Digit-IT knowledge base
Find answers for Digit-IT orders, files, and the customer panel
Search embroidery digitizing help, wallet billing, formats, and policies — then contact us if you still need a person.
Help articles
Popular: About Digit-IT & How It WorksAbout Digit-IT & How It Works
Digit-IT converts logos and artwork into machine-ready embroidery files. Quoting, digitizing, payment, and download — start to finish on digit-it.com.
How to Place an Order Using the Digit-IT Customer Panel
Place embroidery and vector orders from the Digit-IT customer panel — upload art, set format and size, pay from wallet or card, track in one dashboard.
Understanding the Digit-IT Customer Panel
The customer panel is your workspace for quotes, live orders, wallet top-ups, invoices, and downloading embroidery files after payment.
How to Edit an Order After Delivery
Need a density tweak or size change after delivery? Request an edit on the same order in the customer panel — minor and major changes explained.
Preparing Artwork for Digitizing
Clear art and complete order notes mean faster quotes and fewer edits. Here is what to prepare before you submit a Digit-IT digitizing order.
Reseller & Bulk Order Workflow
High-volume shops and resellers: use the panel, wallet, clear filenames, and one order per design variant to keep Digit-IT turnaround predictable.
Order Status, Tracking & Delivery
Follow your digitizing job from quote to download. What each order status means and when stitch files unlock after payment.
Understanding Minor vs Major Changes
Small density fixes are not the same as a new layout. How Digit-IT classifies minor and major digitizing changes.
Turnaround Time Explained
Standard logos often turn around in about four business hours. Complex caps, jacket backs, and revisions need more time — how we schedule work.
Revisions & Charges Policy
Reasonable minor fixes tied to the original brief are part of good digitizing. Scope changes and new artwork may carry an extra charge.
Downloading Delivered Files
After payment, download embroidery files from the order page. Keep local backups — your machine does not store panel history.
Rush Orders & Urgent Digitizing
Need files before a production deadline? Mark rush in special instructions and contact Digit-IT early — not all jobs can be same-day.
How to Add Funds to Wallet
Load prepaid credit into your Digit-IT wallet and apply it at checkout instead of entering card details on every job.
Wallet and Payments Explained
Pay per order with PayPal or card, or preload wallet credit. Invoices stay available either way.
Using Wallet Balance for Orders
At payment, choose wallet if balance covers the invoice. Partial wallet plus card may be available on some invoices.
Invoices & Billing History
Billing history lists date, amount, and order reference. Download PDF invoices for tax records and client rebilling.
Payment Issues & Failed Transactions
Failed payment means files stay locked. Retry with another method or contact billing with the attempt time — never email full card numbers.
Embroidery File Formats Explained
Stitch files are not JPGs. Common embroidery formats (DST, PES, EMB) and how to pick the right export for your machine.
Vector File Formats Explained
Vector files use paths, not pixels. AI, EPS, and CDR are ideal sources for clean digitizing and print-ready art.
Which File Format Should I Choose?
Match the format to your machine manual. Add EMB if you edit in Wilcom. State the format in special instructions on the order.
Common Stitching Issues & Fixes
Not every sew problem is the file. Check backing and tension first; send a sew-out photo if you need a density or compensation fix from us.
Machine Compatibility Guide
Tell us machine brand and model when ordering. Always run a test sew-out before production.
Cap & Hat Digitizing Tips
Caps are unforgiving on small text and height. Tell Digit-IT it is a cap job, give finished size, and always test sew before production.
3D Puff Embroidery Digitizing
3D puff needs thicker letters, clear foam plans, and a test sew. Tell Digit-IT which parts are puff vs flat when you place the order.
Privacy Policy
How we handle personal data, artwork, and payments when you use Digit-IT digitizing services and the customer panel.
Terms of Use
By using Digit-IT you confirm you have rights to uploaded artwork and accept quotes before production begins.
Copyright & Ownership Policy
You keep rights to artwork you own. We deliver sew-ready files for your production; we do not resell client designs.
Refund & Revision Policy
Custom digitizing is made-to-order. Refunds apply when we miss agreed scope; change-of-mind after delivery is generally not refunded.
Disclaimer
Final sew quality depends on machine, thread, backing, and operator settings. Always test sew before bulk production.
Cookies Policy
We use essential cookies for login sessions and optional cookies to remember consent preferences.
Still no luck?
Reach Digit-IT and we’ll get back to you as soon as possible.
