ISPbox Wiki

Quick start guide for ISPBox: add your first router, package, client, and service in the correct setup order.

Track every customer issue in one place, tied to the customer and their service. The ticket list and filters, working a ticket (status, priority, assignee), client context, comments and outage links.

Turn tickets into scheduled field work: book a visit against a technician, see everyone's day on a shared timeline, and optimise the driving route with live ETAs.

How ISPBox applies tax: the EU VAT rate vs the non-EU tax rate, tax-inclusive pricing (tax is worked out of the price, not added on top), invoice display, and the late-fee exception.

Colour-coded labels for clients and tickets - VIPs, business accounts, follow-ups and more. Create tags, see how many records carry each, and filter by them.

A customer-facing outage page that updates itself from your incidents - without leaking device names. Enable it, choose public or account-verified visibility, add an announcement, and share the link.

Connect any standard mail server over SMTP so ISPBox can send invoices, receipts and notifications from your address. Enter host, port, encryption and credentials, then save.

Connect Twilio so ISPBox can text customers and staff: entering your Account SID and auth token, choosing a from-number or messaging service, sending a test, and where SMS is used.

First-run guide for ISPBox: registration, the setup wizard (company, subdomain, timezone), plan selection, and the onboarding checklist that takes you to your first live service.

A service links a client, a package and a router - it is what gets billed and what pushes the speed limit to your network. Set the plan, dates, router and authorization to activate a subscription.

Service areas are the backbone of how ISPBox organises customers, packages and reporting. Create locations, set a default, offer packages per area, and bulk-assign clients.

Schedule a service or client to switch off and back on for the season, with billing paused for the gap. Covers the suspend/resume dates, the daily processor, prorate vs full-cycle resume billing, and portal pause requests.

The recommended MikroTik setup: ISPBox reaches the router over a secure WireGuard tunnel and drives it via the RouterOS API. Auto-generate the tunnel config, set auth, and optionally enable RADIUS CoA.

How to add any supported router in ISPBox: choosing the vendor (MikroTik, Huawei, ZTE, Cisco, Juniper, accel-ppp, WISPr), Public IP vs WireGuard, and RADIUS vs RouterOS API authentication.

Connect a router over its public IP and authenticate clients with RADIUS (FreeRADIUS) - works with any RADIUS-capable vendor. Set the connection mode, vendor, RADIUS secret and CoA.