FAQ's

Frequently Asked Questions 

General

Can I use the site if I am not studying at Reaseheath College?

Yes, you certainly can, the site is on the world wide web, and therefore can be accessed by anyone.  You should note however that some products and services are only available to Reaseheath College students.

Can I purchase from the Store if I do not have access to a computer?

The Online Store is available as an online service, but even if you have no computer of your own, you can visit the Store at many locations with computers and Internet access, such as the College Learning Resources Centre (LRC) and most public libraries.

You will need an email address and either a credit or debit card to complete your purchase.

Is it possible to just browse the system?

Yes, certainly, whenever you wish, we are open 24 hours a day, 7 days a week. However, if you wish to buy, you must register with us, using your e-mail address and by choosing your own exclusive password. Once this is done, you can revisit or buy whenever you wish.

Who do I contact if I have a specific question relating to specific Online Store pages?

You need to contact the relevant department or the person named on the page or on your purchase confirmation.

Log - In

What if I can't remember my password?

At each login stage, you will see a 'Forgotten Your Password' section. Enter  your e-mail address and click 'Send'. A reminder of your password is then sent to you by e-mail, almost immediately.

Purchasing

What do you do with my card details?

All payment details which are entered through this payment gateway are encrypted when the user enters them. When you use the web site, you will see the Thawte Trusted Site Seal, which confirms to you that you are using a site with the highest level of authentication and verification on each and every visit.

Is the site secure?

Authentic sites use Thawte SSL web server certification to offer secure communications by encrypting all data to and from the site. By clicking on the Thawte Trusted Site Seal, you will get real-time confirmation of the validity of the certificate and be able to view the site SSL Certificate, confirming the site's validity.

If I buy, how will I get confirmation of my order?

When you purchase goods or services from our Online Store, you will automatically receive confirmation by e-mail to the address you gave in your registration, showing what items you have ordered and paid for.

How long will I have to wait for my goods?

Some of the services available from the Online Store may not involve delivery and some of the goods are sold on the basis that they are collected from the College Finance Office. The email confirmation of your purchase will explain exactly how these should be collected.

Is there a limit to what I can buy from the Shop?

Limitations only extend to the availability of stock or services offered. In certain cases, there may be limits per customer, but in these situations, messages will appear when choosing your goods.

When I'm buying, can I change my mind as I go?

You certainly can, you can keep building your shopping basket, adding and deleting as you go, but once you submit from the payment details screen, your order will be fulfilled.

What can I do if I have made a mistake, but have completed the transaction?

Should you have a problem after completing a purchase, you will need to contact the Online Store administrator. Either call 01270 613295, or email onlineshop@reaseheath.ac.uk