Backups
Restoring a Backup
Our backup system makes it super easy to restore some, or all of your account with a few clicks. Follow the steps below to do this. Once logged into cPanel, under the Files section, click the Restore Backups option, this will open the Restore Wizard...
What Backups do you take?
We have a state of the art backup system. We backup all accounts daily and keep backups going as far back as 6 months. This includes files, databases and emails. Backups are stored as follows: 7 Days of Daily Backups 4 Weeks of Weekly Backups 6 M...
Manual Transfers (Without a cPanel Backup File)
If you have an account with another hosting company that doesn't offer cPanel access and you are looking to move to our hosting company, the process can be easily achieved. You would need to provide our support staff with access to your account but i...
How to restore an email address in cPanel using Jetbackup
If you've accidentally deleted an email address within cPanel, or mistakenly deleted a group of emails, you can easily restore your whole email address via the Jetbackup Email Backups feature within cPanel. Note: This feature will restore your Entire...
How to download a full cPanel account backup using Jetbackup
If you ever need to download a full account backup of your cPanel hosting account, this can be done using Jetbackup within your cPanel control panel. ! On the Jetbackup page you will see a list of the backups currently stored for your account. Click...
How to to restore your domains DNS in cPanel using Jetbackup
If you ever make a mistake when adjusting your domains DNS Zone and need to restore an older version, this can be done via the Jetbackup DNS Zone Backups feature within cPanel. Restore a DNS zone for your domain: ! On the DNS Zone Backups page, locat...
How to to restore Cron Jobs in cPanel using Jetbackup
If you ever need to restore a cron job you have set up within cPanel, this can be done via the Jetbackup Cron Job Restore feature within cPanel Restore a Cron Job: ! On the Cron Job Backups page, locate the backup that you wish to restore, then click...
How to restore a database in cPanel using Jetbackup
If you've accidentally deleted a database, some of the database content / tables, or your site breaks following an update - you can easily restore your databases within cPanel by using the Jetbackup restore database feature. Restore a database: ! On...
How to to restore files or folders in cPanel using Jetbackup
If you accidentally delete a file or folder, make a mistake editing a file, or your site breaks following an update, you can easily restore the files or folders using the Jetbackup restore features within cPanel. We will start by showing you how to r...
Prepare your cPanel server for the ConfigServer shutdown
1. What’s Happening? ConfigServer (Way to the Web Ltd.) is shutting down completely on August 31, 2025. Support and downloads for both commercial and free tools end on that date. Reference link Commercial tools (e.g. ConfigServer Exploit Scanner...
JetBackup - What files are excluded from the daily backups?
In our commitment to provide efficient and reliable backup services, it's important to clarify certain types of files and directories that are automatically excluded from backups. This guide aims to explain these exclusions to help you understand our...
