Comprehensive customer support and maintenance agreements for all our industrial connectivity software - keeping your applications running reliably as your technology environment evolves.
Software Toolbox offers comprehensive customer support and maintenance agreements for all our industrial connectivity software - including TOP Server, OPC Router, OmniServer, OPC Data Logger, and the OPC Data Client Toolkit. These plans are designed to keep your applications running reliably as your technology environment evolves.
Industrial systems constantly update - from new HMI/SCADA versions to Windows® OS updates and changing OPC standards - and you need your connectivity software to remain resilient to these changes. Our support programs help ensure ongoing interoperability and compatibility with the latest platforms, so you avoid unexpected downtime due to compatibility issues.
All new license purchases include one year of support & maintenance to achieve this goal. Thereafter, you can simply renew annually to continue receiving updates and technical assistance. For convenience, we even allow you to co-term multiple products to a common renewal date, streamlining management if you own several Software Toolbox licenses.
At Software Toolbox, we understand the critical demands of industrial automation projects. Our support team doesn't just react to problems - we proactively work to ensure your success.
Free updates to the latest version of your Software Toolbox product, including all new features, security enhancements, and support for the newest Windows versions, device firmware, and OPC standards. This guarantees your software stays current with technology changes, eliminating compatibility headaches when you upgrade other system components.
Unlimited email support and up to 4 hours of phone support per month with our team during business hours. You'll connect directly with experienced engineers who deeply understand our products and industrial protocols, ensuring that even complex issues are resolved efficiently. Our support is available in English (with rapid, helpful responses) and we strive to begin addressing your questions within 2 hours during normal hours.
As a support contract holder, your inquiries get priority handling. Our goal is to respond to support cases within two hours, minimizing your downtime. In fact, since 1996 we've maintained a 97% customer satisfaction rate - the vast majority of users describe their support experience as "Awesome" or "Excellent".
Get help with installing your software, activating licenses, or transferring licenses to new machines when you upgrade hardware or recover from a failure. We'll ensure your license issues are quickly resolved so you can keep your systems running. (Even if a machine goes down outside of warranty, we provide guidance on re-registration or license transfers with minimal hassle.)
Our engineers will guide you through diagnosing any potential product issues and help identify the root cause. If a software bug is suspected, we work on providing a workaround or fix to keep you operational until an official patch or update is available. We don't just give up at basic Q&A - we'll dig into application logs, configuration, and use our detailed knowledge of protocols to help resolve issues.
Software Toolbox support can also advise on your application architecture and configuration for our products. While the support agreement doesn't include full consulting or building custom configurations for you, we will help get you started on the right foot and troubleshoot any challenges in your setup. Our goal is to help you maximize the value of your software in your specific use case.
Perhaps most importantly, staying on an active support plan means peace of mind. Even though our software licenses are perpetual (your software won't suddenly stop if support lapses), without updates you risk incompatibility with future OS updates or security patches. An active support agreement ensures you always have the latest, most secure version and access to our team whenever an issue arises. In short, we partner with you to keep your operations running smoothly year after year.
Select the service agreement that best fits your operational needs and business requirements
Essential Support
Get reliable technical support and software updates to keep your systems running smoothly. Perfect for standard deployments.
Premium Support
24/7 priority support from our most experienced engineers. Guaranteed response times for mission-critical applications.
Tailored Solutions
Fully customized support agreements designed for your unique operational requirements and enterprise needs.
Our commitment to customer success has earned us praise from users across industries. Here are a few things real customers have said about Software Toolbox support:
"I have to say, you have by far the quickest and best technical support of any company I've dealt with. The .NET tools you offer are also the best I've found. Great job!"
Bob Miller
Developer
"Software Toolbox's team went above and beyond to make sure I not only understood what could be the issue but why that could cause the issue."
Wayne Reep
Controls Technician, Pregis
"It's nice to do business with people who are dedicated to their products and their customers."
Bob Coomes
Developer, Robert Bosch Corporation
Our users consistently appreciate the knowledgeable, personal support we provide. From global enterprises to small integrators, clients tell us we're the vendor they "prefer to deal with the most" - a direct result of our customer-first approach. We're proud that our support team's effort translates into our clients' success.
Every new Software Toolbox license already includes one full year of support & maintenance - so you start benefiting from day one. To continue receiving updates and expert assistance beyond that, simply renew your support agreement each year.
We'll send you friendly reminders 60 days before expiration, and we can synchronize multiple product agreements to a single renewal date for your convenience. If your support has lapsed, don't worry - you can reinstate it at any time (typically for a fraction of the product's cost) and immediately regain access to updates and support.
Don't wait for a critical issue to realize the value of support. By keeping your Support & Maintenance agreement active, you're investing in the long-term reliability, security, and performance of your industrial systems. It's like an insurance policy and expert consultancy rolled into one - preventing problems and providing help when you need it.
Contact Software Toolbox today to request a quote or discuss the right support plan for your needs. Let us help you protect your investment, eliminate compatibility worries, and ensure your projects are a success with world-class support every step of the way.
