Cutty

Dear BPI, By the time I get through the Hotline number, my card may have already been maxed out.  My savings may have been cleaned up by some thief.   Thankfully, I have no urgent concerns to deal with you right now. Seriously, you need more people answering urgent concerns.  Waiting for more than 5 minutes is simply unacceptable. Sincerely, A Valued Client

One of the privileges of owning a BPI-Petron Master Card is this 24-hr Price Shield. It gives the cardholder an opportunity to buy the same volume of petrol at the price (per liter) prior to the price hike. For example, I intended to buy P1000 worth of gas. If it yields XX liters, I would only be charged for XX liters based on yesterday's price per liter. This is only applicable within 24 hours of the announcement of the price increase. I have to make a mental note to gas up at the station near Zuzuaregui Rd next time. Not all branches participate in this price-shield scheme. No wonder it took them quite a long time to get back to me with my card. Other than that, I am one satisfied customer.