Technical support and Resources
Tech support when you need it
We can support users of our products anywhere in the world via email, phone, or internet-enabled virtual visit.
You will have access to our network of support that allows the device user to keep using their voice, even through technical difficulties.
Contact us for support
Warranty and terms and conditions
Control Bionics products are covered by a Limited Warranty and Terms and Conditions of sale for our products.
Videos to help you use our products
The following product videos show you how to resolve problems or make changes to the way the device is set-up to meet the user’s needs.
How to wake a NeuroNode
How to charge a NeuroNode
How to change the sensitivity on the NeuroNode
How to reposition the Eye Gaze camera
How to Flush the NeuroNode
NeuroNode won’t communicate with Grid 3
How to pair your phone to Grid 3
NeuroNode Controller App video support resources
Control Bionics updates our controller app to enhance the user’s experience. These updates happen automatically when the device is connected to the internet.
Controller App–Introduction
New Controller App–Profiles
Controller App–Upper Limits
Controller App–2x Switch
Controller App–Autocalibration
Guides to help you use our products
These print-ready guides are available to help you use Control Bionics devices. Click to download.
NeuroNode Light Color Guide Firmware M (newest)
NeuroNode User Guide (Rev M)
NeuroNode Light Color Guide Firmware L or earlier
Communication software support (Grid 3)
Control Bionics devices use a comprehensive augmentative and alternative communication (AAC) software called Grid 3.
We have dedicated staff to help individuals get the most out of this robust software and you can also access video tutorials for help.
