Notifications

Chatway ensures you never miss a message. Our email and push notifications, available on both desktop and mobile, keep you informed of all incoming messages, ensuring you stay in the loop with every live chat conversation.

No Credit Card Required

Push Notifications

Enable push notifications in your live chat settings to receive alerts about messages whether you're offline or online.

Email Notifications

Activate email notifications to stay informed about unread messages. You'll also receive alerts when you're offline, not logged in, or haven't reviewed messages on your dashboard.

Visitors Notification

Your website visitors will also receive email notifications when they leave the site and there's a new message from our agents.

Key Features

AI Support Agent

Be there for your customers 24/7 across your website, WhatsApp, Instagram, Messenger and Email.

Trained on your website and knowledge base, your AI agent delivers instant, accurate answers in multiple languages and seamlessly hands conversations to your team when human support is needed.

Email Notifications for Unread Chats

Get email alerts for unread chats to ensure you never miss an important message, even when you're offline or not logged into your dashboard.

Download & Email Chat Transcripts

Download full chat transcripts for easy review and follow-ups. Email them to yourself, your team, or the customer to keep everyone informed.

Reminders

Stay on top of important tasks with Chatway’s reminder feature. Set reminders to follow up with customers, notify team members, or track key activities. This helps you stay organized and ensures nothing important gets missed.

Chat Assignment & Private Notes

Assign conversations to the right support agents with a few clicks and leave private notes for teammates to improve support. These notes remain hidden from customers, ensuring efficient communication behind the scenes.

Agent Custom Availability

Set custom availability for each agent based on their schedule. Manage working hours, time zones, and special dates to ensure flexible, reliable support at all times.

iOS and Android Mobile Apps

Chatway’s mobile apps for iOS and Android let you provide support anytime, anywhere. Stay connected and respond quickly so your customers always feel supported and heard.

WhatsApp, Messenger, Instagram & Email Integration

With Chatway, you can manage and respond to messages from WhatsApp, Facebook Messenger, Instagram, and Email - all from a single, easy-to-use dashboard. Bring every conversation into one unified inbox and deliver faster, more organized customer support across every channel.

Buttons for Social Chat Channels

Offer multiple contact options by adding social chat buttons for platforms like WhatsApp, Facebook Messenger, X, Instagram, LINE, and more. Conversations can be transferred to the selected platform, allowing you to continue chats outside the live chat window.

Reach customers wherever they are, any time of the day

Give your customers full access to instant communication, whenever and
wherever they are.

Mobile Apps

Resolve queries and manage conversations even on the go.

See Live Visitors

Chatway shows who's browsing, their location, and pages viewed for real-time engagement.

Native Notifications

Integrations

Multiple Inboxes & Widgets

File Sharing

Share documents and images to provide better context during live chat conversations.

Easy Installation

Add a live chat widget to your website in just a few minutes. No technical experience required.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman

Founder, Bridge Online Academy

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen

Founder, WDT Tool

Stay Updated with All Live Chat Conversations

Chatway ensures you receive immediate notifications of live chat messages, allowing you to promptly engage with customers and visitors.

Push Notifications

Chatway live chat allows you to stay updated with every incoming message through push notifications on both desktop and mobile. Once enabled in your settings, you'll receive instant notifications about messages, regardless of your online or offline status.

Email Notifications

Enable email notifications for constant updates on live chat messages, ensuring you remain connected and responsive to customer inquiries. Activating this feature allows for timely awareness of all conversations, making sure no customer message is overlooked.

Outgoing Emails to Visitors

Chatway allows you to improve your visitors' offline experience by customizing the email notifications they receive upon going offline. You have the option to select the sender's name and subject line visible in their email, and you can also add your logo to maintain trust and brand consistency.

Notification Preferences

Customize your alert settings to align with your personal preferences. Choose between email and/or push notifications, enable sound alerts, and personalize outgoing messages to visitors, ensuring your notifications are tailored exactly to your needs.