Simple Plans. Powerful Support.
Free
For individuals starting out
Free forever, includes:
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1 seat total
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30 days chat history
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FAQs & canned responses
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iOS and Android mobile apps
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Unlimited conversations
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Widget customization
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Buttons for social chat channels
AI Support Agent available
AI Support Agent available Solo
For professional individuals
Everything in Free, and:
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1 seat total
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Unlimited chat history
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Shopify & WooCommerce full sync
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Integration -
Live translation
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Remove Chatway branding
AI Support Agent available
Team
For small teams
Everything in Solo, and:
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4 seats total
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Automation & Workflows - Engage visitors and automate tasks with smart triggers & rules.
AI Support Agent available
Plus
For growing businesses
Everything in Team, and:
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10 seats total
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Multiple widgets
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Multiple inboxes
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Priority support
AI Support Agent available
Chatway’s AI Support Agent
Resolve more conversations with AI. Pay only when it resolves query.
Available 24/7 across all channels
Replies in multiple languages
Trained on your website & knowledge base
Escalates to your team when needed
1,000+ Five-Star Reviews Trusted by over 50,000 businesses businesses big and small:
Compare Chatway plans
Features
Free
Solo
Team
Plus
Monthly price billed yearly
Seats included
Unlimited chat history
Unlimited conversations
Install on unlimited websites
iOS and Android mobile apps
Unlimited contacts
Real-time visitors insights
Custom API Access
Automations
Multi-widget support
Setup multiple inboxes
Display FAQs
Canned responses
Chat transcript
Agent custom availability
Private notes
Reminders
Automated greeting message
Working hour automation
Post-chat automated surveys
Custom workflows for sending messages
Auto-resolve / End chat via triggers
Automatically assign tags & custom data
Auto-add private note or reminder
Shopify deep integration
WooCommerce deep integration
View customer orders
View cart details
Customer email sync
Product sharing in chat
Coupon sharing in chat
Order status sharing
Email notifications for unread chats
Mobile and desktop push notifications
Live conversation translation
Translate widget into multiple languages
Buttons for social chat channels
WhatsApp integrations
Facebook Messenger integration
Instagram integration
Email integration
Mailchimp integration
WordPress plugin
Shopify app
Wix app
Square app
BigCommerce app
Ecwid app
Big Cartel app
Duda app
Thinkific app
Nuvemshop app
Tiendanube app
Shoptet app
Any website
Contact form
Custom contact fields
Widget design customization
Triggers
Custom chat icon
Widget's custom visibility
Page targeting
Country targeting
Separate settings for mobile & desktop widgets
Analytics
Custom segments
Custom visitor data
Tags
Stories of Success
Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.
Our Users Say It Best
Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.
Moshe F. Saraf
Founder, Pareto Solutions
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Mary Racine
Founder, Orion’s Corner
We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.
Henrik Bennarp
CEO, Halle System
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.
Laslo Dosa
Founder, Avvo
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Barak Liberman
Founder, Bridge Online Academy
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Asbjørn Kofoed-Nielsen
Founder, WDT Tool
Frequently asked questions
Yes, you can explore all premium features of Chatway with our 14-day free trial. It’s a risk-free way to experience the advanced capabilities and decide if they meet your business needs.
Yes, the Free plan is completely free and includes the listed features. There are no hidden charges.
Yes. If you’re not satisfied, you can contact us within 30 days of your purchase and receive a full refund.
Absolutely! You can upgrade from the Free plan to Solo, Team, or Plus at any time to access advanced features and more seats for your team.
Yes, you have the flexibility to cancel or downgrade at any time. Changes will take effect at the end of your billing period.
Chatway’s AI is trained only on the data sources you provide like text and website links. It uses the data you provide to answer customer questions instantly, in natural language, and in multiple languages.
It handles repetitive queries automatically, guides visitors to the right information, and seamlessly hands off complex conversations to your team when needed.
You stay in control, you can decide when the AI responds, and take over any conversation at any time.
Yes, it can. Most support teams spend a lot of time answering the same questions again and again. Pricing details, refund policies, product information. These conversations are important, but they do not always require a human response.
Chatway’s AI Support Agent takes care of these repetitive queries around the clock. It gives instant answers based on the data sources you provided, so customers get the information they need without waiting in line.
This means your team can spend less time on routine questions and more time helping customers who truly need personal attention. It reduces pressure, shortens response times, and helps prevent burnout.
The AI Support Agent is available as an add-on to any Chatway plan, including the Free plan. Every account receives 10 free AI conversations to get started.
After that, you can purchase AI credits based on your usage. Scale up as your support volume grows, and stay flexible when it doesn’t.
There are no forced plan upgrades. No hidden commitments. You simply pay for the AI conversations you use.
The Free plan is perfect for individuals and small teams starting out. It includes 1 seat, unlimited conversations, widget customization, social chat buttons, and mobile apps helping you engage customers at no cost.
Paid plans unlock advanced features such as unlimited chat history, email integration, live translation, real-time visitor insights, and automation workflows, enabling faster responses and more personalized support.
With the live translation and multilingual widget included in paid plans, you can chat with customers in their preferred language. This makes it easier to serve a global audience and build stronger relationships.
Multiple widgets let you tailor customer experiences per website or business unit. For example, you can set up one widget for your main site, another for your e-commerce store, and a separate one for your support portal - all managed under one dashboard.
With paid plans, you can create automation rules to welcome new visitors, route conversations to the right agents, send follow-up reminders, or trigger personalized messages based on visitor behavior.
