WordPress Integration

Integrate Chatway live chat & helpdesk for WordPress to respond to queries in real-time, boost conversions, and enhance customer service.

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Chatway Live Chat for WordPress

WordPress is a leading website-building platform that offers a flexible and customizable content management system (CMS), powering millions of websites worldwide. Whether you're creating a simple blog or a full-scale e-commerce site, WordPress provides a wide range of themes, plugins, and other tools to efficiently manage your online presence.

Integrating Chatway live chat & helpdesk plugin with WordPress can greatly improve customer support and engagement on your website. Chatway live chat offers helpful features like real-time responses, canned responses, team collaboration tools (such as private notes and reminders), and multilingual support and live translation.

This helpdesk and live chat plugin for WordPress allows businesses to provide prompt and efficient customer service directly from their website. Chatway live chat also supports multiple agents and centralized messaging, enabling teams to manage inquiries smoothly. This not only boosts customer satisfaction but also increases conversions and strengthens your online business.

Deep Integrations with WooCommerce Stores

Take your live chat support to the next level with Chatway’s deep WooCommerce integration - designed to help you deliver faster, smarter, and more personalized customer service.

WooCommerce Customer Data at Your Fingertips

From order history, total number of purchases, and combined order value to live cart contents and their total value - everything is visible right inside your chat panel. You can also access essential customer details such as names, email and addresses. This real-time access helps your team personalize every conversation, recommend products based on past purchases, and resolve customer issues more efficiently.

Share products and coupons from your dashboard.

During live chats, your team can easily share product links, collections, and categories to help customers find exactly what they're looking for. Need to offer a discount? Agents can generate and share WooCommerce coupon codes in real-time to encourage faster checkouts. Plus, if customers inquire about product availability, your team can instantly check inventory without switching tabs. This smooth integration helps your agents work faster and drive more conversions.

Personalized Chat History for Logged-In Visitors

Chatway also enhances the customer experience by giving logged-in visitors access to their personal chat history. Shoppers can easily see their past conversations directly in the chat widget. This means they can pick up right where they left off, follow up on past issues, and get personalized support. The result? Smoother conversations, faster resolutions, and happier customers.

Why Choose Chatway for WordPress?

Integrating this helpdesk and live chat plugin for WordPress provides numerous benefits.

Unlimited Conversations and Websites

Engage with visitors through unlimited conversations and provide customer support using Chatway live chat and helpdesk widgets, which can be added to as many websites as needed without any restrictions.

Team Collaboration

Enhance team productivity by inviting multiple support agents to your Chatway account, assigning roles such as admin or member, utilizing private notes for internal communication, and setting reminders for follow-up tasks to maintain smooth workflows.

iOS and Android Mobile Apps

Stay accessible and offer customer support on the go with native iOS and Android apps. Manage conversations easily, respond quickly, and deliver excellent customer service anytime, anywhere.

Get Real-Time Notifications

Stay alert with real-time push and email notifications for incoming messages, ensuring you never miss an opportunity to engage with visitors and provide support right when they need it.

Canned Responses & FAQs

Increase response times and maintain consistency with pre-written replies to common questions, saving time while delivering a unified message.

Multilingual Support & Live Translation

Deliver quality customer support to a global audience with multilingual chat support and real-time translation, ensuring smooth communication across languages and enhancing the international customer experience.

How to install?

Follow these simple steps to install and get started quickly with our platform. You'll be up and running in no time, ready to explore all its features.

See Installation Guide

Reach customers wherever they are, any time of the day

Give your customers full access to instant communication, whenever and
wherever they are.

Mobile Apps

Resolve queries and manage conversations even on the go.

See Live Visitors

Chatway shows who's browsing, their location, and pages viewed for real-time engagement.

Native Notifications

Integrations

Multiple Inboxes & Widgets

File Sharing

Share documents and images to provide better context during live chat conversations.

Easy Installation

Add a live chat widget to your website in just a few minutes. No technical experience required.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman

Founder, Bridge Online Academy

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen

Founder, WDT Tool

A Fully Customizable Live Chat Widget

Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions.

Customize Your Widget

Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.

Chat Greeting

Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.

Pre-Chat Form

Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.

Multiple Languages

Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.

Agent Profiles

Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.

Notification Settings

Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.