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Contact LaunchList support.

Chat with the LaunchList team or email us about your waitlist, billing, a bigger plan or a bug. The people who build LaunchList read every message.

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Talk to us

Reach the LaunchList team.

Talk to the founder. For partnerships, press or feedback on where LaunchList is going, write to Navneet at navneet@getlaunchlist.com. For help with your account, use chat or email above so the team can see it.

Resources

Find the answer yourself.

Most questions already have a written answer. These are open any time, no account needed.

FAQ

Questions about LaunchList support

How do I contact LaunchList support?
Start a chat on this page or email contact@getlaunchlist.com. Email is best for anything about your account or billing, because we can reply with the details.
Where can I find the documentation?
The LaunchList docs, under Resources in the site menu, have a guide for every part of the product, from building your page to referrals, email and the API. Signed in, press ⌘K in your dashboard to ask a question and get an answer from the docs.
How do I report a bug?
Email contact@getlaunchlist.com with what you did, what you expected and what happened instead, plus your project name and a screenshot if you have one. Signed in, you can also use Send feedback in the Help menu at the top of your dashboard.
Is LaunchList down?
The status page at status.getlaunchlist.com shows whether LaunchList is working right now. If it shows no incident and something still looks wrong, email contact@getlaunchlist.com.
Where do I find invoices, or change or cancel my plan?
In your dashboard, open Workspace settings, then Billing. It shows your plan, your invoices and your card, and lets you change or cancel your plan. The billing guide in the docs explains each part. For a question about a charge, email contact@getlaunchlist.com from the address on your account.
Do you offer an Enterprise plan?
Yes, for lists larger than 100,000 contacts, with volume email pricing and invoicing. Email contact@getlaunchlist.com with Enterprise in the subject and tell us roughly how big your list is.
How do I delete my LaunchList account?
Open Account settings from the menu under your name, then choose Delete account on the Profile tab. Deleting cancels your plan and removes the workspaces you own, with their data, at once. It cannot be undone, so export your audience first. While a workspace you own has other members, the account cannot be deleted: transfer ownership or remove everyone else first.
Someone on my waitlist asked me to delete their data. What do I do?
Open the signup, remove it and tick Also erase their personal data. Erasing wipes their details and answers, and the people they referred keep their places. Their address stays only on your project's do-not-email list, so a later import cannot email them again. The GDPR page in the site footer explains what LaunchList does for each kind of request.
I joined a waitlist that uses LaunchList. How do I get my data removed?
Ask the company whose waitlist you joined: the list is theirs, and they can erase you from it. If you cannot reach them, email contact@getlaunchlist.com with the address you signed up with and the name of the waitlist, and we will pass your request on to them.
How do I report a security issue?
Email contact@getlaunchlist.com with what you found and the steps to reproduce it. The privacy policy in the site footer names this address for vulnerability reports.
Can I request a feature?
Yes. Use Send feedback in the Help menu of your dashboard, or email contact@getlaunchlist.com. Tell us what you are trying to do, not only the feature, so we can find the best way to build it.

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