The AI-native helpdesk
The complete helpdesk for your support team, free forever, with an AI agent built into the same platform from day one.
What does Desk include?
Desk is a complete helpdesk where human agents and the AI agent share the same platform, workflows, and knowledge base.
Your ticket history doesn't start over
Migrate your Zendesk history to Desk and build Actionbooks from your past resolutions.
Desk imports your ticket history
That history becomes Actionbooks
Your AI agent starts trained, not blank
Purpose-built for human agents
$0 per seat
The full helpdesk with no seat fees, no tier limits, and no annual commitment.
AI reasoning trail
When the AI escalates, agents see exactly what it tried and why it handed off.
Exception inbox
Only what needs human attention. Filter by confidence, channel, reason.
50+ language translation
Agents and customers in their own language. Brand terms preserved.
AI agent resources
Human Initiated Proactive Email in Desk: Reach customers first, without leaving your support queue
Stay ahead of customer issues with proactive emails—send updates on delays, downtime, or billing changes directly from your Desk dashboard.
Desk Glossary: Translation without rules is just expensive guessing
Brand names, job titles, compliance terms, regional variations—every industry has language that can't be left to guesswork. Now you control exactly how it translates.
Customizable post-chat CSAT survey
Not every business measures satisfaction the same way. Take control of customer feedback with customizable post-chat CSAT surveys that are tailored to your brand, your rules, your channels.
Desk FAQs
Common questions about Desk, AI agent integration, and pricing.
Yes. Desk has no seat fees or tier limits. You only pay for successful AI resolutions — when your AI agent closes a conversation without escalating to your team. If it passes a conversation to a human, there's no charge for that interaction.
Yes. Desk has role-based access control with team-level and agent-level permissions. Administrators define what each agent can see, edit, or export across ticket data, customer profiles, and reporting.
When the AI hits an approval gate or a confidence threshold, it escalates to Desk with full context: everything it tried, every system it queried, and why it stopped. The agent picks up from that exact point without re-reading the conversation. On voice, the live call transfers directly to a Desk agent with the full transcript already attached.
Yes. Tickets in Desk can originate from chat, email, or voice, and agents work all three channels from a single queue. When your AI agent handles a conversation on any channel and needs to escalate, it creates a Desk ticket with the full conversation history attached.
Yes. Desk is a fully functional helpdesk for human agents with no AI required to operate it. You can start with Desk today and add the AI agent when you're ready.
Desk is designed from the ground up for AI-native support. The AI agent and Desk share the same workflows, knowledge base, and audit trail — they're one system, not an integration. Zendesk and Freshdesk were built for human agents and bolt AI on top. With Desk, the AI and your team run the same playbooks, and every human resolution feeds back to improve the AI automatically.
Real-time monitoring of the full AI and human system: AI resolution rate, human escalation rate, average handle time, confidence trends, and handoff time. One dashboard for the whole picture.
Yes. Our forward deployment team runs migrations from existing helpdesks, moving your tickets and Help Center content into Desk and our KMS. We also support building Actionbooks from your historical ticket data so your AI agent starts trained on your team's resolution patterns. Talk to the team to scope your migration.
