and conditions below, you grant Field Complete Inc. a worldwide, non-exclusive, sublicensable, and transferable license to use, host, reproduce, analyze, aggregate, adapt, and create derivative works from the data and content entered into or generated through the Service under your account (“Customer Data”), including to (a) develop, train, and improve artificial-intelligence and machine-learning models; (b) create, market, sell, and license data products and insights; and (c) disclose or license Customer Data to third parties for their own commercial purposes. You retain ownership of your Customer Data; this section is a license, not a transfer of ownership.

Effective scope. This license applies to Customer Data collected on or after the date you accept these Terms. It does not apply retroactively to data collected under prior versions of these Terms unless you separately agree.

Exclusions. This license does not cover: (i) payment card numbers or other cardholder data governed by card network rules; (ii) data received through third-party integrations (including QuickBooks/Intuit services) to the extent the integration provider’s terms prohibit such use; (iii) Customer Data covered by a separate written agreement between you and us that provides otherwise; and (iv) mobile phone numbers and text messaging opt-in data and consent.

Privacy laws prevail. Where Customer Data includes personal information, our exercise of this license is subject to our Privacy Policy and applicable privacy laws. Individuals’ statutory rights — including the right to opt out of the sale or sharing of personal information and the right to deletion — are not waived by this section, and we will honor them. Personal information subject to a valid opt-out is excluded from sale and sharing under this section.

8. Responsibility for Data About Your Customers

You are responsible for the Customer Data you and your authorized users enter into the Service, including information about your own customers, leads, and property occupants. You represent that you have provided any legally required notices to, and obtained any legally required consents or authority from, those individuals for (a) entering their information into the Service and (b) the uses licensed in Section 7. You will pass through or make available our Privacy Policy to your customers where required by law. If an individual objects or exercises a privacy right with respect to data you entered, you will cooperate with us in honoring it.

9. AI Features

AI-generated outputs (including SmartLink responses, drafts, and suggestions) are produced automatically and may be inaccurate or incomplete. You are responsible for reviewing AI outputs before relying on them or sending them to customers. AI features are not a substitute for professional judgment.

10. Job Sharing

When you share or assign a job to another company through the Service, you authorize the transfer of that job’s data (including customer contact information, addresses, notes, and attachments) to that company, which is independently responsible for its use of the data. We are not a party to, and are not responsible for, the commercial arrangement between you and that company.

11. Trademarks

You may identify yourself as a MrTask user, but you may not use our names, logos, or marks in any other way without our written permission, or claim any ownership in them.

12. Cancellation and Termination

Cancellation. The account owner may cancel the subscription at any time either (a) self-service, from the account’s billing settings within the Service, or (b) by emailing [email protected] from the account owner’s email address. Cancellation takes effect immediately; you will not be charged again after cancellation, and no refunds are provided for partial billing periods except where required by law.

Data after cancellation. Cancelling the subscription does not by itself delete your data; your data remains stored so you can reactivate or export it. Upon the account owner’s verified deletion request, we will delete the account’s content within 30 days, except for information we retain for legal, tax, accounting, billing-dispute, or security purposes, residual copies in backups (purged on our normal backup cycle), data other parties lawfully received before deletion (for example, through job sharing or integrations), and aggregated or deidentified data. Deletion requests can be made in the Service or by emailing [email protected].

Termination by us. We may suspend or terminate the Service or your account for breach of these Terms, for unlawful use, or for non-payment, and may discontinue the Service with reasonable notice.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

14. Indemnity

You will indemnify and hold harmless Field Complete Inc. and its officers, employees, and agents from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your Customer Data (including claims by your customers regarding data you entered), or your breach of these Terms.

15. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability under these Terms is limited to the greater of the fees you paid for the Service in the month in which the claim arose or $100.

16. Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or to an affiliate.

17. Export Compliance

You are responsible for complying with applicable export control and sanctions laws in your use of the Service.

18. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws principles. The state and federal courts located in Georgia have exclusive jurisdiction over disputes arising out of these Terms, and each party consents to their jurisdiction.

19. Contact

Field Complete Inc., dba Mr. Task
6400 Riverside Dr, Sandy Springs, GA 30328
[email protected] · (470) 410-0069

Our Privacy Policy is part of these Terms and describes how we handle information.