Delight chases
every stalled job.
Not your dispatcher.
Parts to confirm, a supplier to chase, a client who's already calling. Delight coordinates every party and works every stalled case until the job closes.
Agent Steward coordinates four parties to close every stalled job.
Parts depot, OEM support, field tech, and client facility move on separate timelines and channels. Agent Steward keeps one case thread so stalled jobs close without dispatcher glue.
Parts confirmed before the return visit
Steward confirms depot ETA and part arrival, so techs never roll to an empty floor.
OEM escalation handled end to end
Steward gets the OEM diagnostic and closes the loop, so dispatchers don’t wait on hold.
Return only when ready.
Techs get the window only when parts, access, and client confirmation are ready.
Client kept informed throughout
Steward updates the facility at every wait state, so your on-call team stops getting paged.
Delight chases every party at once. Immediately. Persistently. Less downtime.
A dispatcher calls one party, waits, then moves to the next. Delight contacts parts, OEM, tech, and client at once, follows up across every channel, and keeps going until every party confirms.
Every party contacted simultaneously
Call, email, SMS, and portal: every channel covered
Starts the moment a job stalls
24/7 follow-up, no shift gaps
Delight calls. It doesn't wait to be called.
Most coordination tools send an email and wait. Delight picks up the phone — calling parts depots for ETAs, OEM lines for diagnostics, client facilities with updates.
Calls parts depots, OEM support, and client facilities directly
Voice confirmation in minutes vs. hours waiting on email
Calls the depot at opening, not team start.
Falls back to SMS or email when voice isn't answered
Every chase logged. Every SLA protected.
When a client disputes an SLA, the record is already there. Every action timestamped, every party documented, from first contact to job closed.
Exact timestamps on every agent action
Every ETA and order confirmation logged
Every OEM exchange documented to the case
Escalations include the full case thread
Every agent action runs under your enterprise rules.
Trust OS defines what the agent can say, who it can contact, and when it must escalate. Activity Log gives you the complete case record, every action, every party, read-only.
Agent permissions set by your ops team, not Delight
Activity Log v2: full case thread, every action, every party
Escalation triggers defined by your SLA thresholds
Immutable export for disputes, compliance, and client claims
Field service AI agent FAQs
Common questions from field service operations teams.
When a tech marks a job stalled — missing part, pending OEM diagnostic, unconfirmed client window — Delight opens a coordination thread and starts working every party in parallel. It calls the parts depot, follows up with OEM support, briefs the tech on the confirmed ETA, and updates the client. It works across channels and across shifts. It doesn't stop until every dependency is resolved or an escalation trigger is hit.
Your ops team configures the escalation thresholds. Delight handles routine coordination autonomously: chasing confirmations, following up with suppliers, updating clients on ETAs. It escalates when it hits a trigger you define — an SLA breach window, a supplier rejection, a client complaint that needs a judgment call. When it escalates, your team gets the full case thread already attached, not a cold handoff.
Yes. Delight retries across channels and time windows based on the urgency of the case. If a supplier doesn't answer a voice call, Delight follows up by email, checks the supplier portal, and tries again when they open. Every attempt is logged. If a party stays unresponsive past your SLA trigger point, Delight escalates with the full contact log already attached.
Through Trust OS, your ops team defines agent permissions: which parties Delight can contact, what it can commit to on your behalf, and when it must escalate instead of acting. Delight operates within those bounds. You set the rules. Delight follows them. No IT involvement required to adjust thresholds as your operations change.
Every action Delight takes is logged to Activity Log with a timestamp: who was contacted, on which channel, what was said, what was confirmed. If a client disputes an SLA or an OEM questions a commitment, the record is already there — immutable and exportable. No reconstructing timelines from scattered email threads or memory.
Yes. Delight integrates with FSM platforms including ServiceTitan, Salesforce Field Service, ServiceMax, and IFS to pull job details, post status updates, and log every coordination action back to the case. It works alongside your existing system of record, not instead of it.
