⭐ Premium support access

How to get help

Premium customers New site request Go to priority tickets Premium forum

Can't log into your vmpsecurity.com account? Email us at [email protected]

Priority response: 4 hours
Expert security engineers
Priority email support
Dedicated account manager

Or choose a category to quickly find the help you need

VMP™Firewall

Advanced firewall protection and configuration

Malware scanning

Deep scan and malware removal assistance

VMP™Central

Centralized dashboard and multi-site management

Login security

Two-factor authentication and login protection

Lockouts

Unlock assistance and lockout management

All help documents

Browse complete documentation library

Premium support contact

Get immediate help through multiple channels

Help center & docs

Browse setup guides, troubleshooting, and product documentation. Most answers are a search away, any time of day.

Browse help center

Priority email support

Contact our security experts directly via email for detailed assistance with complex issues.

[email protected]

Priority queue • Dedicated team

Response time: Within 4 hours

Emergency: [email protected]

Send email

Premium support advantages

What's included with a premium plan

Priority queue

Your tickets are handled ahead of standard requests

Remote assistance

We can access your site to fix issues directly

Security audits

Regular security reviews by our experts

Account manager

Dedicated contact who knows your setup

Urgent security issue

If your site is compromised or you're dealing with an active incident, reach our response team and we'll start work right away.

Email our response team: [email protected]